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Onsite IT Support Analyst in Chicago

maxanaChicago, Illinois, United States
On-site Contract $25/hr - $30/hr

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Experience Level

Experience

Qualifications

Prior experience in onsite IT or desktop support within an enterprise or professional office environment is essential. A strong understanding of Windows and macOS troubleshooting, familiarity with Microsoft 365, and experience with ticketing systems like ServiceNow or Jira are required. Excellent communication skills, dependability, and the ability to work independently in an onsite environment are crucial. Experience in supporting in-office hardware deployments, endpoint management, or managing escalations is highly preferred.

About the job

maxana is looking for a reliable and customer-oriented IT Support Analyst to deliver onsite technical assistance within a professional office setting in Chicago. This role is hands-on and user-facing, emphasizing daily desktop and IT support, troubleshooting, and collaboration with remote and escalation teams.

This position is ideal for a seasoned L2-L3 level IT support expert who enjoys working onsite, communicating effectively with end users, and adhering to established IT protocols and Service Level Agreements (SLAs).

Key Responsibilities

The IT Support Analyst will offer consistent, high-quality onsite support to internal users. Duties include diagnosing and resolving hardware, software, and connectivity issues; providing assistance with laptops, desktops, peripherals, and docking stations; and helping with account access and endpoint-related requests.

The role involves working with Microsoft 365, addressing user account issues, and resolving common workstation and application challenges. The analyst will record incidents and requests in a ticketing system, follow prescribed escalation procedures, and maintain open communication with users and remote support teams.

Maintaining a professional onsite presence is essential, responding to walk-up and scheduled support requests, and ensuring a positive support experience for end users.

Work Environment

This is a fully onsite role in Chicago during regular business hours.

About maxana

maxana is a rapidly growing company known for its innovative technology solutions and a collaborative work environment. Join us to work alongside some of the brightest minds in the industry.

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