About the job
Join Rentokil Terminix, the premier pest control provider globally, recognized for its innovative pest management solutions and commitment to quality. With remarkable growth, having doubled in size over the past five years, we pride ourselves on supporting the professional and personal development of our self-driven team members through continuous training, attractive financial incentives, and additional rewards for enhancing our business volume. We are a trusted partner for numerous top brands across various sectors, including manufacturing, distribution, retail, food service, and hospitality.
We are currently in search of a dynamic and experienced Operations Manager to join our team in Toronto, Ontario. The Operations Manager will play a pivotal role in training, leading, and developing a team of service technicians. This individual will be instrumental in achieving sales and revenue targets, enhancing client loyalty and retention while ensuring our team delivers exceptional service to our clients. Key responsibilities include:
- Overseeing daily operations of pest control technicians to ensure superior customer satisfaction.
- Providing guidance to staff in all operational aspects, service delivery, and client care.
- Managing financial performance, focusing on revenue growth and cost control.
- Conducting regular visits throughout the territory to engage with clients, support pest technicians, and collaborate closely with the sales team on business development.
- Maintaining a flexible schedule, including early mornings and weekends as necessary.
- Submitting regular reports on a weekly, monthly, and annual basis.
- Monitoring and optimizing scheduled appointments for efficiency, field routing, client quality control audits, and account management.

