About the job
About Assembled
At Assembled, we believe great customer support is a symbiotic relationship between human agents and AI. Our innovative platform is the only one that seamlessly integrates both elements at scale. Trusted by leading companies such as Canva, Etsy, and Robinhood, Assembled empowers organizations to synchronize their entire support operations—combining in-house agents, BPOs, and AI—into a single, coherent system. With AI Agents that manage cases end-to-end, AI Copilot for agent support, and AI-driven workforce management that optimizes both human and AI contributions, we enable teams to provide faster and superior service while making informed staffing and automation decisions. Supported by $70 million from NEA, Emergence Capital, and Stripe, we are dedicated to creating a platform where AI and human collaboration flourishes.
The Role
Join us at Assembled as a Mid-Market Customer Success Manager, where you will play a pivotal role in helping our expanding customer base derive maximum value from our solutions. You will collaborate with various cross-functional teams to ensure customer satisfaction, retention, and growth opportunities. Your responsibilities will include managing relationships with multiple executive stakeholders, offering best practice consultations, and driving tangible business outcomes. Your deep understanding of customer priorities will be key in helping them leverage Assembled effectively.
In this role, you will influence every aspect of our post-sales customer journey, devise strategies for account expansion, and serve as the Voice of the Customer, prioritizing feedback to shape our future product roadmap. You will oversee customer relationships from the post-implementation phase through renewal, cultivating advocates and champions for Assembled. Your focus will be on ensuring customers achieve full ROI and on nurturing our partnerships. Regular Business Reviews and end-user training sessions will be part of your responsibilities, as well as using insights gained from customer interactions to enhance our product, refine go-to-market strategies, and streamline our operational processes as we scale.
Be part of a high-priority team that enjoys significant exposure to cross-functional leadership and carries a level of responsibility that can greatly accelerate your career.

