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Operations Supervisor at Zūm | Oakland, CA

ZūmOakland, CA
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven leadership experience in operations management. Ability to thrive in a fast-paced, dynamic environment. Strong problem-solving skills and a proactive approach to challenges. Excellent communication and interpersonal skills. Experience with operational performance metrics and IT systems. A commitment to safety and service quality.

About the job

Zūm is a pioneering Series E startup supported by prominent investors like Sequoia Capital, SoftBank, Spark Capital, and GIC. Our mission is to revolutionize the outdated school transportation sector. With operations across 15 states and primary hubs in San Francisco, Los Angeles, and Seattle, we are now expanding to the East Coast and Midwest. As a tech-centric company, we utilize innovative solutions to manage school district transportation systems while launching our own charter platform and developing proprietary SaaS applications. We are also leading a nationwide effort to electrify school transportation fleets, providing essential energy back to local utilities. Our achievements include recognition as a CNBC 50 Disruptor and being listed among the Financial Times 500 Fastest Growing Companies and Fast Company World Changing Ideas.

About the Role 

We are on the lookout for a dedicated Operations Supervisor to enhance our daily transportation operations at our Oakland, CA facility. Reporting directly to the Location Manager, you will manage front-line supervisory teams, ensure operational excellence, and drive performance across all key operational areas. This position is pivotal in sustaining service quality, fostering team development, and ensuring customer satisfaction while supporting the strategic goals and growth initiatives of the location.

What Makes You Successful in This Role 

You are a proactive leader who excels in the dynamic environment of daily operations. You can effectively balance competing priorities while maintaining a focus on safety, service quality, and team morale. As a problem-solver, you take responsibility and pursue solutions rather than excuses. You build trust through consistency, fairness, and a genuine commitment to your team's success. Comfortable in the field, you coach supervisors, troubleshoot route issues, and support operations as needed. You communicate effectively across all levels of the organization, ensuring everyone stays informed and aligned. You believe that operational excellence stems from empowering your team rather than micromanaging them, and you take pride in watching your team members flourish.

Responsibilities

Operational Excellence & Performance Management

  • Manage day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordination.

  • Monitor and analyze operational KPIs using Zūm's IT infrastructure, implementing corrective actions to exceed performance targets.

  • Collaborate with the Location Manager to ensure operational readiness, tackle real-time challenges, and maintain organized, safe, and efficient facilities.

About Zūm

Zūm is a rapidly growing startup dedicated to reshaping the school transportation industry through innovative technology. With a strong focus on electrifying school transportation and enhancing service quality, we are paving the way for a more sustainable future.

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