Operations Generalist

Atlas is pioneering the operating system for restaurants, providing an all-in-one solution for launching, managing, and expanding restaurant operations both online and offline. From creating online storefronts to point-of-sale systems, third-party logistics, customer loyalty programs, and AI integration, Atlas empowers restaurants to thrive in a competitive market. Our team and investors hail from renowned organizations such as Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, Y Combinator, and more.Explore our hiring memo.Role OverviewWe are searching for a proactive Operations Generalist who can drive results independently. You will take charge of merchant onboarding, tackle various challenges, and develop your skills into new areas of expertise.Team: Customer OperationsLocation: SingaporeWorking Hours: This is a full-time, in-person role with regular office hours.Your ResponsibilitiesOversee the complete onboarding process for new customers, ensuring seamless setup and integration with Atlas.Manage merchant launches thoroughly—coordinating timelines, identifying obstacles, and ensuring smooth transitions.Travel to merchant locations for hardware installations, training sessions, Atlas configurations, and troubleshooting (including tablet/printer setups and network configurations).Address and resolve a wide array of issues, including product inquiries, merchant concerns, and process inefficiencies.Document onboarding processes and seek opportunities for improvement.Analyze trends in merchant challenges and provide insights to enhance product offerings.Promote and implement AI innovations within our operational toolkit.Adapt to additional responsibilities as needed—flexibility is key.Go above and beyond to ensure customer satisfaction.Complete any assigned ad hoc tasks as required.Growth OpportunitiesIncrease your ownership within Customer Operations.Acquire new skills in areas such as AI tools, product feedback, team leadership, and coding basics.Ultimately, take the lead in a team or function—we want you to surpass this role.Service ExpectationsAim for a Net Promoter Score (NPS) of 90.Maintain a response time of under 5 minutes across the team.Onboard 5 merchants weekly.Achieve an average resolution time of under 1 hour.Document all tasks and communications thoroughly.Ensure 100% task/message processing daily (WhatsApp, Linear, Slack, Gmail, Front, etc.).

Assurity Trusted Solutions (ATS) is a proud subsidiary of the Government Technology Agency (GovTech), dedicated to fostering trust in the digital realm. Over the past decade, ATS has established itself as a reliable partner, providing an extensive array of products and services, including infrastructure solutions, operational services, authentication mechanisms, governance, assurance services, and managed processes. In a rapidly evolving cyber landscape where collaboration and trust are paramount, ATS remains committed to delivering beneficial business outcomes through partnerships with GovTech, various government agencies, and commercial entities, all aimed at mitigating cyber risks and enhancing security measures.Our team operates an internal government application that serves the entire government. In addition to maintaining vital systems, we work closely with agencies to design and deploy product-centric solutions that meet genuine operational demands. We increasingly incorporate AI technologies throughout our processes, from intelligent automation and data analytics to generative interfaces and decision-support frameworks.Our engineers thrive in a cloud-native, AWS-based environment, utilizing Python, Node.js, and Go for backend development, while crafting modern frontend applications with frameworks such as Vue.js. We prioritize agility, speed, and adaptability in response to ever-changing project requirements.We are looking for a talented and adaptable Software Engineer (Generalist) to become a vital part of our dynamic team.

Job Summary The Operator will be instrumental in enhancing and automating production operations, ensuring integration with the daily monitoring functions of the Agency’s IT systems. Key Responsibilities Continuous Service Improvement: Enhance Data Centre Operations by pinpointing improvement opportunities to bolster production stability, stakeholder experience, and overall service quality. Automation Opportunities: Identify and implement automation solutions within production processes to optimize operations and minimize manual intervention. Incident Management: Promptly escalate and communicate significant incidents, leading investigations and ensuring effective resolution with workarounds or permanent solutions. Troubleshooting: Engage in troubleshooting of system and network connectivity issues prior to escalation. Performance Monitoring: Track production metrics and performance indicators to ensure operational targets are achieved. Compliance Assurance: Ensure adherence to safety and regulatory standards within production environments. Other Duties: Carry out ad-hoc responsibilities as assigned.

Simular is growing its global footprint and investing in a stronger IT foundation. The Singapore-based team needs an IT Operations Specialist to support secure, reliable, and compliant technology systems throughout this expansion. Key responsibilities Manage SOC 2 Type II and HIPAA compliance, including maintaining controls and preparing for audits. Oversee IT infrastructure: handle device management (MDM), identity and access management, and endpoint security. Monitor systems for reliability, lead incident response, and coordinate post-mortem reviews. Optimize AWS and GCP cloud infrastructure, focusing on security, network design, and cost efficiency. Assess vendor security, evaluate third-party risks, and respond to customer security questionnaires. Automate IT and compliance workflows to minimize manual tasks. Manage IT provisioning and deprovisioning for onboarding and offboarding staff. Collaborate with engineering to integrate security practices into CI/CD and deployment pipelines. Location This role is based in Singapore.

Join Experian as an Operations Executive and play a vital role in ensuring the seamless execution of our business operations. You will be responsible for analyzing and improving operational processes, collaborating with various teams, and supporting strategic initiatives. This position offers an exciting opportunity to contribute to our mission of empowering consumers and businesses with data-driven insights.

Join ncs3 as a Strategic Operations Intern and immerse yourself in a dynamic work environment where you can contribute to innovative projects that shape our operational strategies. This internship offers a unique opportunity to collaborate with experienced professionals and gain hands-on experience in strategic planning and execution. You will support the team in analyzing operational processes, identifying efficiencies, and implementing solutions that drive organizational success.

Join our dynamic team at NCS as a Data Center IT Operator!If you are passionate about exceeding expectations, striving for excellence, and seamlessly integrating people with technology, we want to hear from you!Your responsibilities will include:Providing 24/7 operational support for Data Center (DC) activities during shifts.Managing the IT equipment hardware inventory within individual racks at the Data Center.Overseeing on-site activities such as site preparations, network cabling, electrical wiring, air-conditioning, power supply testing (including generators), and system maintenance.Coordinating preventive maintenance for downstream infrastructure, including UPS systems, water detection systems, fire suppression systems, PDUs, CCTV, and access control systems.Operating the Electronic Visitation Management System, ensuring timely and accurate updates for authorizations and access requests.Providing Remote Hand Support, including media management, visual inspections, rebooting devices, physical connections/disconnections of HDDs, network cable connectivity tests, and fiber SFP insertions.Handling media with integrity to ensure data security and usability for future use, including off-site storage.Monitoring Data Center facilities for optimal performance, including UPS, power, temperature control, humidity, and water detection sensors.Monitoring IT systems and network infrastructure for incidents.Escalating incidents as necessary, ensuring timely responses and appropriate resolution based on criticality and Service Level Agreements (SLAs).Managing escalations of high-impact system failures, tracking incidents until resolution.

ncs3 is looking for an Assistant Operations Manager to join the team in Singapore. This role helps manage daily operations, focusing on keeping processes smooth and efficient. Main responsibilities Assist with day-to-day operational activities Collaborate with teams from different departments to improve workflows Contribute to identifying ways to boost productivity Support efforts to uphold high standards in all processes Location This position is based in Singapore.

At Exa, we are on a mission to revolutionize the search engine landscape for AI applications. Our team is dedicated to building a cutting-edge search engine from the ground up, integrating massive-scale infrastructure that efficiently crawls the web, trains advanced embedding models for indexing, and develops high-performance vector databases in Rust. We proudly operate a $5 million H200 GPU cluster that powers tens of thousands of machines, enabling us to push the boundaries of what’s possible in search technology.As a Generalist Research Engineer, you will play a pivotal role in enhancing our search and retrieval systems, including crawling, parsing, machine learning performance, and retrieval algorithms. Our focus is on delivering top-notch search quality for our customers, and your contributions will be integral to this goal.

Role Overview Delivery Hero is hiring an Operations Specialist for the Shops division in Singapore. This role focuses on improving operational efficiency and supporting growth. The Operations Specialist works closely with teams from different functions to refine processes and introduce new solutions that help create a smooth experience for customers.

Role overview The Director of Operations at AECOM in Singapore provides leadership across daily project operations. This position focuses on maintaining high standards for quality, efficiency, and productivity, while also shaping operational practices and supporting broader strategic goals within the organization. Key responsibilities Direct day-to-day operations for multiple projects in Singapore Uphold and enforce quality standards across all activities Develop and implement strategies to improve efficiency and productivity Promote operational excellence throughout teams and functions Requirements This position requires significant experience in operations management and a strong record of achieving results in complex settings. Leadership skills and the ability to guide teams through change are essential.

Are you an organized professional eager to facilitate the seamless execution of training programs? If you possess a background in logistics coordination, learner support management, and operational efficiency, we want to hear from you!Position Overview:Programme Administration Oversee enrolment processes, participant registrations, and maintain effective communication with attendees. Develop training schedules, arrange venues (both physical and virtual), and prepare necessary resources. Training Logistics Coordinate with trainers, manage facilities, and ensure digital platforms and technical support are in place. Confirm the availability of training materials, tools, and equipment prior to sessions. Learner Support Offer guidance, reminders, and assistance to trainees throughout their learning journey. Track attendance, engagement, and completion rates diligently. Reporting & Quality Assurance Monitor training metrics including attendance, feedback, and outcomes. Compile periodic reports for management and suggest areas for improvement. Vendor & Trainer Coordination Engage with external trainers, consultants, and vendors as necessary. Assist in the procurement of training resources and tools.

Join foratravel as the Director of Operations for Asia, where you will lead and oversee our operational strategies in one of the most dynamic regions in the world. Your expertise will drive efficiency and innovation, ensuring our services exceed customer expectations while maintaining high standards of operational excellence.

We are seeking a dynamic and experienced Director of Silicon Operations to lead our innovative team at Lumilens in Singapore. In this pivotal role, you will oversee the entire silicon manufacturing process, ensuring optimal performance and efficiency. You will be responsible for developing and executing operational strategies, implementing best practices, and driving continuous improvement initiatives. Your leadership will be crucial in fostering a culture of excellence while achieving our ambitious goals.

Join Experian as a Bureau Operations Executive and be a key player in driving operational excellence within our dynamic team in Singapore. This role involves overseeing the daily operations of our bureau services, ensuring adherence to quality standards, and optimizing workflow processes. You will collaborate with cross-functional teams to deliver exceptional service to our clients while identifying areas for improvement and implementing effective solutions.

Join our dynamic team as a Data Center IT Operator at NCS, where you will play a crucial role in ensuring the smooth operation of our data center facilities. Your responsibilities will include monitoring and maintaining data center infrastructure, troubleshooting hardware and software issues, and providing technical support to ensure optimal performance.

Role Overview fuku is hiring a Facilities Operations Manager in Singapore. This role oversees daily operations across our facilities, upholding high standards for safety, maintenance, and efficiency. Main Responsibilities Supervise maintenance staff and coordinate their schedules Lead facility projects from planning through completion Monitor and improve operational processes within the facilities Promote a safe, well-maintained, and welcoming environment for both employees and clients Location Singapore, Singapore

Role Overview fuku is hiring a Facilities Operations Executive in Singapore. This role focuses on keeping facilities well maintained and operating efficiently. The Facilities Operations Executive oversees daily maintenance, coordinates improvement projects, and manages relationships with vendors. The goal: a safe, functional, and welcoming space for employees and clients alike.

Join Experian as an Operations Executive, where you will be pivotal in enhancing operational efficiency and driving excellence within our dynamic team. In this role, you will collaborate closely with various departments to streamline processes, optimize workflows, and ensure the highest levels of service delivery.

Join our dynamic team at Veolia Environnement S.A. as a Senior Operations Engineer, where you will play a critical role in enhancing operational efficiency and driving innovative solutions. You will be responsible for overseeing complex engineering projects, ensuring compliance with regulations, and collaborating with cross-functional teams to optimize performance.