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Operations Executive - Verification and Onboarding

apnaBengaluru, Karnataka, India
Hybrid Full-time ₹300K/yr - ₹400K/yr

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Experience Level

Experience

Qualifications

Requirements:Bachelor’s degree. Prior experience in trust & safety, content moderation, or risk management is advantageous. Strong analytical and problem-solving skills with a keen attention to detail. Exceptional communication skills in English and Hindi, particularly in user interactions. Ability to operate independently and make quick, informed decisions under pressure. Proficiency in Google Suite/Microsoft Office tools.

About the job

apna is looking for an Operations Executive focused on Verification and Onboarding to join the team in Bengaluru, Karnataka. This role plays a key part in keeping the platform safe by preventing fraud, harassment, and other risks. The position calls for strong analytical skills, good judgment, and the ability to apply policies while communicating clearly with both users and colleagues.

Main responsibilities

  • Review reported content and user activity to check for possible violations and ensure compliance with platform rules.
  • Carry out employer verification, including KYC checks, data reviews, and job hygiene assessments. Take action when policies are breached, such as issuing warnings, removing jobs, or suspending or banning accounts.
  • Communicate with users and employers by phone to explain KYC requirements and policy violations, clarify actions taken, and guide them toward compliance.
  • Analyze patterns related to fraud, hate speech, harassment, and other safety concerns to help improve policy effectiveness.
  • Work closely with verification, customer support, and sales teams to ensure trust and safety policies are applied consistently.
  • Support efforts to refine guidelines, workflows, and best practices to make the platform safer.
  • Meet productivity and quality goals as set by management.

About apna

At apna, we are committed to creating a safe and reliable platform for our users. We believe in fostering a supportive environment where our employees can thrive and contribute to the safety and integrity of our services.

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