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Operations Systems Architect

FaireNew York City, NY
On-site Full-time $129K/yr - $177K/yr

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Experience Level

Mid to Senior

Qualifications

Key ResponsibilitiesOwn and enhance case management routing in Zendesk (or similar platforms), including intricate workflow logic, SLAs, escalations, and operational controls. Architect and manage dependable integrations between case management tools, internal operational systems, and Snowflake using APIs, webhooks, and/or iPaaS solutions. Develop and maintain efficient workflow automations in Workato (or similar), ensuring robust monitoring, error management, and safe change protocols. Implement case enrichment solutions to provide agents with better context from back-end systems, reducing the need for manual investigations. Monitor platform health by ensuring data synchronization fidelity between operational tools and back-end systems; proactively investigate issues and outages. Guide and enforce development best practices across teams to ensure high-quality deliverables.

About the job

About Faire

At Faire, we are reimagining the wholesale marketplace, fostering local economies by empowering independent retailers around the world. Our platform leverages cutting-edge technology, data analytics, and machine learning to connect passionate entrepreneurs with exceptional products from various global sources. We envision a future where small businesses can thrive alongside large corporations, and we are committed to providing them with the tools they need to succeed.

By championing the growth of local businesses, Faire is not just creating a marketplace; we are driving positive economic change in communities worldwide. If you are passionate about supporting local entrepreneurship and want to be part of a vibrant community, we invite you to join us on this exciting journey.

About this Role

As the Operations Systems Architect, you will be instrumental in enhancing system stability, cost efficiency, and customer experience as our operations grow increasingly complex. You will spearhead impactful systems projects encompassing routing, integrations, automations, and ticket enrichment. This hands-on, technical role merges AI, Operations, and platform development to deliver a seamless, intelligent experience for our teams.

We seek a proactive systems architect who is adept at building AI solutions, a Zendesk authority, and a systems integrator. Your ability to design with foresight, execute swiftly, and collaborate empathetically will be crucial in this role.

About Faire

Faire is revolutionizing the wholesale marketplace, empowering local retailers to thrive by connecting them with unique products from around the world. Our mission is to support small businesses and drive economic growth in communities globally.

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