companyHousecall Pro logo

Onboarding Specialist

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Entry Level

Qualifications

To thrive in this role, you should possess a strong background in customer service and onboarding processes, excellent communication skills, and a passion for helping others succeed. A proactive attitude and problem-solving capabilities are essential to navigate challenges effectively. Previous experience in a similar role is a plus.

About the job

About Housecall Pro

Housecall Pro builds solutions that help service professionals run and grow their businesses. Every day, the team works to make a real difference for the home service professionals who keep America’s households running. The company’s focus is on supporting the Pro community, helping them streamline operations and reclaim time for what matters most.

While headquartered in Denver, Colorado, Housecall Pro’s team spans the globe, including colleagues in Brazil, Poland, the Philippines, Mexico, and more. The company values a culture where employees and customers thrive together, no matter where they are. Leadership supports both customer success and the professional growth of every team member.

Benefits

  • Paid holidays and flexible time off
  • A culture that encourages innovation and values ideas from all levels

Role Overview

The Onboarding Specialist plays a key role in welcoming service professionals (Pros) to the Housecall Pro platform. This position coordinates and leads the onboarding process, ensuring Pros have a smooth start and receive attentive customer support throughout their transition.

Serving as the main contact after enrollment, the Onboarding Specialist guides Pros through their first steps with the platform, helping them build confidence and quickly see the value of Housecall Pro. The role involves addressing questions, resolving concerns, and handling challenges with empathy and problem-solving skills. An ownership mindset is important, as the Onboarding Specialist extends the positive experience from sales into onboarding, reinforcing Pros’ decisions to join Housecall Pro.

What You Will Do

  • Manage relationships with new Pros during onboarding, covering account activation, transition, product adoption, and value delivery
  • Serve as the main resource for Pros during their early experience, ensuring a smooth handoff from sales to onboarding
  • Reinforce the value of Housecall Pro and help Pros feel confident in their choice

Location

This role is based in Mexico.

About Housecall Pro

At Housecall Pro, we are dedicated to creating innovative solutions that empower home service professionals. Our diverse team spans multiple countries, and we pride ourselves on fostering a collaborative culture that drives success for our customers and employees alike.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.