Merchant Security Specialist (Bilingual: French & English)

Role Overview Tide is hiring a Bilingual Customer Support Associate to assist French-speaking customers from Bulgaria. This role centers on delivering responsive, thoughtful service and resolving customer questions across multiple channels. What You Will Do Respond to customer inquiries in French through chat, email, or phone Troubleshoot issues and guide customers toward solutions Support customer satisfaction by handling requests promptly and professionally About the Team Join a group focused on clear communication and practical solutions. Every interaction aims to make the customer experience smoother and more reliable.

Mercier Consultancy MD is excited to offer a rewarding opportunity for a French Speaking Customer Service Agent to become an integral part of our dynamic team in Sofia, Bulgaria. In this pivotal role, you will deliver outstanding support to our French-speaking clientele, ensuring they receive unparalleled service and guidance.Key Responsibilities Interact with French-speaking customers through phone, email, and chat, addressing inquiries regarding our products and services. Provide accurate information about our offerings, assist with order management, and present customized solutions to meet customer needs. Handle customer complaints with professionalism, striving for effective resolution and enhanced customer satisfaction. Thoroughly document customer interactions in our CRM system for quality assurance and future reference. Collaborate with team members to enhance the overall customer experience and service delivery. Stay informed about product knowledge, promotions, and company policies to provide informed assistance.

Role Overview Sutherland is looking for a Bilingual Back-office HR Support Representative to join the team in Sofia, Bulgaria. This position focuses on HR operations and requires fluency in both French and English. What You Will Do Manage a range of HR administrative tasks Support employees by responding to HR-related inquiries in French and English Help maintain efficient HR processes

Role Overview Sutherland is hiring a Bilingual Customer Support Specialist for a leading music streaming platform. This fully remote position is based in Sofia, Sofia City Province, Bulgaria. What You Will Do Support music streaming users in both French and English Assist customers with questions about the platform, subscriptions, and technical issues Engage with music fans worldwide, ensuring a positive experience Who We’re Looking For Fluent in French and English Comfortable working remotely Familiar with digital streaming services Enjoys helping others and solving problems

Join Mercier Consultancy MD as a French Customer Support Specialist and immerse yourself in a vibrant work culture in Sofia. This role comes with a fully funded relocation package, providing an excellent opportunity for dynamic French-speaking professionals eager to thrive in a fast-paced environment. You will play a pivotal role in delivering outstanding customer support to our French-speaking clientele, effectively addressing their inquiries and concerns.Key Responsibilities Deliver exceptional customer support to French-speaking clients via phone, email, and chat. Assist customers with inquiries, complaints, and technical challenges, ensuring quick and efficient resolutions. Accurately document and monitor customer interactions and feedback. Collaborate with internal teams to escalate and effectively resolve complex issues. Stay informed about product knowledge, company policies, and industry trends. Engage in continuous training to enhance skills and improve service delivery.

Join our dynamic team as a French Travel Support Advisor! Our client, a leading player in the Business Process Outsourcing (BPO) industry, boasts a workforce of over 3,500 talented individuals. With a strong emphasis on a vibrant company culture and employee well-being, they provide exceptional opportunities for professional growth in an innovative international environment.As a French Travel Support Advisor, you will engage daily with customers, addressing their inquiries and providing precise information. Your positive attitude and supportive nature will contribute significantly to our team's success.

Join Cross Border Talents as a Customer Support Specialist and utilize your Danish language skills in beautiful Sofia, Bulgaria. We are seeking enthusiastic Danish Native Speakers to provide exceptional support as part of a dynamic team.About Our ClientTELUS International Europe is a premier leader in the Business Process Outsourcing (BPO) sector in Bulgaria, employing nearly 50,000 talented individuals across 20 countries. We specialize in delivering innovative contact center solutions, IT outsourcing, and creative customer service support in over 50 languages for clients around the globe.

Role overview Playtech is looking for a Customer Service Associate to join its 24/7 support team in Sofia. The role centers on providing responsive assistance to customers at any time of day or night. Associates handle questions and concerns through several communication channels, making sure customers receive timely and accurate support. What you will do Respond to customer inquiries quickly and with professionalism Communicate with customers through chat, email, and phone Resolve issues and offer clear, helpful information to maintain a positive experience Contribute to Playtech’s reputation for quality service in the gaming sector Location This position is based in Sofia and is part of a team that supports customers around the clock.

Join our dynamic team at Entain as a Risk Associate where your proficiency in the French language will be a crucial asset. In this role, you will be responsible for identifying and mitigating risks to ensure the integrity and operational excellence of our gaming platforms. This is an exciting opportunity to grow your career in a fast-paced environment that values innovation and customer satisfaction.

Join the vibrant team at Mercier Consultancy as a French Speaking Email Support Specialist! In this essential role, you will provide exceptional email support to our French-speaking clients, ensuring their inquiries are addressed with the utmost professionalism and care. Your fluency in French will be invaluable in enhancing our customers' experience.As a key member of our support team, you will handle client emails, troubleshoot issues, and offer guidance on our services. Your ability to communicate effectively will greatly contribute to our clients' satisfaction.Key Responsibilities Respond to client inquiries and support requests via email in French Quickly troubleshoot and resolve client issues to maintain high satisfaction levels Document all client interactions accurately in our CRM system Provide detailed product information and assistance as needed Collaborate with cross-functional teams to escalate and resolve complex issues Collect and analyze client feedback to improve support processes Uphold a positive and professional representation of Mercier Consultancy in all communications

Join Mercier Consultancy as a French-Speaking Customer Service Representative in the vibrant city of Sofia, Bulgaria! We are thrilled to offer a comprehensive relocation package to facilitate your move. Our ideal candidates are passionate about delivering exceptional customer service to our French-speaking clientele.In this role, you will serve as the primary contact for our French-speaking customers, addressing their inquiries, resolving issues, and ensuring an outstanding customer experience. Your contributions will be crucial in fostering customer loyalty and satisfaction.Key ResponsibilitiesProvide outstanding customer service in both French and English via multiple communication channels.Manage customer inquiries, complaints, and feedback efficiently.Accurately record all interactions in our Customer Relationship Management (CRM) system.Work collaboratively with other departments to deliver comprehensive solutions.Analyze customer feedback to drive service improvements.Stay informed about our products and services to offer knowledgeable assistance.Participate in ongoing training to refine your service skills.

Join Mercier Consultancy and embark on an enriching journey as a French-Speaking Customer Service Representative for our esteemed Client's Real Estate Platform based in Greece. This pivotal position requires you to deliver exceptional assistance to our French-speaking clientele, guiding them through their inquiries and helping them discover their perfect properties.Your proficiency in French is crucial as you support customers in navigating the platform, addressing queries related to listings, legal procedures, and property specifics. By providing superior customer service, you will play a key role in ensuring a smooth and rewarding experience for clients eager to invest in the Greek real estate market.Responsibilities Deliver outstanding customer support in French via phone, email, and chat concerning real estate inquiries. Assist clients in property searches, information requests, and application processes. Professionally resolve customer issues and handle complaints. Accurately document customer interactions in our CRM system. Collaborate with real estate agents and internal teams to ensure prompt and precise information delivery. Collect customer feedback to continuously improve our service and platform offerings. Remain updated on real estate market trends and developments in Greece.

Join Yotpo, a trailblazer in fostering trust and loyalty in the eCommerce sector. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual visitors into dedicated customers and advocates. With robust integrations across the eCommerce landscape and the endorsement of over 30,000 global brands, Yotpo crafts seamless omnichannel experiences that boost conversion rates, fortify customer relationships, and propel sustainable growth.As a Customer Success Manager at Yotpo, your mission will be to forge strong partnerships with our premium clientele, ensuring value and a solid return on investment. You will nurture long-lasting professional relationships by delivering exceptional service and leveraging the full capabilities of the Yotpo platform. Be the catalyst for customer satisfaction, guiding clients through their journey and helping them maximize their experience with our services!

Join Playtech as a Customer Service Associate and become a vital part of our dynamic team in Sofia! In this role, you will be responsible for providing exceptional customer support, assisting clients with inquiries, and ensuring a high level of customer satisfaction. We are looking for enthusiastic individuals who can thrive in a fast-paced environment and are eager to contribute to the success of our company.

Join Mercier Consultancy as a French Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! As the primary support contact for our French-speaking gaming community, you will play a crucial role in delivering top-notch assistance and ensuring an enjoyable gaming experience.Your responsibilities will include addressing player inquiries, troubleshooting game-related issues, and fostering a welcoming environment for our players. We seek dedicated individuals with exceptional communication skills and a passion for enhancing the gaming community.Key ResponsibilitiesDeliver outstanding support to French-speaking players via email, chat, and social media platforms.Troubleshoot and resolve technical issues, gameplay inquiries, and account-related concerns.Accurately document all player interactions and support requests in our customer relationship management system.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather and communicate player feedback to the development team for potential game enhancements.Contribute to creating a positive and engaging community atmosphere through exceptional support.Stay updated on the latest gaming trends and product developments.

Join Mercier Consultancy as we partner with Riot Games to present an exciting opportunity for a French-Speaking Player Support Specialist based in Sofia, Bulgaria. This role offers fully paid relocation, allowing you to immerse yourself in a key position with a globally recognized gaming company dedicated to enhancing player experiences.As a French-Speaking Player Support Specialist, you will offer exceptional assistance to French-speaking players, ensuring their inquiries are addressed swiftly and their gaming experience remains enjoyable. Your enthusiasm for gaming, combined with stellar communication skills, will contribute to a thriving and inclusive gaming community.ResponsibilitiesDeliver prompt and professional support to French-speaking players via email, chat, and social media.Investigate and efficiently resolve account, gameplay, and technical issues.Maintain meticulous records of player interactions and support tickets.Collaborate with cross-functional teams to address complex player issues and enhance overall satisfaction.Gather and relay player feedback to Riot Games' development teams to improve the gaming experience.Foster a welcoming and supportive community through empathetic communication.Keep abreast of the latest game updates, trends, and Riot Games products.This position includes fully paid relocation to Sofia, Bulgaria.

Join Mercier Consultancy as a French-Speaking Customer Service Agent in the vibrant city of Sofia, Bulgaria! We are looking for enthusiastic individuals who are dedicated to delivering exceptional support to our French-speaking clients.In this pivotal role, you will be the primary point of contact for our customers, adeptly handling inquiries, resolving issues, and ensuring a positive overall experience. Your proficiency in French will play a crucial role in facilitating clear communication and building strong relationships with our clients.Key Responsibilities Assist customers in French via phone, email, and chat Provide comprehensive information and support regarding our products and services Meticulously document all customer interactions in our CRM system Work collaboratively with team members to address complex customer inquiries Guide clients in optimizing their experience with our offerings Collect and analyze customer feedback for service improvement Engage in training sessions to stay informed about product offerings and industry best practices

Join our dynamic team at Entain as a Customer Protection Contact Center Analyst where you will play a crucial role in ensuring our customers in Denmark receive the highest level of service and support. Your expertise in both Danish and English will be essential in effectively communicating with our clientele and addressing their needs promptly. In this position, you will be responsible for handling inquiries, resolving issues, and providing exceptional customer experiences. If you are passionate about customer service and looking to make a difference, we want to hear from you!

Atlean World is a leading HR SaaS consultancy dedicated to fostering multicultural environments as the new standard. We focus on multilingual markets, ensuring a seamless and enjoyable recruitment experience for candidates.Your Next Opportunity Awaits!Join us for an exceptional work experience in Sofia as a Logistics & Delivery Advisor, fluent in both French and English.Why This Role Will Propel Your Career:Immerse yourself in the vibrant multicultural landscape of Sofia.Be the face of a globally recognized brand.Accelerate your career growth with fast-track development opportunities.Your Daily Responsibilities Will Include:Comprehensive training in our product/service. Your tasks will encompass:Addressing customer inquiries with expertise.Providing guidance to customers to maximize their use of our products/services.Ensuring high-quality standards in every interaction.