About the job
Join our dynamic team at prismplus as an Onsite Service Technician! In this role, you will be pivotal in ensuring the optimal performance and functionality of our innovative products. Your responsibilities will encompass the installation, repair, and troubleshooting of a wide range of Prism products, providing you with a diverse and engaging work environment. We are looking for candidates with a robust technical background, exceptional problem-solving abilities, and a dedicated commitment to delivering high-quality service to our customers.
Key Responsibilities:
- Deliver expert onsite technical support to customers, addressing both hardware and software issues.
- Diagnose and resolve technical challenges, including mechanical, electrical, and software-related problems.
- Effectively repair or replace defective components at customer locations.
- Maintain meticulous service records, detailing repairs and equipment inventory.
- Adhere to safety protocols and guidelines to foster a safe working environment.
- Provide outstanding customer service by promptly addressing client inquiries and resolving issues.
- Collaborate with team members and contractors to successfully complete projects and assignments.
- Perform any additional tasks as assigned by your supervisor or manager.

