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Mid-Market Customer Success Manager

HandshakeSan Francisco, CA
On-site Full-time

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Experience Level

Experience

Qualifications

To excel in this role, candidates should possess:A proven track record in customer success or account management, particularly with mid-market clients. Strong communication and interpersonal skills, with the ability to build rapport quickly. Analytical skills to assess customer needs and propose effective solutions. Experience in SaaS or technology-driven environments is preferred. A Bachelor’s degree in Business, Marketing, or a related field.

About the job

Handshake seeks a Mid-Market Customer Success Manager in San Francisco, CA. This position centers on supporting mid-market clients and ensuring they gain value from Handshake’s platform. Building relationships and understanding each client’s objectives are essential parts of the role.

Key Responsibilities

  • Guide clients through onboarding and help them become comfortable with the Handshake platform.
  • Maintain ongoing communication to stay aware of client needs and priorities.
  • Share strategic recommendations and best practices to encourage client success.
  • Address challenges and work to ensure clients consistently benefit from the partnership.

Requirements

  • Experience working with mid-market customers or in a customer success position.
  • Strong skills in relationship-building and communication.
  • Ability to solve problems and think strategically about client needs.
  • Interest in supporting clients’ goals using Handshake’s services.

About Handshake

Handshake is a leading technology company dedicated to revolutionizing the way businesses connect and succeed. Our innovative solutions empower organizations to streamline operations and enhance customer engagement. We believe in creating a collaborative and inclusive culture that fosters growth and innovation.

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