About the job
As an Office Specialist at Cook's Pest Control, Inc., you will play a vital role in ensuring the smooth operation of our office while delivering exceptional customer service. Your responsibilities will encompass a variety of office and clerical tasks, spanning from general receptionist duties to essential HR and Accounting functions.
Customer Service Responsibilities
- Handle incoming customer calls and direct them to the appropriate department.
- Conduct initial new customer intake, entering essential customer information and forwarding details to the relevant sales team member.
- Address customer inquiries related to accounts and billing.
- Reach out to customers regarding invalid payments and funding sources.
Accounting Responsibilities
- Process customer payments and ensure daily bank deposits are completed.
- Manage vendor invoices, submitting payments via credit card or routing requests to the Corporate Office as appropriate.
- Keep track of overdue accounts and contact customers for collections, forwarding accounts to a collections agency when necessary.
- Execute account write-offs and terminations of customer accounts as required.
- Collaborate with the District Manager to complete tasks outlined in the Daily Accounting Checklist.
- Review and adjust payroll as needed.
- Maintain petty cash records.
Human Resources Responsibilities
- Oversee the entire hiring and onboarding process for new employees, including background checks, scheduling physicals and drug screens, entering employee information into HRIS, and finalizing new hire paperwork.
- Assist both new and existing employees with general HR and Benefits inquiries.
- Process monthly employee changes, including pay rate and status modifications.
- Facilitate the termination process for departing employees.
- Manage Workers’ Compensation and Auto Insurance claims.
Office Management Responsibilities
- Complete monthly orders for warehouse and office supplies.
- Order business cards as needed.
