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Operations Supervisor at Zūm | Roanoke, VA

ZūmRoanoke, VA
On-site Full-time

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Experience Level

Experience

Qualifications

• Proven experience in operations management, preferably in transportation or logistics.• Strong leadership skills with the ability to inspire and develop teams.• Excellent problem-solving capabilities and a proactive approach to operational challenges.• Effective communication skills to engage with diverse stakeholders.• Ability to work in a fast-paced environment and adapt to changing circumstances.

About the job

Join Zūm, an innovative Series E startup backed by leading investors such as Sequoia Capital, SoftBank, Spark Capital, and GIC, committed to revolutionizing the traditional school transportation sector. With operations spanning over 15 states and major hubs in San Francisco, Los Angeles, and Seattle, we are now ambitiously expanding to the East Coast and Midwest. Our technology-driven approach leverages advanced solutions for managing school transportation systems while also launching our own charter platform and creating proprietary SaaS products. Furthermore, we are leading a nationwide effort to electrify school transportation fleets, assisting local utilities by returning valuable energy to the grid. Recognized as a CNBC 50 Disruptor, a Financial Times 500 Fastest Growing Company, and highlighted in Fast Company’s World Changing Ideas, we are at the forefront of change.

About the Role
We are looking for a dedicated Operations Supervisor to enhance our daily transportation operations in Roanoke, VA. In this pivotal role, reporting directly to the Location Manager, you will lead front-line supervisory teams, uphold operational excellence, and drive performance across critical operational areas. Your contribution is essential to maintaining high service quality, fostering team growth, and ensuring customer satisfaction while aligning with the strategic objectives and growth plans of the location.

What Makes You Successful in This Role
As a proactive leader, you excel in managing the dynamic nature of daily operations. You adeptly juggle competing priorities without compromising safety, service quality, or team morale. Your problem-solving skills shine as you own challenges and seek solutions. By fostering trust through consistency, fairness, and genuine support for your team, you cultivate an empowered workforce. Comfortable in the field, you may coach supervisors through challenging conversations, address route issues, or directly support operations as needed. Clear communication across all levels of the organization is key, ensuring alignment and transparency. You believe that true operational excellence stems from empowering your team rather than micromanaging, taking pride in witnessing their growth and achievements.

Responsibilities
Operational Excellence & Performance Management
 • Supervise daily transportation operations, managing scheduling, staffing, route assignments, and coordinating field trips/charters.
 • Analyze and monitor operational KPIs to drive performance and service quality.

About Zūm

Zūm is a forward-thinking transportation startup committed to reshaping the school transportation landscape through technology and innovation.

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