Office Manager

People Operations ManagerJoin a cutting-edge company that is revolutionizing voice technology!About Vapi:We are pioneering the transition to voice as the primary interface for human interaction.Our platform is the most flexible solution for implementing voice agents.In just two years, we have expanded our community to over 600,000 developers, adding over 2,000 daily.Experience Vapi today!Why We Need You:We are establishing core systems for performance management, compensation, and career progression.Our senior People team is currently bogged down with operational tasks instead of focusing on strategic initiatives.This role will delineate the responsibilities of system design from execution.As the People Operations Manager, you will be the driving force behind our People function, ensuring that all programs are executed smoothly and that our employees enjoy a consistently high-quality experience.Your Responsibilities:First 30 Days:Familiarize yourself with our People systems, including Lattice, Sequoia One, payroll, and benefits workflows.Take charge of onboarding and offboarding processes.Assist in managing the ongoing performance cycle logistics and communications.Establish baseline reporting for headcount, turnover, and key People metrics.Next 60 Days:Assume full responsibility for the execution of performance cycles, including administering Lattice.Create a uniform onboarding and offboarding experience across all teams.Conduct an audit of People systems, ensuring data integrity and efficient workflows.Identify areas for process improvement and begin implementing enhancements.After 90 Days:Develop reporting dashboards for performance, promotions, and attrition metrics.Drive automation and scalability initiatives across our People systems.Act as a reliable and responsive first point of contact for all People-related inquiries.

About Vapi:At Vapi, we are revolutionizing the way humans interact with technology by making voice the primary interface.Our platform is the most adaptable solution for deploying voice agents.In just two years, we've grown our community to over 600,000 developers, adding more than 2,000 new members daily.Explore Vapi's capabilities now!Why We’re Hiring:We’re seeking a Technical Writer who can take charge of product information and ensure its accuracy.Given our rapid pace of development, we need someone who can keep documentation up-to-date, treating any discrepancies as critical issues.Our support team relies on accurate documentation to assist customers, and our AI functionalities depend on this information as well. Misinformation leads to delays and frustration.We deal with complex concepts that require clarity. A well-informed developer can create exceptional solutions, while confusion can lead to churn.This position reports directly to the VP of Product, highlighting the importance of documentation in our overall product experience.While AI can generate content, it lacks the ability to verify its accuracy. Your expertise will be essential to ensure that all materials are reliable.What You'll Do:First 30 Days:Gain hands-on experience with the Vapi platform. Create and break components to understand functionality.Review all existing documentation critically to assess its quality.Identify the top three questions developers frequently ask and provide comprehensive answers.Collaborate with the support team to uncover common pain points.Draft and publish your first documentation piece, gather feedback, and refine it accordingly.Next 60 Days:Take ownership of the developer-facing documentation lifecycle: API references, quickstart guides, tutorials, knowledge bases, FAQs, and more.

About Vapi:At Vapi, we are pioneering the transition to voice as the primary interface for human interaction.Our platform offers unmatched configurability for deploying voice agents, making us a leader in the industry.In just two years, our community has expanded to over 600,000 developers, adding 2,000 new members daily.Engage with Vapi today!Position Overview:As we enhance our market strategy, we seek a dynamic Director of Sales to lead our Account Executive team, ensuring systematic execution and accountability.Your expertise in forecasting, outbound strategy, and sales execution will be vital for our next phase of annual recurring revenue (ARR) growth.This role will significantly influence the sales culture, operational rhythm, and performance benchmarks for Vapi’s revenue team.Key Responsibilities:First 30 Days:Gain an in-depth understanding of our pipeline health, forecasting methods, ideal customer profile (ICP) segmentation, and current deal velocity.Establish rapport with Mid-Market, Enterprise, and Strategic Account Executives through effective deal coaching.Evaluate the existing forecasting process to identify areas for improvement in accuracy, scrutiny, and responsibility.Collaborate with Sales Development, Solutions Engineering, Marketing, and Revenue Operations to optimize pipeline coverage and opportunity advancement.Next 60 Days:Initiate a robust weekly forecasting process with clear evaluation criteria and commitment standards.Conduct structured deal reviews and pipeline evaluations to enhance win rates and shorten sales cycles.Instill a disciplined outbound approach within the AE team to ensure a steady flow of self-sourced leads.Begin refining the adoption of sales methodologies (e.g., MEDDPICC, SPICED) to ensure consistency across all deals.Final 90 Days:Provide consistent and reliable forecast reports to the Head of Sales, highlighting potential risks and growth opportunities.Enhance pipeline integrity and stage conversion rates through diligent oversight.

Vapi builds a platform for deploying voice agents, aiming to make voice technology a primary way people interact. In less than two years, the company’s developer community has reached 400,000, with thousands more joining each day. Learn more about Vapi. Role overview Vapi is expanding its Engineering and Product teams and plans to double headcount from 50 to over 100 employees. The Senior Technical Recruiter will play a key role in this growth, working directly with founders and engineering leaders to shape recruiting strategy, organizational design, and hiring priorities. This position is hands-on and proactive, focused on building and executing recruiting processes rather than simply managing open requisitions. What you will do First 30 days: Focus on sourcing top talent for Engineering and Product roles. Integrate into Vapi’s hiring processes and build relationships with engineering stakeholders. Assess the current talent pipeline, sourcing channels, and interview outcomes. Next 60 days: Lead full-cycle recruiting for prioritized technical roles. Develop a healthy pipeline through sourcing, outreach, referrals, and networking. Partner with the Lead Technical Recruiter and hiring managers to improve job descriptions, interview steps, and evaluation criteria. Begin contributing to strategies for closing candidates and improving their experience. By 90 days: Consistently close high-quality engineering and product hires. Use data from Ashby to refine the hiring funnel and recommend ways to boost speed and quality of hiring.

About Vapi:At Vapi, we are pioneering a transition to voice as the primary interface for human interaction.Our platform stands out as the most adaptable solution for deploying voice agents.In just two years, our community has grown to over 600,000 developers, with an addition of over 2,000 daily.Experience Vapi now!Role Overview:We are searching for a Senior Technical Writer who excels in managing product information, not just writing technical documents.Our rapid development cycles mean documentation can quickly become outdated—treating documentation drift as a critical issue is essential.Our support team relies on accurate documentation to assist customers. When documents are flawed, it slows down support, frustrates users, and requires engineers to clarify what should be documented.We handle intricate concepts, and the clarity of our documentation can directly impact developer satisfaction and retention.This position reports to the VP of Product, emphasizing the importance of documentation in our product experience.While we utilize AI for documentation, it cannot validate content. We require a human expert to ensure accuracy and relevance.Key Responsibilities:First 30 Days:Become proficient with the Vapi platform by creating and testing features.Review and critically evaluate existing documentation.Identify the top three questions developers frequently ask and provide comprehensive answers.Collaborate with the support team to understand common pitfalls.Draft and publish your first technical document, gather feedback, and refine it.Next 60 Days:Take full ownership of developer-facing documentation: API references, quickstarts, guides, tutorials, knowledge base, and FAQs.

About Vapi:At Vapi, we are pioneering a transformation towards voice being the primary interface for human interaction.Our platform is recognized as the most adaptable solution for deploying voice agents.In just two years, we have expanded to over 600,000 developers, welcoming more than 2,000 new members daily.Experience Vapi yourself!Why We Are Expanding Our Team:The demand for Vapi's solution is skyrocketing, and we are keen to engage with more enterprise prospects.We are looking for skilled SDRs to connect with product and engineering leaders who are leveraging voice technology.Your Responsibilities:First 30 Days: Familiarize yourself with Vapi’s platform and understand enterprise voice applications.First 60 Days: Execute targeted outbound campaigns and identify high-intent prospects for our enterprise Account Executives.First 90 Days: Take charge of pipeline generation across key industry verticals, facilitating discovery meetings and driving early product adoption.Your Profile:You have experience from Series B to F companies.Bonus points if you have founded your own startup.Why Choose Vapi:Generational Impact: Help build the human interface for all businesses.Culture of Ownership: 70% of our team comprises former founders.Supportive Team: Our founders, Jordan and Nikhil, hail from Canada and foster a kind atmosphere.Backed by Tier-1 Investors: We are proud to be supported by Y Combinator, KP Seed, and Bessemer Venture Partners.What We Offer:Equity Stake: Competitive salary with substantial equity ownership.Comprehensive Health Benefits: Including medical, dental, and vision insurance.Team Bonding: We value connections and organize quarterly off-site events.Flexible Time Off: Take the time you need to recharge.Additional Perks: Catered meals, transportation reimbursements, gym memberships, and a $10,000 annual learning and development budget.

Join Vapi as our Head of Revenue Operations!At Vapi, we're leading the charge in revolutionizing how humanity interacts with technology through voice. Our cutting-edge platform is the most adaptable solution for deploying voice agents, and our community of developers has soared to over 600,000 within just two years, with 2,000 new developers joining us daily.Why We Need You:As we expand, we are seeking a strategic partner to our VP of Sales and the go-to-market leadership team. This pivotal role will be responsible for constructing the systems, data infrastructure, and operational rhythms necessary to support Vapi’s revenue generation across sales, marketing, and delivery sectors. You will build upon our early RevOps foundation to create a robust operational framework that enables our next phase of growth.Your Responsibilities:First 30 Days:Conduct an audit of our current revenue tech stack, including Salesforce architecture, reporting, and data flows.Map the entire revenue funnel from marketing to delivery.Identify key areas for improvement in forecasting, pipeline visibility, and reporting.Establish strong working relationships with leaders across Sales, Marketing, and Delivery.Next 60 Days:Redesign the forecasting process and implement enhanced pipeline inspection frameworks.Establish tracking systems for SDR activities, dashboards, and accountability.Begin restructuring Salesforce workflows to support MEDIC methodology and enhance deal inspection.Deliver an insights deck highlighting crucial trends, risks, and opportunities in the revenue funnel.After 90 Days:Launch a new RevOps operating cadence including forecast calls, pipeline reviews, and leadership reporting.Develop onboarding and enablement frameworks for new go-to-market hires.

airapps seeks a People Operations Specialist to join the team in San Francisco. This role centers on enhancing HR processes, supporting recruitment, and contributing to an inclusive workplace culture. Collaboration with teams across the company is a key part of building a positive employee experience. Key responsibilities Streamline and improve HR workflows and procedures Assist with hiring and onboarding activities Contribute to maintaining and strengthening company culture Support initiatives that foster an inclusive and welcoming environment Location This position is based in San Francisco.

Join Us in Revolutionizing HealthcareAt Assort Health, our mission is to ensure exceptional healthcare is accessible anytime, anywhere, for everyone. We are dedicated to making healthcare feel effortless and interconnected — providing swift answers, clear communication, and seamless access to care. Our innovative platform is designed to redefine the connection between patients and providers, powered by cutting-edge AI technology tailored to meet diverse provider needs.As the leading patient experience platform, Assort Health utilizes specialty-specific agentic AI to streamline interactions with EHR/PMS systems, drastically reducing wait times and inefficiencies that hinder patient care. Since our launch in 2023, we have successfully managed over 115 million patient interactions, reducing average hold times from 11 minutes to just 1 minute. Our platform proudly serves thousands of providers with a remarkable 98% resolution rate and 99% scheduling accuracy, achieving an average patient satisfaction rating of 4.5 out of 5 across 52,000 reviews. With 20x revenue growth projected for 2025, we are rapidly scaling and expanding our impact across the healthcare sector.About the RoleWe are seeking a dynamic People Operations Manager to pioneer and expand our HR function from the ground up. This role is pivotal and hands-on, partnering closely with leadership to shape our people strategy, culture, and employee experience.You will oversee the entire employee lifecycle—from recruitment and onboarding to engagement, performance management, and compliance—establishing the foundational elements necessary for our next growth phase.Your ResponsibilitiesPeople Operations & ProcessesEstablish and manage comprehensive HR systems, policies, and documentation.Maintain accurate employee records and ensure data integrity.Design scalable processes: identify bottlenecks, eliminate manual tasks, and enhance process resiliency to support growth.Conduct proactive audits to monitor data integrity and correct any discrepancies.Performance & DevelopmentFacilitate performance review cycles and goal-setting initiatives.Collaborate with managers on providing feedback, development opportunities, and performance improvement strategies.

Why Join Ivo?At Ivo, we recognize that contract negotiation can be a challenging and time-consuming process, reminiscent of the days when fax machines ruled the office.With the advent of large language models, we now have the capability to transform contract negotiation into a streamlined, efficient operation. Our product boasts an impressive 85%+ head-to-head trial win rate and has gained the trust of some of the most prominent organizations worldwide.Position Overview:We are excited to announce our search for our inaugural Head of People. As we embark on an ambitious growth path towards 2026 and beyond, our people remain our most valuable asset. We seek exceptional talent to join our ranks and foster our current team of high-caliber, humble, and high-performing individuals who contribute to making Ivo a remarkable workplace.This pivotal role will be the first dedicated leader in people operations at Ivo, responsible for all aspects of our people and culture strategy. This includes sourcing, hiring, onboarding, and facilitating employee growth and satisfaction. The Head of People will help define our organizational identity and attract, hire, and nurture the talent that will shape our future.What This Role Is Not: We are not looking for someone who adheres strictly to conventional methods in team building and people operations. We want an innovative thinker who challenges the status quo, exhibits curiosity, and approaches team scaling and support with a fresh perspective. If this resonates with you, we would love to connect!

Corgi is a full-stack insurance carrier based in San Francisco, focused on building efficient insurance products for startups. By underwriting and issuing policies directly, Corgi removes intermediaries, allowing for customized coverage and streamlined processes. The company has raised over $108 million and is scaling up to transform the insurance experience for growing businesses. Role overview This is Corgi's first dedicated People leadership position. The Head of People will own every aspect of talent acquisition and retention, from recruiting to people operations, company culture, and compensation. The role calls for someone who enjoys building systems from scratch, thrives in a high-growth setting, and brings a proactive, hands-on approach to both strategic and operational challenges. What you will do Lead full-cycle recruiting across all departments, including sourcing and closing candidates. Create and refine hiring playbooks tailored to specific roles and teams. Set up and manage core people operations such as HRIS, payroll, onboarding, and compliance. Develop frameworks for compensation, leveling, and performance evaluation as the company grows. Shape company culture by building effective systems and standards. Work closely with leadership on headcount planning and organizational design. Requirements At least 3 years of experience building a people function from the ground up in a high-growth startup. Strong sourcing skills, including creative approaches to finding candidates beyond LinkedIn. Hands-on experience with modern recruiting tools and ATS platforms (Corgi uses Ashby). Ability to balance operational detail with strategic thinking about organizational health. Self-motivated and resourceful, able to create frameworks while navigating ambiguity. Preferred qualifications Experience hiring enterprise or technical talent. Background in technology or SaaS sales. Familiarity with insurance or financial services industries. Why join Corgi? Play a key role in shaping a new kind of insurance company from the ground up.

Step into the Future of Commerce with Whatnot!Whatnot stands as the premier livestream shopping platform across North America and Europe, dedicated to helping enthusiasts buy, sell, and discover their favorite items. From trading cards to fashion, electronics to live plants, our diverse sellers are crafting genuine businesses across an array of categories. We’re pioneering live commerce on an unprecedented scale in the West, charting a course that has never been navigated before. The talent here is actively shaping the evolution of a groundbreaking industry.As a dynamic remote co-located team, we are inspired by our core values and are anchored in hubs throughout the US, UK, Ireland, Poland, Germany, and Australia. We prioritize agility, maintain close connections with our users, and focus on impactful work.Recognized as one of the fastest-growing marketplaces, Whatnot has also been honored as the #1 Best Startup Employer in America according to Forbes. Stay updated on Whatnot’s latest developments through our news and engineering blogs as we empower individuals to transform their passions into flourishing businesses and unite people through commerce. Your Role and ResponsibilitiesEnhance Onboarding Operations. Oversee the entire onboarding process including welcome communications, I-9 verification, swag distribution, and IT setup. Continuously refine the process as our team expands.Facilitate In-Person Orientation. Work alongside Talent Programs to design and implement engaging onboarding experiences at our San Francisco hub.Drive Cross-Functional People Ops Initiatives. Collaborate with Finance, Total Rewards, IT, Legal, Recruiting, and People Business Partners to strategize and execute key People Ops projects.Ensure Data Integrity. Manage Workday transactions related to job changes, departures, and compensation updates, maintaining accurate and audit-ready records.Develop Scalable Processes. Identify and address gaps in onboarding, offboarding, and core People Operations functions.

About Vapi Vapi develops voice technology that powers human interaction through customizable voice agents. The platform supports tailored voice solutions for a range of user needs. Over the past two years, Vapi’s community has grown to more than 700,000 developers, with over 2,000 new members joining daily. Experience Vapi in action! Role Overview Title: Sr. Accountant / Accounting Manager (Individual Contributor) Location: San Francisco, CA (Hybrid) Vapi is bringing accounting operations in-house and seeks an experienced accounting professional to lead this transition. This is the first in-house accounting hire, responsible for establishing and refining processes as the company grows. Why This Role Be the first in-house accounting hire, moving operations from an external firm to Vapi’s own team. Shape and improve accounting processes from the ground up. Play a key part in daily operations and help define the company’s financial systems. What You Will Do First 30 Days: Take full responsibility for the accounts payable (AP) process, from receiving invoices and coding to routing for approval and making payments. Review and verify invoices to ensure accuracy and compliance with company policies. Manage payment runs (ACH, wire, check) to ensure cash disbursements are timely and accurate. Perform three-way matching for transactions involving purchase orders. Code transactions correctly and sync expenses accurately in the ERP system. Next 60 Days: Support month-end close by preparing AP accruals, reconciling the AP subledger with the general ledger, and clearing outstanding items.

Join Airwallex as a Manager of People OperationsAt Airwallex, we are redefining the global financial landscape with our unified payments and financial platform designed for businesses. Our innovative technology and infrastructure empower over 200,000 companies worldwide—including notable names like Brex, Rippling, Navan, Qantas, and SHEIN—to seamlessly manage their business accounts, payments, spend management, treasury, and embedded finance solutions on a global scale.Founded in Melbourne, we pride ourselves on our diverse team of over 2,000 talented and innovative professionals across 26 global offices. With a valuation of $8 billion and support from top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, we are at the forefront of building the future of global payments and finance. If you are eager to engage in transformative work, we invite you to join our journey.What We ValueWe seek dynamic builders with an entrepreneurial spirit who aspire to make a significant impact, engage in accelerated learning, and take true ownership of their work. You bring extensive experience, critical thinking, and a passion for our mission and operating principles. You act with speed and sound judgment, approach challenges with curiosity, and make decisions based on first principles, striking a balance between efficiency and thoroughness.As a humble and collaborative team player, you will transform innovative ideas into tangible products, ensuring tasks are completed from start to finish. Leveraging AI will be essential in working more efficiently and solving problems more rapidly. Here, you will tackle complex, high-stakes challenges alongside exceptional colleagues while advancing your career as we shape the future of global banking. If this resonates with you, let’s create what’s next together.About Our TeamThe People & Talent team at Airwallex is committed to attracting and nurturing the most ambitious and intelligent individuals to help propel our company forward. We are a spirited and dynamic global team focused on fostering a positive and inclusive work culture that encourages growth and innovation. Through strategic initiatives and a comprehensive understanding of our organizational needs, we cultivate a collaborative and engaging environment that supports Airwallex's ongoing success.Key ResponsibilitiesIn this role, you will lead and expand the People Operations function across the Americas, creating systems and processes that deliver a seamless employee experience from onboarding to offboarding.

About SalientAt Salient, we are at the forefront of revolutionizing financial operations through cutting-edge AI technology. Our mission is to automate complex workflows in loan servicing, making them simpler and more efficient.Supported by industry leaders a16z and Y Combinator, we have successfully raised $65 million in Series A funding.Within just two years, we've achieved an 8-figure ARR, serving over 20% of the auto lending industry while processing millions of transactions daily.We have fully integrated our solutions with major financial institutions, moving beyond mere proof-of-concepts.Our growth trajectory includes expansion into new financial services segments.We embrace an in-person office culture at our San Francisco headquarters.We are deeply integrated with our clients, managing the entire stack and rapidly advancing the adoption of modern AI in regulated sectors where accuracy and reliability are paramount.Why We Are HiringAs we aim to double our team from 50 to over 100 employees in the next year, we are seeking a dedicated Head of People to elevate our HR function. While we have foundational elements in place (like Rippling and benefits), we need a visionary leader to establish strategic HR infrastructure, cultivate our culture, and collaborate with leadership on talent decisions.The RoleAs our inaugural people leader, you will transition our HR function from foundational to strategic. You will oversee all aspects of performance management, compensation frameworks, employee relations, and cultural initiatives. Reporting directly to the CEO, you will work closely with leadership on all people-related decisions.Your ResponsibilitiesDevelop and lead our comprehensive people strategy, including performance management, compensation, employee development, and cultural enhancement.Collaborate with leadership on organizational design, workforce planning, and talent acquisition strategies.Enhance our HR infrastructure by refining policies, ensuring compliance, and optimizing benefits programs.Create and implement performance management frameworks encompassing goal-setting, reviews, promotion cycles, and career development.Lead the compensation strategy by maintaining equitable pay structures, managing equity grants, and conducting market analysis.Drive engagement and cultural initiatives, including team-building events, defining company values, and implementing DEI programs.Manage employee relations by coaching managers on handling difficult conversations, resolving conflicts, and addressing sensitive situations.Establish manager enablement programs to foster leadership development.

VSCO is a photography platform designed for creators at every stage, offering editing tools, portfolio features, workflow solutions, and a supportive community. The company’s mission centers on connecting creative ambitions with the confidence, resources, and network needed for growth. Collaboration and shared values guide both the culture and hiring approach. Learn more about the team and culture on the VSCO Careers Page. Role overview The Senior People Operations Partner role is a hybrid position based in San Francisco, CA, requiring at least two days per week in the office. Reporting to the Senior Manager of People, this role leads key people programs from strategy through execution. The position partners closely with General and Administrative teams and acts as a cross-functional resource to drive operational excellence and deliver a seamless employee experience. What you will do Oversee onboarding and offboarding programs from backend process design to employee-facing experiences, including providing quarterly insights to leadership. Apply Generative AI tools (such as ChatGPT, Claude, and current HR technologies) to automate repetitive tasks, improve documentation, and help scale people programs. Manage and enhance HRIS system administration: configure systems, maintain data integrity, generate reports, support users, and serve as the main contact for system questions and escalations. Own vendor relationships, including those with payroll service providers. Who thrives in this role People who balance strategic vision with hands-on execution. Those who enjoy using data and managing programs from start to finish. Individuals who bring proven playbooks from past roles but are comfortable building new solutions from the ground up. Professionals eager to adopt Generative AI tools to streamline workflows, reduce manual work, and focus on higher-impact projects.

About UsAt Sierra, we are revolutionizing the way businesses engage with their customers through innovative AI solutions. Our headquarters is situated in the vibrant city of San Francisco, with additional offices expanding across Atlanta, New York, London, France, Singapore, and Japan.Our culture is built on a strong set of core values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These principles guide our actions and shape our community, ensuring a supportive and dynamic workplace.Our founders, Bret Taylor and Clay Bavor, bring a wealth of experience from their previous roles, including leadership positions at Salesforce, Facebook, and Google, setting a vision for excellence at Sierra.Your RoleComprehensive Employee Lifecycle Management: Oversee the entire employee lifecycle from pre-boarding to offboarding, ensuring a streamlined and engaging employee experience through initiatives like Sierra 101 & 102.Process Optimization: Innovate and enhance People processes, contributing to the creation of our People playbook while continuously refining operations to align with Sierra's growth trajectory.Performance Enhancement: Design and implement performance management frameworks that foster talent development and effective evaluations.Employee Engagement Initiatives: Spearhead initiatives aimed at enhancing employee engagement, including surveys, knowledge repositories, and learning & development programs.HR Systems Management: Oversee HR systems (currently utilizing Rippling with plans for transition) and develop operational dashboards to monitor key People metrics, while planning for future system enhancements.Regulatory Compliance: Ensure that all HR policies and practices adhere to federal, state, and local regulations, maintaining accurate employee records and documentation.

About Vapi:At Vapi, we are pioneering the transition to voice as the primary interface for human interaction with technology.Our platform stands out as the most customizable solution for deploying intelligent voice agents.In just two years, we have attracted over 600,000 developers, welcoming more than 2,000 new members daily.Experience Vapi's capabilities firsthand!Role Overview:As our enterprise clients implement more sophisticated voice AI solutions, we are seeking a Senior Technical Advisor to provide the expert architectural guidance necessary for successful deployments.This position is critical for driving expansion revenue and ensuring high-quality deployments, ultimately leading to enhanced customer satisfaction and success.Responsibilities:First 30 Days:Gain an in-depth understanding of Vapi’s platform architecture, APIs, and common enterprise application scenarios.Observe customer architecture meetings and analyze current deployment strategies.Collaborate with Deployment Strategists and FDEs to familiarize yourself with existing scoping workflows and documentation practices.Start participating in architecture reviews for ongoing enterprise projects.Next 60 Days:Lead technical scoping for new use cases, including the development of new agents, workflows, and integrations.Create clear architectural diagrams and scoping documents to assist FDE teams in execution.Conduct comprehensive architecture reviews to identify optimization possibilities and scalability challenges.Work closely with SEs during complex sales processes to assess feasibility and facilitate seamless post-sale transitions.After 90 Days:Take full ownership of solution design for high-value enterprise clients.Drive expansion revenue by uncovering architectural opportunities that align with commercial objectives.Develop and share reusable architectural reference designs for future projects.

Join Sprig as a People Operations ManagerSprig is revolutionizing experience research by developing an AI-native alternative to traditional survey tools like Qualtrics, Medallia, and SurveyMonkey. We envision a future where experience research is not just faster, but also smarter and seamlessly integrated into product development processes.Our mission is to simplify deep customer understanding, making it a continuous and effortless endeavor. With Sprig, product teams can move from guessing to knowing. We're pioneering a landscape where AI reveals insights, streamlines workflows, and empowers teams to deliver outstanding customer experiences in real-time.Join industry leaders such as Notion, Figma, Coinbase, and TripAdvisor who rely on Sprig to maintain a close connection with their customers. As we rapidly approach $100M ARR, we are excited about launching new AI-driven features and extending our reach across the globe's most innovative companies.If you're passionate about ambitious ideas, fast-paced growth, and the chance to redefine an entire sector, we would love to connect with you.Role OverviewSprig is on the lookout for a People Operations Manager to play a pivotal role in establishing and scaling the people infrastructure of our rapidly growing organization. This position is central to how we recruit, nurture, and develop our team as we advance to the next phase of our journey.In this role, you will function as a comprehensive HR generalist, overseeing the entire employee lifecycle from recruitment and onboarding to employee support, performance management, and various people initiatives. Your efforts will ensure that our people systems, policies, and daily operations run efficiently and consistently as we expand.This role is perfect for individuals with foundational experience in HR or People Operations who are ready to take on greater responsibilities. You should be adept at balancing operational tasks with employee-centric duties and enjoy crafting structured, clear, and positive employee experiences.You will collaborate closely with leadership, recruitment teams, and managers throughout the organization to ensure that Sprig continues to attract exceptional talent, provide robust support, and maintain strong, considerate people practices.This is an in-office position requiring five days per week in our vibrant downtown San Francisco office, conveniently located just steps from Montgomery BART/MUNI.