About the job
Join Rockstar, a trailblazing company launched in 2023, as we redefine beverage storage with our innovative drinks fridge that doubles as luxurious furniture. Powered by an advanced AI Sight System, our fridges allow users to conveniently see their beverages via their smartphones. With collectible colors that have flown off the shelves multiple times and features in leading publications such as Dwell, The Wall Street Journal, and TIME, we are now expanding our vision beyond drinks fridges to create appliances that elevate everyday moments.
As the Operations & Customer Experience Manager, you will be the custodian of our customers' journey, ensuring exceptional service from order placement to delivery. Your insight will shape the company’s customer-centric policies, ensuring we not only meet but exceed customer expectations.
In this multifaceted role, you will oversee customer experience (CX), delivery logistics, inventory management, and retail operations. Your strategic approach will streamline our processes, enhancing efficiency through data-driven insights and automation.
Key Responsibilities
Customer Experience (CX): You will shape every customer interaction, establishing high standards and developing systems to maintain them. By employing dashboards and quality control measures, you’ll provide transparency and constant improvement to the customer journey, eliminating friction and simplifying workflows through effective tools and collaboration with Product, Operations, and Engineering teams.
Delivery Operations: You will ensure our delivery partners embody our brand’s values, maintaining proactive communication and professionalism. In case of issues, you will work alongside them to resolve challenges swiftly.
Inventory Management: You will guarantee that our products are available where and when they are needed by collaborating with Product and Finance teams to optimize inventory placement for speed and cost-effectiveness.
