Onsite IT Support Technician in Kyiv

D-ploy is a dynamic IT and Engineering Solutions provider operating across the EMEA region, including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We take pride in offering innovative and superior services to a diverse range of industry-leading clients. Through building trusted partnerships within the IT community, we enhance our customers' IT productivity and contribute to their overall success and value.We are seeking engaging, flexible, and solution-oriented individuals eager to join a rapidly growing international organization. If you want to create value where IT matters, we want to hear from you!Key ResponsibilitiesDeliver technical assistance and troubleshooting for computer hardware, software, mobile devices, and various tech tools.Provide first and second level technical support through calls, tickets, and user interactions.Respond promptly to IT-related inquiries from end-users.Document all end-user interactions accurately in the customer ticket system ‘Service Now’ (e.g., incidents, requests).Create, maintain, and utilize knowledge articles.Conduct IT onboarding training sessions for new employees.Participate in continuous improvement initiatives.

Join our dynamic team at Wix.com as an IT Support Engineer where you will be instrumental in delivering exceptional IT support and overseeing IT operations for our diverse workforce across multiple locations. Your expertise will be vital in sustaining our IT infrastructure, maintaining an accurate inventory, and facilitating smooth onboarding and offboarding experiences for our employees.In this role, your responsibilities will include:Delivering professional IT support to employees both in Kyiv and remotely.Monitoring and addressing IT Helpdesk requests in accordance with established SLAs.Managing the IT equipment inventory efficiently.Coordinating onboarding and offboarding procedures, including those for remote employees.Overseeing and maintaining audiovisual equipment for onsite events and meeting rooms.Performing endpoint installations, upgrades, and troubleshooting across Windows, MacOS, and Linux operating systems.This position is primarily office-based, with the potential for a hybrid work arrangement (4+1).

Our Mission and VisionAt Solidgate, we strive to empower visionary entrepreneurs in building exceptional digital businesses. Our goal is to provide the financial infrastructure that innovators deserve, positioning ourselves as the #1 payments orchestration platform globally. We seek team members who are big thinkers, take ownership, and exhibit curiosity and determination in all their endeavors.About the RoleAs a member of our Customer Support team, you will serve as the primary point of contact for merchants and partners worldwide, delivering prompt and thoughtful assistance when it counts the most. You will be the voice of our customers, collaborating closely with our product and engineering teams to enhance customer experiences and ensure exceptional service remains at the forefront of our operations.We are in search of a dedicated Customer Support Agent who takes charge of customer inquiries, goes the extra mile to find solutions, and helps shape our approach to customer support on a daily basis.Working with us, you will enjoy:Diverse tasks without routine monotony;Opportunities to delve into the intricacies of the payments landscape;Experience with a complex B2B fintech product;The chance to develop professionally in a challenging environment.Your ResponsibilitiesAddressing incoming Level 1 support requests;Ensuring compliance with Service Level Agreements (SLAs) and maintaining timely communication;Providing clear, concise, and professional feedback to clients;Tracking recurring questions and proposing improvements for our knowledge base.Qualifications NeededBachelor’s or Master’s degree, completed or in progress;Strong analytical abilities;Skill in prioritizing tasks and managing multiple requests at once;Upper-Intermediate level English proficiency or higher.Preferred QualificationsBasic understanding of SQL;Prior experience in customer support roles.

Are you the person who can always find a solution, no matter the situation? Can you simplify even the most complex questions? If so, this opportunity is perfect for you!Join SupportYourApp, an international company dedicated to creating a truly WOW experience for our clients.Become a part of our supportive team where trust and growth are prioritized.Let’s create something amazing together!Your Responsibilities:Engage with customers via chat, phone, and email to assist, resolve issues, and provide support (and sometimes save the day) Research information from open sources — you will become a master at quick and accurate research.Create a fantastic experience for every client with care, attention, and a sprinkle of service magic Adhere to information security principles while handling confidential data — trust comes first.Collaborate with a multicultural team of professionals from various fields — there’s always someone to share experiences and jokes with.We are looking for someone who thrives on helping others. If this sounds like you, great! Additionally, it would be awesome if you:Are fluent and proficient in written and spoken Ukrainian;Can explain complex topics simply and concisely;Have experience in customer communication (in-store, online, or via DMs);Enjoy digging into details and finding answers when others have given up;Can maintain focus and not get lost in multitasking;Have a positive attitude and a strong sense of responsibility If you are also comfortable with English, know what a CRM is, or have monitored tickets on Booking/Skyscanner, that’s a plus! We offer you:A flexible schedule (morning, day, evening, and night shifts) with the ability to adapt in case of air alerts, emergencies, or during training;A creative and unique art office in Kyiv near Vasylkivska metro station (feel the atmosphere! https://officesnapshots.com/2021/04/28/supportyourapp-offices-kyiv/) equipped with everything necessary for work during blackouts;Safety measures — a shelter equipped with everything needed during air alerts;Taxi cost reimbursement in case of emergencies;Compensation in USD;Performance-based KPI bonuses;A referral bonus for inviting friends;Paid intensive training;Management invested in your progress and long-term collaboration;

Quantum Systems is at the forefront of pioneering unmanned solutions that revolutionize operations across air, land, and sea. Our innovative systems, ranging from advanced aerial drones to robust underwater and ground platforms, integrate state-of-the-art hardware with AI-enhanced software, ensuring seamless control and real-time data insights. With a commitment to excellence, we serve a diverse array of clients in defense, security, and the public sector worldwide, consistently redefining mission versatility and operational performance.Since 2022, we have proudly supported Ukraine with our local office.As an IT Support Specialist, you will play a crucial role in maintaining the stability and security of our network environment, ensuring our technological infrastructure operates at peak performance.This is a full-time office position. Candidates must be based in Kyiv.Your Daily Responsibilities:Develop and manage wired and wireless networks while guaranteeing network security.Configure essential network IP services including DNS, DHCP, SMTP, SSH, and FTP.Set up and oversee network protocols and technologies such as TCP/IP, VPN (IPsec, SSL), BGP, OSPF, EIGRP, NAT, Port-security, QoS, VLAN, and STP.Support and configure network equipment from leading brands such as MikroTik, Ubiquiti, Cisco, and FortiNet.Implement and maintain video surveillance systems from manufacturers like Hanwha, Dahua, and Hikvision.Manage firewalls and IDS/IPS systems to enhance security.Provide user support through remote access tools like RDP, TeamViewer, and Anydesk.Monitor and analyze network traffic using specialized analytical tools.

Join our dynamic team as a Support Service Manager at Quantum-Systems, located in the heart of Kyiv. This role requires your presence in the office 3-4 days a week, as we believe in the power of collaboration. For your convenience, we offer a shuttle service from the nearest metro station.You will have the flexibility to choose between two shifts: either 9:00 AM to 6:00 PM or 2:00 PM to 11:00 PM (the late shift can be completed from home).As a Support Service Manager, you will be pivotal in providing exceptional support to our clients who utilize our cutting-edge Unmanned Aerial Vehicles (UAVs) in critical operations. Your dedication will contribute significantly to customer satisfaction and operational excellence.Your Daily Responsibilities Will Include:Delivering user support through inbound chats and calls.Identifying client issues and documenting cases in our CRM system.Analyzing user challenges and providing effective solutions.Coordinating with other departments to resolve user issues and prepare reports for pertinent teams.Preparing necessary documentation for the receipt and issuance of UAVs and components for repair.Drafting reports and liaising with the manufacturer regarding incidents.

Quantum-Systems is at the forefront of developing next-generation drone solutions for aerial, ground, and maritime applications. From advanced aerial drones to underwater and terrestrial platforms, our systems integrate cutting-edge hardware with AI-driven software, enabling seamless management and real-time data analytics. Trusted by clients across the defense, security, and public sectors worldwide, we are redefining versatility and mission efficiency.Since establishing a local office in Ukraine in 2022, Quantum-Systems has solidified its position as a reliable partner in the region.As a Prototyping Technician, you will be responsible for assembling prototypes and test samples.This is a full-time, in-office position. Candidates must be located in Kyiv.Your Daily Mission:Conduct manual assembly of UAV prototypes according to technical documentation and instructions from the prototyping engineer;Install, connect, and test electronic components (autopilots, communication modules, power supplies, navigation systems, sensors, etc.);Participate in testing assembled prototypes, document results, and assist in conducting analysis;Perform minor repairs, replacements, or adjustments of components during testing;Propose improvements in design or assembly methods where optimization opportunities exist;Assist in preparing products for transfer to subsequent testing phases or mass production.

Become a part of Ajax Systems, a pioneering manufacturer of advanced Ajax wireless security solutions with intelligent home features. As a comprehensive company, we excel in transforming innovative concepts into tangible products through both development and large-scale manufacturing.With an impressive portfolio of over 170 devices, the Ajax product line effectively protects properties against intrusions, fires, and flooding while facilitating effortless control over electronic devices. Our innovations have garnered Europe’s most prestigious security accolades, reinforcing our status as a dependable leader in the industry.Ajax represents a remarkable Ukrainian success story, driven by immense passion and vigor. Currently, we safeguard over 1,800,000 users across 170 countries globally. As our organization continues to flourish, we are on the lookout for proactive individuals to join our team and play a vital role in our ongoing success.We are thrilled to present a unique opportunity for a Support Engineer proficient in German. In this role, you will be an integral member of our dedicated support team, assisting customers worldwide by providing 24/7 support across various communication channels. We take pride in our multilingual capabilities, enabling us to swiftly address and resolve customer inquiries.

Greetings from Brainstack, a leading multi-product IT company based in Ukraine.If you're seeking a realm of opportunities for continuous growth and enjoy tackling challenging tasks, then you've come to the right place. Here, you will encounter challenges that will help you fulfill your ambitions, build profitable businesses without illusions, and transform ideas into successful IT products. Our team is always here to support you and won't let you face challenges alone.Our portfolio includes mobile and web applications and services with millions of users across various niches, such as Parental Control, Wellness, and AI.We are currently looking for a Helpdesk Engineer to join our friendly Infrastructure Operations team within the Infrastructure department.Key Responsibilities:— Provide user support (for employees);— Ensure the operational efficiency of the office;— Support and upgrade the company's internal services.Your Future Team:→ Lead David can teach you how to ask the right questions and find the answers;→ Team includes: System Administrator, 2 Helpdesk Engineers, DevOps Engineers, Head of Department.→ Tools: Jira (cat);→ Team level: Middle & Senior.What Awaits You:→ Work within a team that ensures stable and secure operations across the company;→ Make a real impact on employee user experience and the continuity of business processes;→ Opportunities to enhance your technical expertise and grow in IT Ops / DevOps / Security.About You:Experience in Helpdesk / IT Support / Service Desk Engineer roles for 6–12 months;Proficient understanding of Windows 10/11 and macOS at the user administration level;Knowledge of basic network principles (TCP/IP, DNS, DHCP, VPN);Experience with user management systems (Active Directory or similar);Strong problem-solving skills and the ability to work collaboratively in a team environment.

SKELAR is a Ukrainian venture builder focused on creating international tech businesses. Together with our co-founders, we assemble strong teams to succeed in global markets.Currently, SKELAR operates several businesses across various niches—from EdTech to marketplaces. Our companies rank among the top startups and product companies in Ukraine, achieving high positions in the App Store and developing platforms that millions of people use. Furthermore, our businesses have been featured in esteemed media outlets such as TechCrunch and Wired.We are seeking a HelpDesk Team Lead to join our team at SKELAR. This is a unique opportunity to influence processes, develop your team, and work with cutting-edge technologies. SKELAR is not just a company; it's an ecosystem building ambitious international IT businesses. We value strategic thinkers who take responsibility and constantly strive for excellence.In this role, you will manage a team of 3 engineers, optimize technical support processes, improve office infrastructure, and implement innovations. We have no bureaucracy, and your ideas can transform processes across the organization. If you are eager to grow, possess technical expertise, and want to influence large projects, this is your chance to join a high-performing team and help us achieve ambitious goals.

Join Playtech as a Project Manager and take the lead in driving innovative projects to success. In this pivotal role, you will coordinate cross-functional teams, manage project timelines, and ensure the highest quality of deliverables. Your leadership will be essential in fostering collaboration and maintaining a clear focus on project goals.

We are looking for a Personal Assistant to join the FORMA team!This position offers an exciting opportunity to become a vital partner to the CEO of FORMA during a period of rapid business growth and the launch of a new office. The Personal Assistant will alleviate operational burdens from the CEO, optimize their daily schedule, and ensure clarity in priorities. This role is built on trust, influence, and systematic efficiency. You will be the individual who enables the CEO to achieve maximum effectiveness every day and have the chance to impact the quality of decision-making.FORMA is a multi-product company underUniverse Group, specializing in document management solutions. Our flagship product isPDFGuru, which has been operational for over two years, achieving remarkable milestones within this timeframe:Over 35 million files downloaded in 2024.More than 50 tools for efficient document management.Users from over 80 countries choose our product for their needs.Average rating on Trustpilot is 4.2.Want to experience the atmosphere of FORMA? Check out our video about our team — how we work, grow, and build a billion-dollar company from Ukraine.

FORMA, part of Universe Group, develops document management solutions used worldwide. The team’s main product, PDFGuru, has reached 35 million file downloads in 2024, offers over 50 document tools, serves users in more than 80 countries, and maintains a 4.2 Trustpilot rating. For a glimpse into the company’s culture and growth story, see their team video. Role overview This Personal Assistant to CEO position is based in Kyiv. The role centers on supporting the CEO during a period of rapid growth and a new office launch. Daily work involves handling operational tasks, structuring the CEO’s schedule, and helping keep priorities organized. Trust and clear communication are essential, as the Personal Assistant will play a key part in the CEO’s effectiveness and contribute to well-informed company decisions. Who succeeds in this role Enjoys making a direct impact and acting as the CEO’s right hand Adapts quickly, manages multiple tasks, and keeps priorities clear Views this as a step toward an Executive Assistant career Brings experience organizing calendars, meetings, travel, and supporting leadership workflow Wants to build management and communication skills in a business environment Values trust, initiative, personal boundaries, and open communication Key responsibilities Administrative support for the CEO

Superhuman embraces a vibrant hybrid working model for this position. This flexible framework allows team members to enjoy focused work time alongside in-person collaboration that nurtures trust, innovation, and a robust team culture. Candidates for this role should be located in Ukraine.About SuperhumanSuperhuman, the parent company of Grammarly, is an AI productivity platform dedicated to unlocking the superhuman potential within everyone. Our suite of applications and agents brings AI capabilities to wherever people work, seamlessly integrating with over 1 million applications and websites. Our extensive product offerings include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that comprehends context and provides timely help. Established in 2009, Superhuman empowers more than 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and learn about our values here.The OpportunityTo meet our ambitious objectives, we are seeking a Customer Care Specialist to enhance our Customer Care team. In this role, you will spearhead the transformation of the customer experience through innovative customer care initiatives. Your contributions will directly influence the improvement of Superhuman's product offerings and the retention and growth of our revenue-generating customer base.In this position, your responsibilities will include:Providing prompt, empathetic, and personalized support, ensuring our customers' needs are prioritized in every interaction.Managing non-technical inquiries regarding accounts, subscriptions, and product offerings via email (help desk).Delivering exceptional customer support experiences that drive customer satisfaction and loyalty.Collaborating on various tasks, both independently and with cross-functional teams, to enhance operational efficiency and implement your ideas effectively.Your Journey with Us:First 30 Days: Immerse yourself in our company culture and policies while mastering the tools, workflows, and ticket resolution processes. With guidance from experienced colleagues, you will complete training assignments and assessments promptly.By Month Three: Acquire a thorough understanding of our product offerings. Following six weeks of dynamic training and successfully passing the final assessment, you will be prepared to address a variety of customer inquiries and challenges.

We are seeking a Head of IT to join the SKELAR team—an ecosystem dedicated to building international IT businesses with high ambitions. This role is tailored for a technical leader ready to take full responsibility for corporate infrastructure strategy, budget management, and the transformation of access and security processes.Your mission will be to create a scalable & secure environment where technology facilitates rapid business growth rather than creating obstacles. You will lead a team of system administrators and HelpDesk engineers, overseeing the implementation of ITSM, the development of Identity Management (IAM), and the architecture of Zero Trust.Key Responsibilities:1. Identity & Access Management (IAM) and Security:Establishing a Unified Identification System: Implementing and developing an IAM strategy (based on Okta or Google Identity). Configuring SSO, MFA, and access policies to corporate resources;Implementing ZTNA (Zero Trust Network Access): Transitioning from traditional VPNs to modern secure remote access solutions (Cloudflare Zero Trust, Zscaler, etc.);Google Workspace Management: Expert administration of the domain, configuring data security (DLP, Context-Aware Access), conducting audits, and automation (GAM).2. IT Service Management (ITSM) and Processes:Fostering a Service Culture: Building transparent Incident, Problem, and Change Management processes based on Service Desk systems (Jira Service Management);SLA & Metrics: Developing and monitoring service quality metrics, analyzing team effectiveness, and implementing improvements based on data;Automation: Minimizing manual operations (Onboarding/Offboarding employees) through the integration of HRIS, IdP, and MDM systems.3. Infrastructure Management and Budget:People Management (8+ engineers): Managing a mixed team (SysAdmins + HelpDesk). Recruitment, motivation, performance reviews, and developing technical leaders;Office Infrastructure: Ensuring the operational integrity of network infrastructure (Cisco/Ubiquiti/Aruba), Enterprise Wi-Fi, surveillance systems, and access control systems across all locations;Budgeting (CAPEX/OPEX): Strategic planning of IT budgets.

SFORS is a trading company with two decades in the global financial markets. The team focuses on proprietary trading, trader development, and in-house technology. SFORS trades exclusively with its own capital and does not seek outside investment. Role Overview The IT Support team in Kyiv is hiring an L1 Support Specialist. This is a full-time, on-site position. Location: Kyiv, Ukraine Work hours: 10:00 AM – 6:00 PM (Kyiv time) Work format: On-site What You Will Do Handle ServiceDesk requests: manage, prioritize, classify, and escalate tickets to L2 following SLA guidelines. Prepare equipment and set up workspaces for new employees, including OS and software installation. Install, configure, and troubleshoot both hardware and software. Maintain workstations: update systems, replace components, and perform routine technical maintenance. Diagnose and repair PCs, and coordinate service maintenance as needed. Support peripheral devices such as printers, scanners, and conference systems. Keep accurate records of issued and returned equipment for asset management. What We Look For Solid understanding of PC hardware and general computer technology. Administrative-level experience with Windows 10/11 and MacOS. Hands-on experience with ServiceDesk systems. Basic knowledge of networking (TCP/IP, routing, and configuring network equipment). Experience setting up and supporting peripheral devices. English at A2 level or above. Strong customer focus and communication skills. Disciplined, reliable, and collaborative team player. Benefits Access to corporate housing in Dubai for up to 2–3 weeks per year, available for vacations, business trips, and similar needs.

wix2 seeks an Accountant in Kyiv to help manage daily finance operations. This role centers on maintaining accurate records and supporting regular reporting. Precision and a sense of responsibility are essential for success here. Key responsibilities Maintain and update financial records Prepare reports for both internal and external stakeholders Ensure all activities comply with relevant financial regulations Contribute to business decisions by providing careful financial analysis What matters here Strong analytical thinking High level of accuracy and attention to detail Dedication to upholding financial integrity This position is located in Kyiv and supports the finance team at wix2.

About the Role hmgroup is hiring a Sales Consultant for its Respublika Park location in Kyiv. This role centers on helping customers, sharing product knowledge, and supporting a welcoming store atmosphere. What You Will Do Assist shoppers and answer questions about products Offer advice to help customers find what they need Support sales goals through attentive service Contribute to a positive shopping experience for every visitor What We Look For Friendly communication and a helpful attitude Interest in retail and customer service Willingness to learn about products and store processes This position is based at Respublika Park in Kyiv.

Join our dynamic team at Ajax as an Editor focusing on English to Ukrainian translations. This role is crucial for ensuring high-quality content localization that meets our standards. You will work closely with our content and marketing teams to deliver outstanding translations that resonate with our Ukrainian audience.

SKELAR is a venture builder dedicated to establishing international product IT companies following the principles of the venture investment landscape. Together with co-founders, we assemble strong teams to launch product IT businesses that succeed in global markets.RiseGuide is an EdTech platform focused on self-improvement, inspired by the principles and examples of influential role models. Our users shake off harmful habits guided by insights from Andrew Huberman and Simon Sinek, enhance their social media presence using playbooks from Alex Hormozi and MrBeast, and cultivate their charisma drawing inspiration from Robert Downey Jr. and Steve Jobs.We aim to redefine the self-improvement industry, providing users with on-demand access to expert knowledge.Key Facts About RiseGuide:— Achieved unit economics within six weeks and have been actively scaling since;— Over 300,000 paid users, with a rating of 4.6/5 on the App Store and 4.4/5 on TrustPilot;— Ranked in the top 3 for revenue among launches in the Genesis ecosystem over the past two years;— A team of 70+ individuals from BetterMe, Welltech, Jooble, and leading management programs worldwide.We are currently seeking a Payment Analyst.Challenges Awaiting You:Payment Throughput Optimization:— Analyze and identify growth opportunities for improving payment technical optimization;— Actively test routing and conduct monetization A/B tests.Working with Risks and Taxes:— Analyze and enhance key risk metrics for the business, such as VAMP rate (VISA), Fraud rate (Mastercard), Dispute rate & Claim rate (PayPal);— Conduct A/B tests to optimize tax burdens.Effective Scaling of Payment Infrastructure:— Support and develop relationships with current banking partners;— Implement new technical and commercial opportunities to enhance quality and reduce the cost of payment services.What We Value:— 2+ years of experience in Payments, Billing, analytics, audit (Big4), corporate finance, or investment management;— An analytical mindset and proficiency in Excel/Google Sheets (building complex models, working with large datasets). Experience with SQL, Tableau, or Power BI is a plus;— Understanding of payment processing processes (MIDs, PSP, chargebacks, routing, and cascading payment logic);— Experience in managing business processes, ability to identify growth points, and more.