About the job
Atlas is pioneering the operating system for restaurants, providing an all-in-one solution for launching, managing, and expanding restaurant operations both online and offline. From creating online storefronts to point-of-sale systems, third-party logistics, customer loyalty programs, and AI integration, Atlas empowers restaurants to thrive in a competitive market. Our team and investors hail from renowned organizations such as Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, Y Combinator, and more.
Explore our hiring memo.
Role Overview
We are searching for a proactive Operations Generalist who can drive results independently. You will take charge of merchant onboarding, tackle various challenges, and develop your skills into new areas of expertise.
- Team: Customer Operations
- Location: Singapore
- Working Hours: This is a full-time, in-person role with regular office hours.
Your Responsibilities
- Oversee the complete onboarding process for new customers, ensuring seamless setup and integration with Atlas.
- Manage merchant launches thoroughly—coordinating timelines, identifying obstacles, and ensuring smooth transitions.
- Travel to merchant locations for hardware installations, training sessions, Atlas configurations, and troubleshooting (including tablet/printer setups and network configurations).
- Address and resolve a wide array of issues, including product inquiries, merchant concerns, and process inefficiencies.
- Document onboarding processes and seek opportunities for improvement.
- Analyze trends in merchant challenges and provide insights to enhance product offerings.
- Promote and implement AI innovations within our operational toolkit.
- Adapt to additional responsibilities as needed—flexibility is key.
- Go above and beyond to ensure customer satisfaction.
- Complete any assigned ad hoc tasks as required.
Growth Opportunities
- Increase your ownership within Customer Operations.
- Acquire new skills in areas such as AI tools, product feedback, team leadership, and coding basics.
- Ultimately, take the lead in a team or function—we want you to surpass this role.
Service Expectations
- Aim for a Net Promoter Score (NPS) of 90.
- Maintain a response time of under 5 minutes across the team.
- Onboard 5 merchants weekly.
- Achieve an average resolution time of under 1 hour.
- Document all tasks and communications thoroughly.
- Ensure 100% task/message processing daily (WhatsApp, Linear, Slack, Gmail, Front, etc.).

