Qualifications
Basic Qualifications:Bachelor's degree required. At least 10 years of experience in ombudsing, mediation, or non-legal conflict resolution. Basic mediation training or completion of IOA’s Foundations of Organizational Ombuds course is required. Experience in designing and conducting conflict management training. Proven staff supervision and office management experience. Additional Qualifications:Advanced degree in a related field is preferred. Experience in an academic or healthcare environment is highly desirable. Priority will be given to candidates with extensive ombudsing experience. Exceptional communication and interpersonal skills are essential.
About the job
The Harvard University Ombuds Office, located in Cambridge and Boston, offers confidential and impartial dispute resolution services to faculty, staff, students, trainees, and appointees. Our office serves as a supportive space for individuals to express their concerns, define their objectives, and explore various options for resolution, ranging from informal discussions to formal complaints.
As an Ombuds II, you will play a vital role in facilitating open communication and conflict resolution. Responsibilities include:
- Dispute Resolution Consultation: Support visitors in identifying their concerns and potential resolutions; clarify university policies; conduct informal fact-finding and conflict coaching; mediate disputes; and collaborate with faculty and managers on complaint resolution strategies.
- Community Outreach and Education: Educate Harvard community members about the Ombuds Office; conduct existing and new training sessions on negotiation and conflict resolution.
- Policy Analysis: Serve as a resource for policy formulation; maintain visitor statistics for reporting purposes.
- Professionalism and Integrity: Uphold the Ombuds Office's confidentiality, impartiality, and professionalism while fostering a safe environment for all visitors.
About Harvard University
Joining Harvard University means becoming part of a vibrant community dedicated to advancing a world-changing mission. We foster innovation, collaboration, diversity, and a welcoming environment where everyone can thrive. At Harvard Medical School, our mission is to nurture a diverse community committed to alleviating suffering and improving health through excellence in education, research, and leadership. Here, you will be at the forefront of biomedical discovery, working with esteemed faculty and a community passionate about enhancing human health. This role is not just a job; it's an opportunity to influence the future of medicine.