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Onboarding Customer Success Specialist

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications: A proactive approach to problem-solving, excellent communication skills, and a passion for delivering exceptional customer service.

About the job

Doctoralia Mexico helps millions of patients connect with healthcare specialists through digital tools designed to improve clinical practice. As a major SaaS platform in Mexico and a recognized name in digital healthcare, the company works to make healthcare more efficient and focused on patient needs.

Role overview

The Onboarding Customer Success Specialist plays a key role in welcoming healthcare professionals to the Doctoralia platform. This position guides new users through their initial steps, builds trust, and helps them feel confident using Doctoralia’s digital solutions. The aim is to prepare each specialist for ongoing success and support the broader move toward digital healthcare.

Main responsibilities

  • Oversee the entire onboarding process for new clients, making sure they integrate smoothly and gain early confidence with the platform.
  • Train and support healthcare professionals in using Doctoralia’s digital tools, tailoring sessions to each specialist’s needs.
  • Identify areas for improvement during onboarding and recommend practical changes to enhance the user experience.
  • Monitor each client’s progress in the early stages, anticipating and resolving issues before they become obstacles.
  • Collaborate with Product and Support teams to share user feedback and help refine Doctoralia’s solutions.

Requirements

  • 1 to 2 years of experience in Customer Success or Account Management, managing a portfolio of 100-150 clients.
  • Comfortable working in startup, marketing, or advertising environments.
  • Ability to read and analyze data to improve campaign outcomes.

Location

This role is based in Mexico City.

About Doctoralia Mexico

At Doctoralia, we strive to humanize the health experience by leveraging technology, making healthcare more accessible and efficient for everyone.

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