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Operational Controller | Rome Hub

DeliveryMatesRome, Metropolitan City of Rome Capital, Italy
On-site Full-time €18K/yr - €18K/yr

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Experience Level

Experience

Qualifications

RequirementsProven experience in logistics, operational coordination, or similar rolesExcellent organizational skills and ability to prioritize tasksStrong communication skills and capacity to work under pressureGood knowledge of Rome and its main roadwaysComfortable with smartphones, navigation apps, and basic digital toolsWillingness to work shifts in a 7-day operational weekKnowledge of English is NOT required – operations are conducted exclusively in ItalianNice to HaveDirect experience in Amazon DSP operations or express courier servicesFamiliarity with shift management or fleet management platforms

About the job

Are you an organized individual with a knack for thriving in dynamic environments? Do you excel in managing an operational team with calmness and precision? DeliveryMates is seeking a dedicated Operational Controller for our Rome hub, where we proudly partner with Amazon for last-mile deliveries.

In this pivotal role, you will serve as the daily reference point for drivers and riders, ensuring that every shift runs efficiently, punctually, and safely.

Main Responsibilities

Operational Coordination

  • Planning effective and optimized delivery routes
  • Organizing and assigning shipping tasks to riders and drivers
  • Providing real-time follow-up and assistance to drivers during active deliveries
  • Maintaining constant communication with the team throughout the shift

Resource and Fleet Management

  • Managing vehicle fleet assignments
  • Overseeing the allocation of company mobile devices
  • Tracking the number of hours worked by each driver
  • Monitoring driver performance on the road

Administration and Communication

  • Managing attendance sheets, shifts, and workload scheduling
  • Updating clients via dedicated chats regarding delivery statuses

About DeliveryMates

DeliveryMates is a dynamic and rapidly growing company specializing in last-mile delivery solutions, proud to partner with Amazon. Our team is committed to providing efficient and reliable delivery services, ensuring customer satisfaction at every step.

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