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Onsite IT Support Technician in Kyiv

d-ployKyiv, Kyiv city, Ukraine
On-site Full-time

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Experience Level

Experience

Qualifications

RequirementsProficiency in English and Ukrainian; additional languages are a plus.5+ years of experience in a similar role. Strong analytical and problem-solving skills. Excellent communication abilities and a customer-oriented mindset. Attention to detail with the capability to manage multiple tasks and stakeholders. Ability to prioritize effectively while working independently and staying organized. Team player with a supportive personality. Experience in regulated IT environments is advantageous (e.g., GxP). All candidates must provide a criminal record check not older than 3 months.

About the job

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We take pride in offering innovative and superior services to a diverse range of industry-leading clients. Through building trusted partnerships within the IT community, we enhance our customers' IT productivity and contribute to their overall success and value.

We are seeking engaging, flexible, and solution-oriented individuals eager to join a rapidly growing international organization. If you want to create value where IT matters, we want to hear from you!

Key Responsibilities

  • Deliver technical assistance and troubleshooting for computer hardware, software, mobile devices, and various tech tools.
  • Provide first and second level technical support through calls, tickets, and user interactions.
  • Respond promptly to IT-related inquiries from end-users.
  • Document all end-user interactions accurately in the customer ticket system ‘Service Now’ (e.g., incidents, requests).
  • Create, maintain, and utilize knowledge articles.
  • Conduct IT onboarding training sessions for new employees.
  • Participate in continuous improvement initiatives.

About d-ploy

D-ploy is an innovative company specializing in IT and Engineering Solutions across the EMEA region and the USA, committed to delivering exceptional services and fostering trusted partnerships.

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