About the job
Your Impactful Mission: As a Network Operations Manager, you will…
Lead with a clear vision and operational excellence.
- Manage, mentor, and elevate two specialized teams: Network Operations & Network Automation.
- Establish strategic direction and a long-term roadmap for network operations that align with product priorities and business objectives.
- Promote a culture of trust and high performance, grounded in operational excellence, accountability, and continuous improvement.
Ensure resilient, secure, and high-availability network operations.
- Oversee daily operations of globally distributed network environments that support mission-critical services.
- Manage queue health, prioritize tasks, and handle escalation pathways throughout the complete lifecycle of network incidents.
- Lead the response to major incidents, coordinating triage, decision-making, and cross-team collaboration in line with Playtech’s Critical Incident Management framework.
- Ensure infrastructure is always audit-ready, secure, patched, monitored, and properly documented.
Design, innovate, and modernize the network architecture.
- Direct the design and implementation of robust, secure, and fault-tolerant global network solutions.
- Enforce network security standards including firewalls, segmentation, access control, and encryption.
- Implement and optimize monitoring & alerting frameworks to enhance visibility and minimize MTTR.
Facilitate scaling through automation, IaC, and NetDevOps methodologies.
- Drive forward-thinking Network Automation, Infrastructure-as-Code, and API-driven operations.
- Develop consistent change management processes that leverage automation to reduce operational toil and risk.
- Collaborate with Platform, Security, and Infra Engineering teams to create standardized deployments, templates, and CI/CD-style network change pipelines.
Influence and collaborate across the organization.
- Engage closely with senior leaders.
- Manage vendor relationships, operational budgets, and technology procurement strategies.
- Effectively communicate complex network issues to both technical and non-technical stakeholders.

