About the job
The Office Assistant for the Pulmonary Specialists team at Luminis Health in Annapolis, MD supports the daily operations of an ambulatory office. This position handles patient registration, appointment scheduling, and checkout using a computerized practice management system. The Office Assistant manages patient records, maintains workflow, and delivers attentive customer service both in person and over the phone. Close collaboration with physicians and staff helps ensure a positive experience for patients.
Main responsibilities
- Greet and register patients, entering accurate information into the practice management system.
- Communicate with insurance companies and healthcare facilities to obtain referrals and verify insurance coverage.
- Scan and abstract documents as needed.
- Request patient records from hospitals and other providers when required.
- Answer and screen incoming calls, schedule appointments, take messages, and route calls appropriately.
- Assist with daily business operations to support smooth office functioning.
Requirements
- High school diploma or GED required. Completion of an accredited training program is preferred.
- At least one year of clerical or billing experience in a medical office is preferred.
- Strong customer service background is highly preferred.
Licenses and certifications
- Certification in Medical Interpretation is required if serving as a bilingual or multilingual interpreter.
Working conditions
This role involves minimal exposure to blood-borne pathogens. Physical demands and the work environment are typical for an ambulatory office setting. Luminis Health provides reasonable accommodations in accordance with the Americans with Disabilities Act to support individuals with disabilities in performing essential job functions.
