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Mobile Merchandiser/Vending Operative Relief - London

Selecta GroupLondon, England, United Kingdom
On-site Full-time

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Experience Level

Experience

Qualifications

Ideal candidates will possess strong communication and interpersonal skills, a proactive approach to problem-solving, and a commitment to delivering outstanding customer service. Previous experience in a similar role is advantageous but not mandatory. Candidates must be physically fit and able to manage the demands of a mobile role.

About the job

About Selecta

Selecta Group stands as Europe's premier provider of unattended self-serve coffee and convenience food solutions. With a commitment to excellence, we are currently seeking a Mobile Merchandiser/Vending Operative Relief to join our dynamic team. This role is pivotal in ensuring our customers receive top-notch service through well-stocked and hygienically maintained vending machines, facilitating optimal sales across our operational base. As a mobile operative, you will visit various client sites daily to restock and clean our coffee and vending machines, serving as a friendly point of contact for clients during your visits.

About Selecta

Operating in 16 countries across Europe, Selecta serves an impressive 12 million people daily. In the UK, we provide a trusted national service, catering to approximately 3,500 businesses by delivering delightful beverages and snacks to diverse settings, including workplaces, schools, universities, and hospitals.

Key Responsibilities:

  • Ensure all vending machines are stocked and cleaned to the highest standards in accordance with Company guidelines.
  • Conduct stock and cash controls across the machine base and company vans.
  • Address minor machine faults (e.g., cup jams) and report major faults to the Service Desk.
  • Document accidents, unfit foods, and customer complaints promptly to your Area Manager or Service Desk.
  • Provide training for new starters and team members needing upskilling to maintain a high-quality service for customers.
  • Maintain exceptional levels of customer care, consistently demonstrating courtesy and professionalism.
  • Conduct regular audits and quality checks on Retail Merchandisers’ machines as directed by your Area Retail Manager, sharing necessary follow-up actions.
  • Report machines failing to meet Automatic Vending Association hygiene standards to your Area Manager.
  • Travel to various sites using a company van or public transport as required.
  • This role involves physical activity, requiring you to be on your feet and capable of handling heavy lifting.

Requirements:

  • Ability to train new starters effectively.
  • Proficient in conducting audits and quality checks.
  • Adherence to all Health & Safety regulations.
  • Flexibility and responsiveness to changes in the work environment.
  • Exemplary customer care skills and a presentable appearance.

Benefits:

  • 25 days of holiday plus bank holidays.
  • Life assurance equivalent to 2x annual salary.
  • Various working patterns available across 5 out of 7 days.
  • Competitive salary rates.

About Selecta Group

Selecta Group is the leading provider of self-service coffee and convenience food in Europe, dedicated to delivering innovative vending solutions and exceptional coffee services. Our reach spans across 16 countries, impacting millions with our quality offerings.

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