About the job
D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We take pride in offering innovative and superior services to a diverse range of industry-leading clients. Through building trusted partnerships within the IT community, we enhance our customers' IT productivity and contribute to their overall success and value.
We are seeking engaging, flexible, and solution-oriented individuals eager to join a rapidly growing international organization. If you want to create value where IT matters, we want to hear from you!
Key Responsibilities
- Deliver technical assistance and troubleshooting for computer hardware, software, mobile devices, and various tech tools.
- Provide first and second level technical support through calls, tickets, and user interactions.
- Respond promptly to IT-related inquiries from end-users.
- Document all end-user interactions accurately in the customer ticket system ‘Service Now’ (e.g., incidents, requests).
- Create, maintain, and utilize knowledge articles.
- Conduct IT onboarding training sessions for new employees.
- Participate in continuous improvement initiatives.

