company

MORROW Experience Executive

MORROW HealthSingapore, Singapore, Singapore
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Entry Level

Qualifications

To be successful in this role, candidates should possess strong communication and interpersonal skills, a passion for health and wellness, and a commitment to providing exceptional customer service. Previous experience in a customer-facing role, ideally within the health and wellness industry, will be an advantage. Candidates should also demonstrate problem-solving abilities and the capacity to build rapport with diverse clientele.

About the job

At MORROW Health, Singapore’s premier integrated fitness and recovery hub, we are dedicated to empowering individuals to cultivate healthier, more resilient lives through intentional daily habits. Our approach is rooted in lifestyle medicine, combining physical activity, nutrition, restorative sleep, stress management, substance avoidance, and social connectivity through structured programs and purpose-built environments that facilitate sustainable lifestyle changes. By leveraging evidence-informed practices and data from wearables and lifestyle inputs, we assist members in recognizing patterns, fostering consistency, and maintaining accountability—transforming insights into actionable steps that support long-term vitality, strength, and clarity without the need for medical diagnosis or treatment.

Role Overview

As a MORROW Experience Executive, you will serve as the first point of contact for our members and guests, playing a crucial role in shaping their experience with us. Your responsibilities will include managing daily inquiries, delivering outstanding service recovery, and ensuring that every interaction embodies our brand values of care, wellness, and excellence. This position transcends traditional customer service; you will act as a brand ambassador, guiding members through our extensive service offerings, promptly addressing feedback, and crafting meaningful experiences that promote loyalty and retention.

Key Responsibilities

  • Address customer feedback, complaints, compliments, and inquiries with professionalism and empathy.
  • Provide accurate information on all service offerings (wellness, recovery, nutrition, and lifestyle facilities) to members and guests.
  • Oversee merchandise inventory: monitor stock levels, ensure timely replenishment, and maintain visual merchandising standards to uphold our brand experience.
  • Facilitate daily operations at the membership desk, including staffing, queue management, and appointment scheduling.
  • Document, escalate, and follow up on service issues in accordance with SOPs, ensuring timely resolution and service recovery.
  • Stay informed about promotions, membership packages, and new service offerings.
  • Gather and communicate member feedback to the Manager for continuous improvement initiatives.
  • Assist in organizing member engagement activities, workshops, or events.
  • Ensure data accuracy while updating member records in the CRM system.
  • Maintain confidentiality, service consistency, and compliance with organizational standards.

About MORROW Health

MORROW Health is Singapore’s largest integrated fitness and recovery destination, focused on helping individuals achieve healthier lifestyles through structured programs and supportive environments, emphasizing proactive wellness and community connection.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.