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Network Engineer

Honest NetworksNew York, New Jersey, Connecticut, Pennsylvania
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements Technical Skills Proficient understanding of IP protocols (TCP/UDP), dynamic routing, OSPF/BGP. Strong knowledge of fiber optic networking, including SFP modules and SM fiber cabling. Comfortable navigating command line environments with Cisco/Juniper; experience with Mikrotik is a plus. Solid grasp of the OSI model. Familiarity with network monitoring software is preferred. Understanding of wireless broadband radio and fiber networks. Personal Attributes Maintain a calm demeanor while managing time-sensitive, high-pressure situations with empathy and patience. Ability to effectively identify and resolve service-impacting network issues under pressure. Exhibit friendly, professional communication skills, as customer interaction is a key part of the role. Highly organized and adaptable; each team member at our small company may need to take on multiple responsibilities.

About the job

About Honest Networks

At Honest Networks, we are committed to providing high-speed, affordable internet service to empower communities, enabling education, creativity, and enjoyment. As a fast-growing, venture-backed internet service provider based in Manhattan, we pride ourselves on delivering gigabit internet at transparent prices, complemented by outstanding customer support. We believe our success stems from our dedicated team members who exhibit integrity, a strong work ethic, and a zeal for continuous learning. If you thrive in a dynamic, mission-oriented environment, we invite you to apply and become a part of our team. Discover more at www.honest.net.

 

About the Role

We are seeking a skilled Network Engineer to join our expanding team. This full-time position requires availability from 8 AM to 4 PM, Tuesday through Saturday.

Primary Responsibilities

  • Swiftly addressing incoming technical support inquiries and challenges.
  • Engaging directly with current and potential customers via phone, text, web chat, and email.
  • Conducting advanced troubleshooting of Wi-Fi and other WAN/LAN networking concerns.
  • Providing direct assistance to the lead engineer.
  • This position is not remote and requires presence in New Jersey, New York, Connecticut, or Philadelphia.

About Honest Networks

Honest Networks is a leading internet service provider focused on enhancing community connectivity through high-quality, affordable internet solutions. With a commitment to transparency and exceptional service, we are transforming how communities engage with technology.

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