Middleware Engineer with Production Support

About the Role Anthropic is looking for a Product Support Manager to oversee customer support efforts and help deliver a smooth experience for users. This position is based in San Francisco, New York City, or Seattle. What You Will Do Lead and manage the support team Develop strategies to improve support operations Implement practices that raise customer satisfaction Focus on solving problems efficiently Promote clear and effective communication within the team and with users Continuously refine support processes for better outcomes Location San Francisco, CA | New York City, NY | Seattle, WA

Join HoneyBook, the premier AI-driven business management platform tailored for service-oriented entrepreneurs. Our innovative tools are designed to empower independent professionals, helping them to attract clients, streamline project bookings, and manage payments with unparalleled efficiency. By integrating AI into every aspect of our platform, we enable entrepreneurs to concentrate on their passions while scaling their businesses with confidence. Since our inception in 2013, we have facilitated over 25 million client interactions and processed more than $12 billion in transactions, driving accelerated growth for independent businesses.At HoneyBook, we cultivate a vibrant culture grounded in five core values: collaboration, feedback, ownership, growth mindset, and inclusivity. We acknowledge that valuable experience can come in various forms, both on and off your resume. If you thrive in a dynamic, intellectually stimulating environment and possess relevant experience, we warmly invite you to apply.As a Product Support Manager, reporting directly to our Director of Member Experience, you will lead a dedicated team of Support Specialists and oversee our Business Process Outsourcing (BPO) partners. We seek a customer support leader with a strong growth mindset and high emotional intelligence to ensure we continue to provide exceptional service to our members.

Join Anrok as a Tax Operations Manager specializing in product and technical support. In this dynamic role, you will be at the forefront of our tax operations, ensuring that our products meet compliance standards while providing exceptional technical support to our clients. You will collaborate closely with cross-functional teams to enhance our systems and processes, driving innovation and efficiency in our tax operations.

About the Role freed is looking for a Product Support Specialist in San Francisco. This role focuses on helping customers get the most from our products. Daily work involves answering questions, resolving issues, and guiding users through features and product use. What You Will Do Assist customers with troubleshooting and technical questions Respond to feature inquiries and provide clear guidance on product use Work with users to resolve issues and improve their experience Location This position is based in San Francisco.

Accordion is seeking a Senior Production Support Engineer to help maintain and improve the reliability of production systems. This position is based in one of several major cities, including Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, or San Francisco. Role overview This role focuses on keeping production environments stable and high-performing. The Senior Production Support Engineer will handle complex technical issues, deliver solutions, and monitor system health to prevent disruptions. What you will do Troubleshoot and resolve technical problems affecting live systems Work with cross-functional teams to address incidents and drive improvements Optimize system performance and reliability through careful analysis and proactive measures Provide ongoing maintenance and support for production applications Collaboration and impact This position works closely with teams across Accordion to ensure clients receive dependable service. A proactive mindset and strong technical skills are key to continuously refining support processes and delivering consistent results.

Join Anthropic as a Product Support Specialist and play a pivotal role in ensuring the safe delivery of AI to users worldwide. In this dynamic position, you'll engage directly with users, addressing their needs and concerns while investigating and tracking issues to enhance their experience. You'll also identify knowledge gaps within our team and provide exceptional support to strategic clients, showcasing your commitment to customer satisfaction and effective communication.

Role Overview Clay Labs is looking for a Product Support Specialist in San Francisco to help customers get the most from our products. This role serves as the first point of contact for users who need assistance. The work centers on resolving technical issues, sharing product knowledge, and working with other teams to refine our services. What You Will Do Troubleshoot technical problems reported by customers Guide users through product features and usage Collaborate with teams across the company to address feedback and support improvements

Join Stripe’s Bridge team as a Product Support Specialist, where you will play a crucial role in enhancing customer satisfaction and ensuring seamless operations for our clients. You will be the first point of contact for our users, providing timely assistance and resolving issues to elevate the overall user experience. Your expertise will help clients navigate our product suite effectively, ensuring they harness the full potential of our payment solutions.

Join Our Team at ClayAt Clay, we are dedicated to transforming innovative growth ideas into tangible success for organizations.We believe that growth is a creative journey, not just a set of rules. Discovering and connecting with your ideal customers requires originality and ongoing refinement. As artificial intelligence accelerates execution and makes strategies easily replicable, creativity remains the only sustainable competitive edge. Our unique data, insights, and AI-driven research are empowering thousands of clients — including industry leaders like Anthropic, Notion, Google, and Ramp — to effectively penetrate the market.In 2025, we achieved over $100 million in revenue and successfully raised a $100 million Series C at a valuation of $5 billion, supported by top-tier investors such as Sequoia, CapitalG, and First Round. We also executed our second employee tender offer and launched a community equity round for our customers, agency partners, and community members.Here are some key aspects of our culture:Our community boasts over 11,000 clients, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30,000 members on Slack.Our work culture is vibrant and diverse, with team members engaged in various pursuits such as DJing, activism, writing, clowning, marathon running, skydiving, psychedelic therapy, social work, and more.All employees have the opportunity to work alongside world-class coaches specializing in creativity, management, and other fields at no cost.Our guiding principles — including negative maintenance and non-attached action — shape our operational approach. Learn more about them here.Discover more about us in the New York Times.

Transforming Hospital OperationsIn today's healthcare landscape, many hospitals still rely on outdated methods — utilizing paper, spreadsheets, and guesswork to manage crucial operations like staffing, labor planning, and capacity. This inefficiency results in a staggering waste of thousands of hours and millions of dollars each year.At Vitalize, we are revolutionizing this process with our intelligent, automated staffing operations platform. Our solution empowers clinical leaders with real-time decision support, streamlining workflows, minimizing unnecessary labor costs, and maximizing patient capacity.As we continue to build the future of hospital workforce operations, we are rapidly gaining traction against traditional HR/ERP systems. With our platform already implemented in over 20 hospitals, nearing eight-figure revenue, and significant funding from top-tier investors, we have tripled our revenue in just the past three months and are poised for rapid scaling.Your RoleIn this pivotal role, you will ensure that our hospital partners can efficiently run their most essential workflows on the Vitalize platform. Your responsibilities extend beyond simple ticket responses; you will gain a deep understanding of our complex, data-driven staffing operations and proactively ensure that our users have access to accurate staffing information that directly impacts patient care.Customer Support Ownership: You will lead the customer support experience, addressing inquiries related to product features, data integrations, workflow configurations, and technical troubleshooting through various channels including email, SMS, video calls, and in-person visits when necessary.Data-Driven Workflow Unblocking: Hospital staffing operations hinge on precise, real-time data. When issues arise — such as integration failures, data synchronization problems, or calculation discrepancies — you will investigate to uncover root causes, collaborate with engineering to resolve them, and ensure that our customers can resume their operations smoothly.Direct Customer Engagement: Regular interactions with nurses, staffing coordinators, and hospital executives will be essential for understanding their workflows, troubleshooting issues, and gathering feedback. Your willingness to visit hospitals as needed will provide vital context for problem-solving.Product Influence: By analyzing customer feedback, you will identify trends and insights that shape product decisions and roadmap priorities. You will also contribute to creating knowledge base content, drafting troubleshooting guides, and developing scalable support processes as we grow.Collaboration with Engineering: Close collaboration with product and engineering teams will be crucial. You will help replicate bugs, document technical issues, and ensure that solutions are implemented swiftly. Your technical expertise will enable you to effectively bridge the gap between customer challenges and engineering solutions.

Welcome to Adyen Adyen is at the forefront of financial technology, delivering a unified platform for payments, data, and financial products to esteemed clients like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses with the tools they need to thrive in a competitive landscape. We cultivate a dynamic environment that fosters personal and professional growth, providing our team members with the support and culture necessary to take charge of their careers. Our motivated team tackles complex technical challenges and collaborates to create innovative, ethical solutions that drive business success. Role Overview: Product Support Engineer As a Product Support Engineer, you will play a pivotal role in assisting Adyen's merchants by providing expert technical troubleshooting. Joining our global support organization, you will ensure our customers can operate seamlessly 24/7. Your contributions will directly influence merchants' payment capabilities and their business growth. You will collaborate with both technical and commercial teams and deepen your understanding of payments, ultimately adding value for our external customers and internal teams.

Join Pylon Labs and help shape the future of B2B Post Sales.Leading customer support and success teams from notable companies like Hightouch, Merge, and Sardine trust Pylon to enhance their operations.We are developing a comprehensive support platform, driven by conversational data and infused with intelligence, empowering our clients to manage their operations in real-time. Supported by industry giants such as Y Combinator, General Catalyst, and a16z, we proudly serve over 1000 B2B companies.As we expand our product offerings, including support platforms, AI tools, and account management solutions, we recognize the necessity for focused product management. Therefore, we are eager to welcome our inaugural Product Manager to our in-person team.Your RoleServe as the first Product Manager at Pylon.Take ownership of a product area rather than a single product, contributing to our compound startup environment.Immerse yourself in understanding a specific customer persona and prioritize their needs.Drive significant business outcomes, focusing on metrics such as ARR and enterprise customer acquisition.Collaborate across Product Development, Engineering, and Design teams to launch products while engaging with Product Marketing and Account Executives to align on strategic marketing and sales approaches.Engage with customers daily to gather insights and feedback.Ideally possess B2B experience, particularly in transitioning products from concept to launch.Note: This is not a project management role; we seek a proactive product thinker.Ability to articulate and advocate for your viewpoints in discussions, driving towards conclusions through constructive debate.QualificationsMust be located in or willing to relocate to San Francisco and enthusiastic about working in-person.Highly organized, diligent, and capable of working at a fast pace.A minimum of a few years of relevant experience in product management or related fields.

Shape the Future of E-Commerce with Whatnot!At Whatnot, we are proud to be the leading live shopping platform across North America and Europe, where you can buy, sell, and explore the things that resonate with you. We are revolutionizing the e-commerce landscape by merging community, shopping, and entertainment into a unique experience tailored just for you. As a remote co-located team, our work is driven by innovation and rooted in our core values. With operational hubs in the US, UK, Germany, Ireland, and Poland, we are crafting the future of online marketplaces together.Our live auctions cater to a diverse audience, featuring a wide spectrum of products ranging from fashion and beauty to electronics, collectibles like trading cards, comic books, and even live plants.And this is just the beginning! As one of the fastest-growing marketplaces, we are on the lookout for innovative and ambitious problem solvers across all areas. Stay updated with the latest Whatnot developments on our news and engineering blogs, and join us in empowering individuals to transform their passions into thriving businesses while connecting communities through commerce. Role OverviewWe are seeking insightful and seasoned Product Managers to steer the strategy, vision, and execution of essential initiatives across our marketplace. Your responsibilities will span from enhancing selling formats and inventory management systems to developing advertising and promotional tools, ultimately scaling our core platform.We are looking for PMs who thrive on collaboration, working closely with engineers, designers, and operators to tackle significant challenges for our users and community.Ideal candidates will possess a strong product intuition, a passion for development, and a commitment to crafting simple yet impactful experiences that enhance Whatnot daily. Responsibilities include:Lead the product roadmap and strategy for a designated area, balancing immediate and long-term objectives.Collaborate cross-functionally with engineering, design, data science, and operations teams to bring innovative features and systems to fruition.Convert complex challenges into clear requirements and deliver high-quality user experiences.Develop product metrics and experimentation frameworks to measure performance and user impact effectively.

ABOUT BASETENBaseten is at the forefront of artificial intelligence, providing mission-critical inference solutions for leading AI innovators such as Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. With a unique combination of cutting-edge AI research, adaptable infrastructure, and streamlined developer tools, we empower companies to seamlessly deploy advanced models in production. Having recently secured our $300M Series E funding from prominent investors like BOND, IVP, Spark Capital, Greylock, and Conviction, we are experiencing rapid growth. Join us in building the platform that engineers trust to deliver AI products effectively.THE ROLEAs a Core Product Manager at Baseten, you will play a pivotal role in shaping the core developer experience on our platform, which is vital for how users construct, deploy, and manage their AI applications. You will be responsible for steering the roadmap for user-facing APIs, SDKs, UI workflows, and integration surfaces, transforming complex machine learning infrastructure into a fluid and intuitive product. Your contributions will significantly influence daily interactions with Baseten, ensuring the platform is not only powerful but also a pleasure to use.EXAMPLE INITIATIVESChains for multi-component workflowsAsynchronous inferenceModel APIs for frontier modelsModel training built for production inferenceRESPONSIBILITIESLead the roadmap for Baseten’s core product offerings, including APIs, UI, and developer workflowsCollaborate closely with design and engineering teams to create elegant and user-friendly developer experiencesEngage with customers to gain deep insights into their challenges and define solutions that streamline AI deploymentSpearhead new product launches while enhancing onboarding, observability, and management processesContinuously gather and analyze user feedback to iterate on product features and improve overall user satisfaction

As a Senior Product Manager for Contractor Products at Gusto, you will play a pivotal role in shaping and executing our product strategy. You will be responsible for leading cross-functional teams to develop innovative solutions that meet the needs of our contractor clients. Your expertise will guide product development from conception through launch, ensuring alignment with business objectives and customer expectations.

Role overview The Product Support Analyst at Benchling works as part of the customer success team in San Francisco. The main goal is to help users get the most out of Benchling’s products, making sure they have a positive and productive experience with the platform. What you will do Answer user questions and address technical problems as they arise Assist with onboarding new customers to the Benchling platform Gather user feedback and communicate it to the product team This position helps ensure customers receive timely support and guidance, contributing to a smooth and supported journey as they use Benchling’s tools.

Join Pylon Labs and Shape the Future of B2B Post-Sales Support!At Pylon, we are revolutionizing the B2B post-sales landscape with our innovative all-in-one support platform. Our solution harnesses the power of conversational data and advanced intelligence, enabling our clients to streamline operations in real-time.Backed by prominent investors such as a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the Enterprise Tech 30 List.About the RoleThis is a unique opportunity to establish and enhance the support function at a pioneering customer support company!You will not only utilize our support product daily but will also play a crucial role in providing feedback, suggesting roadmap enhancements, and improving processes.Your ResponsibilitiesAddress customer inquiries regarding our product across various topics.Create and update knowledge base articles, including troubleshooting guides and feature descriptions.Actively engage with Pylon's suite of support tools, providing valuable feedback to influence our product roadmap.Collaborate with product and engineering teams to resolve bugs and troubleshoot issues.Contribute to the development of a scalable support process.Experiment with new processes, features, and leverage AI technologies.QualificationsMust be located in (or willing to relocate to) San Francisco and eager to work in-person.Comfortable engaging with customers via chat and video calls.A passion for exploring and experimenting with our product.1-8 years of relevant experience.A technical background and enthusiasm for technology is a significant advantage.Our Benefits Comprehensive medical, dental, and vision insurance for employees 401(k) retirement plan Commuter benefits Generous parental leave 14 company holidays and more!

Join our innovative team at lambda as an External Product Manager. In this pivotal role, you will spearhead the development and execution of product strategies that align with our business goals. Collaborate closely with cross-functional teams to identify market opportunities and enhance customer experiences.

Headway is hiring a Staff Product Manager to help define and deliver products that matter. This role is central to shaping product strategy and guiding teams toward solutions that address real user needs. Role overview The Staff Product Manager leads cross-functional teams through every stage of product development, from initial concept to launch. Expect to work closely with stakeholders to clarify the product vision and set the roadmap for upcoming features and improvements. Key responsibilities Define and refine product strategy in collaboration with leadership and stakeholders Guide teams as they develop, test, and launch new products or features Ensure solutions align with user needs and company goals Location This position is based in New York, NY; San Francisco, CA; or Seattle, WA.