About the job
The Harvard University Ombuds Office, located in Cambridge and Boston, offers confidential and impartial dispute resolution services to faculty, staff, students, trainees, and appointees. Our office serves as a supportive space for individuals to express their concerns, define their objectives, and explore various options for resolution, ranging from informal discussions to formal complaints.
As an Ombuds II, you will play a vital role in facilitating open communication and conflict resolution. Responsibilities include:
- Dispute Resolution Consultation: Support visitors in identifying their concerns and potential resolutions; clarify university policies; conduct informal fact-finding and conflict coaching; mediate disputes; and collaborate with faculty and managers on complaint resolution strategies.
- Community Outreach and Education: Educate Harvard community members about the Ombuds Office; conduct existing and new training sessions on negotiation and conflict resolution.
- Policy Analysis: Serve as a resource for policy formulation; maintain visitor statistics for reporting purposes.
- Professionalism and Integrity: Uphold the Ombuds Office's confidentiality, impartiality, and professionalism while fostering a safe environment for all visitors.

