company

Operations Generalist

AtlasSingapore, Singapore, Singapore
On-site Full-time

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Experience Level

Entry Level

Qualifications

Core Values (non-negotiable):Action-oriented mindset: You initiate and complete tasks without waiting for direction. Dependability: You consistently deliver on commitments and are trustworthy in your responsibilities. Problem-solving aptitude: You tackle challenges with a constructive approach. Preferred Skills:Strong organizational and project management abilities. Excellent communication and interpersonal skills. Basic technical skills for troubleshooting hardware and software issues.

About the job

Atlas is pioneering the operating system for restaurants, providing an all-in-one solution for launching, managing, and expanding restaurant operations both online and offline. From creating online storefronts to point-of-sale systems, third-party logistics, customer loyalty programs, and AI integration, Atlas empowers restaurants to thrive in a competitive market. Our team and investors hail from renowned organizations such as Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, Y Combinator, and more.

Explore our hiring memo.

Role Overview

We are searching for a proactive Operations Generalist who can drive results independently. You will take charge of merchant onboarding, tackle various challenges, and develop your skills into new areas of expertise.

  • Team: Customer Operations
  • Location: Singapore
  • Working Hours: This is a full-time, in-person role with regular office hours.

Your Responsibilities

  • Oversee the complete onboarding process for new customers, ensuring seamless setup and integration with Atlas.
  • Manage merchant launches thoroughly—coordinating timelines, identifying obstacles, and ensuring smooth transitions.
  • Travel to merchant locations for hardware installations, training sessions, Atlas configurations, and troubleshooting (including tablet/printer setups and network configurations).
  • Address and resolve a wide array of issues, including product inquiries, merchant concerns, and process inefficiencies.
  • Document onboarding processes and seek opportunities for improvement.
  • Analyze trends in merchant challenges and provide insights to enhance product offerings.
  • Promote and implement AI innovations within our operational toolkit.
  • Adapt to additional responsibilities as needed—flexibility is key.
  • Go above and beyond to ensure customer satisfaction.
  • Complete any assigned ad hoc tasks as required.

Growth Opportunities

  • Increase your ownership within Customer Operations.
  • Acquire new skills in areas such as AI tools, product feedback, team leadership, and coding basics.
  • Ultimately, take the lead in a team or function—we want you to surpass this role.

Service Expectations

  • Aim for a Net Promoter Score (NPS) of 90.
  • Maintain a response time of under 5 minutes across the team.
  • Onboard 5 merchants weekly.
  • Achieve an average resolution time of under 1 hour.
  • Document all tasks and communications thoroughly.
  • Ensure 100% task/message processing daily (WhatsApp, Linear, Slack, Gmail, Front, etc.).

About Atlas

Atlas is dedicated to transforming the restaurant industry through innovative technology solutions. By integrating various operational tools, we enable restaurants to streamline their processes and enhance customer engagement. Our dynamic team is composed of experienced professionals from esteemed companies, ensuring a wealth of knowledge and expertise.

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