Operations Manager

Role Overview Lyft is hiring a Program Manager for the Technology Operations team in Toronto. This position focuses on improving operational efficiency and strengthening technology infrastructure across the organization. What You Will Do Lead initiatives that support and optimize technology operations. Work with teams from different functions to coordinate and deliver projects on schedule. Help align project outcomes with Lyft’s broader strategic objectives. Location This role is based in Toronto, Canada.

Role overview Stripe is hiring a Program Manager for the People Operations Strategy team. This role focuses on leading projects that improve employee experiences and make operations more efficient. The Program Manager works with teams across the company to put strategic initiatives into practice, ensuring they reflect Stripe’s culture and values. Location This position is open to candidates based in the US (remote or national) and Toronto.

Lyft is looking for a Senior Technical Operations Program Manager to join the team in Toronto, Canada. This role sits within Corporate Engineering, IT, Privacy, and Security, working closely with business leaders and technology teams to deliver high-impact programs that support Lyft's mission and workforce. Role Overview The Senior Technical Operations Program Manager leads strategic initiatives that help teams across Lyft operate more efficiently and effectively. This position acts as a connector between departments, ensuring alignment on goals and measurable outcomes. The focus is on enabling teams with technology and processes that support Lyft’s broader objectives. What You Will Do Drive high-value technical and operational programs from planning through execution Collaborate with business partners and technical teams to deliver results Align stakeholders around a shared vision and clear priorities Foster strong relationships across departments to support program success Who You Are Experienced in technical operations or program management at a senior level Skilled at building partnerships and communicating with both business and technical teams Comfortable leading cross-functional initiatives and measuring impact Committed to supporting a diverse and inclusive workplace Lyft values every team member and is dedicated to creating an environment where all employees can thrive. Candidates from all backgrounds are encouraged to apply.

EQ Bank is looking for an Operations Analyst with a focus on Technology Vendor Management to join the team in Toronto. This position centers on optimizing relationships with technology vendors and improving how the bank operates. Role overview This analyst will support strategic decisions by providing clear analysis of vendor performance. The role ensures that technology partners meet the bank’s goals and performance expectations. Working closely with other teams, the analyst will help identify and implement ways to enhance processes across the organization. What you will do Analyze metrics related to vendor performance to identify trends and areas for improvement Conduct risk assessments to evaluate vendor reliability and compliance Collaborate with cross-functional teams to implement process improvements Use data-driven insights to support vendor negotiations Help maintain compliance with regulatory requirements for technology vendors Requirements Strong analytical skills Experience with data analysis and reporting Ability to work with multiple teams and communicate findings clearly Understanding of vendor management principles and regulatory compliance

Become a pivotal member of our dynamic and expanding team, collaborating closely with forward-thinking talent acquisition professionals and industry leaders worldwide. Your contributions will enable organizations to leverage hiring as a strategic asset. In this role, you will act as a trusted advisor, employing a consultative approach to empower our clients to achieve long-term success as top-tier hiring organizations by utilizing the powerful Lever product suite.We are in search of an exceptionally organized and meticulous Certification Program Manager to bolster our Customer Education team. In this capacity, you will spearhead the development and management of our certification program, ensuring its adherence to industry standards and best practices. Your proficiency in program management, instructional design, and customer education will be instrumental in the success of our certification initiatives.

At BlueCat, we are revolutionizing the Intelligent Network Operations landscape. As a forerunner in this rapidly evolving field, we provide organizations with innovative network operation models that combine essential core services with advanced, predictive insights into network health and performance. Our Intelligent NetOps solution stands out as a first-to-market integration of understanding and change management. We empower teams to enhance agility and minimize risks associated with rapid changes through a comprehensive management lifecycle that spans from provisioning to proactive troubleshooting and remediation.We take great pride in our award-winning culture, which is a cornerstone of our identity. Recognized with the prestigious 'Great Place to Work' certification, joining our team means becoming part of a leading technology company acknowledged as one of Canada’s top workplaces across various categories, including Technology, Youth Engagement, Women, and Mental Health and Inclusion.Location: Remote or TorontoDepartment: Learning & DevelopmentReports To: Vice President, Learning & DevelopmentWe are looking for a dynamic and strategic Technical Enablement Program Manager to spearhead our enablement initiatives for portfolio offerings, sales conversion strategies, and technical sales readiness. This pivotal role will collaborate closely with our Sales Leadership, Product Marketing, Product Management, Engineering, and other stakeholders to ensure our Technical Go-to-Market Team is thoroughly equipped to effectively position, differentiate, and sell our solutions throughout the customer lifecycle.

Join our dynamic team at sia as a Senior Program Manager for the Corporate Treasury Liquidity Program. In this pivotal role, you will lead initiatives that enhance our liquidity management strategies, driving operational excellence while collaborating with cross-functional teams. You will be instrumental in developing and implementing innovative solutions that align with our corporate objectives.Your expertise will guide the team in navigating complex financial landscapes, ensuring compliance with regulatory requirements, and optimizing our liquidity framework. If you are passionate about shaping the future of treasury operations and possess a strategic mindset, we invite you to apply!

Join Us in Strengthening Global Connections!At Kong, we value diverse applicants who may not fit every criterion but are eager to contribute. If you're passionate about cybersecurity and your skills align with our needs, we encourage you to apply!Position Overview:We are in search of a proactive and skilled Senior Technical Program Manager (TPM) to bolster our Cybersecurity team within the Office of the Chief Information Security Officer (OCISO) at Kong. This role will encompass a wide array of cybersecurity initiatives, including risk management, compliance automation, security operations, and technical delivery.The successful candidate will possess extensive experience in an Information Security or Cybersecurity role, showcasing a robust comprehension of security frameworks, risk management, and technical program execution. Relevant certifications such as CISSP or CISM are highly regarded.Key Responsibilities:Lead and oversee Kong's Cybersecurity Programs within the OCISO.Establish, develop, and monitor key performance indicators (KPIs).Collaborate with engineering, product, and business teams to define, prioritize, and deliver effective technical solutions.Communicate complex technical challenges and resolutions to leadership and stakeholders effectively.Remain informed on regulatory and industry standards (such as ISO 27001, PCI-DSS, FedRAMP, NIST 800-53) to guide risk and control strategies.Develop strategies for issue and risk mitigation, contingency planning, and compliance adherence.Exhibit ownership and independence in managing programs and delivering high-quality results.Qualifications:Proven experience in an Information Security or Cybersecurity team.Strong program and project management skills with comprehensive knowledge of security and audit frameworks (e.g., SOC 2, PCI, ISO, FedRAMP).Ability to effectively connect Product, Engineering, and Architecture teams to facilitate solutions.Exceptional communication, stakeholder engagement, and organizational capabilities.

Empower Every Identity, from AI to HumanAt Okta, we believe that identity is the cornerstone of unlocking the full potential of AI technology. Our mission is to secure this transformative approach by developing a trusted and neutral infrastructure that organizations can rely on to navigate this new era safely. This endeavor requires a passionate and innovative mindset to tackle complex challenges with significant real-world implications. We are in search of proactive builders and leaders who value speed, urgency, and excellence in execution.If you share our vision, we invite you to discuss this exciting opportunity with us.The Customer First TeamOur team consists of experts in Identity and Access Management (IAM), dedicated to maximizing the potential of the Okta IAM platform for our customers, businesses, and organizations. We focus on delivering rapid time-to-value in adoption and usage while promoting scalability and agility. Join us as we work towards a future where identity truly belongs to you.Role SummaryReporting to the Manager of Partner & Education Services, you will serve as a crucial technical subject matter expert, responsible for crafting and developing impactful learning experiences, including Instructor-Led Training (ILT) and professional services toolkits. This role emphasizes designing comprehensive learning journeys that facilitate the successful deployment, operation, and adoption of solutions in real-world applications.In collaboration with the Delivery, Enablement, Partner, and Product teams, you will ensure that our customers and partners have the hands-on resources and technical guidance necessary to excel in a dynamic ecosystem. The ideal candidate is enthusiastic about technology and education, possessing the ability to translate intricate product features into straightforward, actionable training and documentation for both developer and administrator audiences. By creating exceptional learning experiences, you will play a pivotal role in accelerating customer time-to-value, enhancing partner-driven revenue, and improving overall customer satisfaction.Key ResponsibilitiesTechnical Lab Development: Design, maintain, and support interactive lab environments that reinforce learning through practical application, focusing on understanding the 'why' behind the 'how.'New Product Readiness: Serve as a technical subject matter expert for new product launches, transforming complex features into easily digestible content for our customers and partners.Subject Matter Expert: Stay informed on emerging trends, industry best practices, and identity-driven digital transformation. Maintain a comprehensive technical understanding of Okta and Auth0.

Join Stripe as a Technical Program Manager specializing in Enterprise Readiness Programs. In this pivotal role, you will lead initiatives aimed at ensuring that our enterprise solutions are robust, scalable, and ready for deployment. You will collaborate with cross-functional teams to drive program execution, identify risks, and implement solutions that enhance our enterprise offerings.Your expertise in technical program management will be instrumental in facilitating communication between engineering, product, and operations teams. You will champion best practices in project management and contribute to a culture of continuous improvement.

Vantage Analytics is hiring a Senior Program Manager to coordinate project delivery across product and engineering teams. This is a remote position based in Toronto. The role centers on managing dependencies, reducing risks before they affect progress, and keeping stakeholders in sync with realistic, data-driven timelines. What you will do Validate team capacity and align project dependencies to maintain a steady delivery pace. Manage a master release calendar, tracking major milestones across product areas. Lead weekly meetings with engineering leads to identify and resolve blockers or dependencies. Spot projects at risk early and work with product managers to address issues before they escalate. Standardize and document handoffs between client services, product, and engineering teams. Monitor team performance metrics to give leadership accurate delivery forecasts and insights into market opportunities. Step in to facilitate decisions and resolve delays when operational roadblocks occur. Requirements 5+ years of experience in program management or technical project management, ideally in AdTech, MarTech, or a fast-growing SaaS company. Proven track record managing complex projects with multiple interdependencies. Hands-on experience with Jira (Advanced Roadmaps), Confluence, and project visualization tools. Preferred experience Background in Retail Media environments is a strong plus. Vantage Analytics supports enterprise retailers in activating advertising strategies across onsite, offsite, and in-store channels. With teams in North America and Asia-Pacific, Vantage helps retailers build and scale media networks using advanced technology.

Job Purpose: The Senior Manager of Technical Program Management at EQ Bank plays a pivotal role in overseeing the comprehensive planning and management of intricate technical solutions throughout our Digital Banking ecosystem. Reporting directly to the Director of Technical Program Management, this leader will be responsible for ensuring the delivery of quantifiable value and outstanding customer experiences. This position emphasizes execution in alignment with company policies and strict adherence to Enterprise Change Management Processes. The Senior Manager will prioritize customer needs and the effects on customer journeys, driving delivery excellence by identifying technical risks, creating mitigation strategies, managing dependencies, and fostering collaboration across engineering teams, product management, and both internal and external partners. The ideal candidate will cultivate robust cross-functional relationships and exert influence without direct authority to achieve desired outcomes that align with business objectives, while simultaneously enhancing the reliability and usability of customer-facing products and services.

Position OverviewThe Program Manager plays a pivotal role in overseeing the comprehensive management of ongoing programs, encompassing planning, organization, development, staffing, leadership, and control of program activities.Key ResponsibilitiesLead and cultivate the program team by building, managing, and inspiring members as needed. Provide coaching and mentorship to enhance team maturity and authority.Oversee the program budget, ensuring expenses are tracked against forecasts and that anticipated benefits are realized throughout the program lifecycle.Plan the entire program from start to finish, actively monitoring and reporting on progress.Identify challenges and proactively initiate corrective actions as needed.Communicate effectively and regularly with all stakeholders, both within the team and the larger organization.Take ownership of the benefits realization plan, ensuring it aligns with organizational goals.Coordinate the management of multiple related projects aimed at achieving strategic business objectives. Approve project plans from teams, negotiating work packages as necessary, ensuring timely, quality, and budget-compliant delivery.Manage and resolve interdependencies among program projects.Implement a robust risk management process from the outset, effectively managing program risks.Ensure high-quality standards by integrating quality processes at the program's inception.Report on the overall program status to the steering group at regular intervals and on an ad-hoc basis.Accountable for the deliverables from third-party collaborators as required.Collaborate closely with Quality Assurance as needed.Develop and maintain a comprehensive program plan that illustrates the integration of key deliverables.Establish governance and operational practices for the program team.During Pilot Implementation 1, act in the capacity of an Implementation Specialist by assessing, installing, and supporting the selected pilot dealer.

Join Adyen, the leading financial technology platform. At Adyen, we provide a robust solution for payments, data, and financial products to esteemed clients including Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to thrive by offering innovative and ethical solutions that accelerate their ambitions. We foster a culture of growth and support, creating an environment where our team members can excel and take ownership of their careers. Our passionate teams tackle unique technical challenges collaboratively, driving the success of our clients through seamless service deployment. Project Operations Manager As a Project Operations Manager based in Toronto, Ontario, you will play a crucial role in overseeing the delivery and execution of intricate global projects for our diverse clientele. Your responsibilities will encompass various projects, including Point of Sale (POS) systems, marketplace e-commerce solutions, and card issuing program rollouts. With your expertise in managing complex technical and operational implementations, you will collaborate with internal teams and external stakeholders to ensure a smooth deployment experience for clients transitioning to our platform. This hands-on role will require you to engage in discussions about project strategy while also verifying accurate configurations.

Join Marqeta as a Senior Product Manager for our Dashboard & Enterprise Operational Platforms, where you will spearhead the strategy, development, and continuous enhancement of systems that drive efficient financial operations at scale. You will take ownership of the Marqeta Dashboard, our primary operational interface utilized by customers, bank partners, and internal teams to manage card programs, analyze transactions, resolve disputes, and track performance metrics. Your role will involve constructing tools that empower operations teams to navigate financial products securely and effectively, simplifying intricate workflows into user-friendly, scalable systems. This will include opportunities to implement AI-driven automation, enhance operational transparency, and minimize manual tasks across the platform. You will collaborate with Engineering, Design, Risk, Compliance, Customer Experience, and Data teams to deliver impactful solutions integral to Marqeta's operations. The Marqeta Dashboard is the hub of operations, enabling customers to manage their programs, address issues, and gain control over their financial products. This position is pivotal in shaping the evolution of the user experience — transforming operational challenges into scalable, intelligent systems that foster efficiency, visibility, and growth. At Marqeta, we embrace a Flexible First approach. This role allows for remote work from anywhere within Ontario, Canada. We are excited about the prospect of you joining our team!

Join 7shifts, a leading platform revolutionizing scheduling and payroll for restaurant teams. We empower over 55,000 restaurants with a user-friendly app and tailored solutions that save time, minimize errors, and manage costs efficiently. Our mission is to enhance team management and elevate performance in the restaurant industry, fostering a connected and engaged workforce for a thriving business landscape.As a Growth Technology Management (GTM) Engineer at 7shifts, you will play a pivotal role in building and managing the infrastructure that drives our GTM initiatives. Reporting to the Director of Revenue Marketing, you will create systems that integrate with automation tools, large language models (LLMs), and no-code/low-code platforms to optimize conversion, activation, retention, and growth. Collaborating closely with GTM and growth teams, you will design seamless user experiences that convert leads and maximize customer value while enhancing our marketing technology stack.

Join our dynamic team at Indigo Books & Music Inc. as a Product Operations Manager. In this pivotal role, you will oversee the product lifecycle from concept to delivery, ensuring our offerings are aligned with customer needs and market trends. You will collaborate closely with cross-functional teams, enhancing operational efficiency and driving product success.

Empower Every Identity, from AI to HumanAt Okta, we believe that identity is pivotal for unlocking the potential of artificial intelligence. We secure AI by constructing a trusted, neutral infrastructure that allows organizations to confidently navigate this transformative era. This endeavor demands a tenacious approach to tackling complex challenges with significant real-world implications. We are in search of innovators and leaders who act with speed and urgency while executing with precision.This is a chance to engage in work that defines your career. If you share our commitment to this mission, we would love to connect.The Okta Security team's mission is to fortify Okta's standing as the premier Identity-as-a-Service solution by identifying and mitigating risks that impact our employees, products, and most importantly, our clients. As the adoption of cloud applications accelerates, businesses are increasingly challenged to assess risks accurately and respond at the pace of their operations.As a Staff Technical Program Manager within the Cyber Defense team, you will be instrumental in advancing large-scale security initiatives. Collaborating with our global Cyber Defense Operations and Engineering teams, you will design, develop, and refine the tools and processes that safeguard Okta and our customers. This position requires outstanding leadership abilities, exemplified by your capacity to influence and align stakeholders across all levels—from individual engineers to executive leadership. You will facilitate effective team collaboration, resolve conflicts, prioritize tasks, and cultivate a culture of shared dedication to mutual objectives.The ideal candidate will possess extensive experience in cybersecurity and a proven history of managing technical programs within a dynamic, cloud-native setting. This role necessitates strong leadership, a sense of ownership, autonomy, and exceptional communication skills, with the capability to translate intricate technical issues into straightforward, actionable strategies.

Okta secures digital identities for organizations navigating the evolving landscape of AI and human interaction. The company’s mission centers on building a trusted, neutral infrastructure that helps clients address complex, real-world challenges in identity and access management. The Customer First team specializes in helping customers and partners maximize their investment in the Okta Identity and Access Management (IAM) platform. This group works to ensure rapid adoption and long-term scalability for clients, focusing on solutions that keep identity management secure and efficient. Role overview The Customer and Partner Services Program Manager, based in Toronto, reports to the Manager of Partner & Education Services. This position serves as a technical subject matter expert, designing and delivering impactful learning experiences such as Instructor-Led Training (ILT) and professional services toolkits. The role centers on developing structured learning pathways that support the successful rollout, operation, and adoption of Okta solutions in real-world settings. What you will do Create and implement technical training materials and experiences for customers and partners Develop toolkits and documentation that enable hands-on learning and practical application Collaborate with Delivery, Enablement, Partner, and Product teams to align resources and technical content Translate complex product features into clear, actionable content for developers and administrators Who succeeds in this role Individuals who enjoy working at the intersection of technology and education Those skilled at simplifying technical information for diverse audiences People eager to improve customer time-to-value and support partner-led growth