Merchant Security Specialist (Bilingual: French & English)

At SumUp, we are passionate about empowering small businesses globally by simplifying their operations and enabling their success. As a leading FinTech firm, our goal is to establish the first-ever global card acceptance brand, and we are making significant strides as small enterprises across 31 countries trust SumUp for their payment solutions.If you are eager to join a global team that prioritizes business partnership and innovation, then this role could be the perfect fit for you.Become a part of our vibrant and international Customer Support team, focusing on Risk & Fraud. Our diverse team operates across four continents, providing support and expertise to ensure our merchants remain secure and successful.

At SumUp, our mission is to empower small businesses across the globe by simplifying their operations and enabling their success. As a pioneering FinTech company, we are committed to establishing the first global card acceptance brand, and we are already supporting small businesses in over 31 countries worldwide.If you are eager to join a global team dedicated to business partnership and innovation, this could be the ideal opportunity for you.Become a part of our vibrant international Customer Support team, focusing on Risk & Fraud prevention. Our team spans across four continents, working collaboratively to ensure the safety and success of our clients.

Join Our Team: Become a pivotal member of our vibrant and international Customer Support team, specializing in Risk & Fraud.Our diverse team spans across three continents and is comprised of talented individuals from over 60 countries. We embrace challenges and work collaboratively to support small businesses around the world.Your Role:Respond proactively to various transaction-related inquiries from our merchants while strictly adhering to security protocols.Serve as the representative of our internal Risk and Fraud Team by reaching out to merchants and verifying documents based on risk evaluations.Monitor merchant activities to ensure compliance with Anti-Money Laundering (AML) regulations and our internal Terms and Conditions.Utilize your decision-making skills to review customer businesses and adjust payment limits as necessary.Provide support to customers who speak German and English through multiple communication channels, including phone, chat, and email. The position primarily involves making outgoing calls with low phone volume, with most issues being resolved via the most appropriate channel. Inbound calls are primarily escalations from Level 1 support, which is outsourced, meaning 60% of your work will not involve direct customer interaction.

Role Overview Sutherland is looking for a Bilingual Back-office HR Support Representative to join the team in Sofia, Bulgaria. This position focuses on HR operations and requires fluency in both French and English. What You Will Do Manage a range of HR administrative tasks Support employees by responding to HR-related inquiries in French and English Help maintain efficient HR processes

Join Sutherland, a global leader in process transformation, as a Talent Acquisition Specialist fluent in both German and English. In this dynamic role, you will be responsible for attracting and sourcing top talent to meet our growing business needs. Your expertise in recruitment will help us build a diverse and skilled workforce. If you are passionate about connecting people with opportunities and thrive in a fast-paced environment, we want to hear from you!

Role Overview Sutherland is hiring a Bilingual Customer Support Specialist for a leading music streaming platform. This fully remote position is based in Sofia, Sofia City Province, Bulgaria. What You Will Do Support music streaming users in both French and English Assist customers with questions about the platform, subscriptions, and technical issues Engage with music fans worldwide, ensuring a positive experience Who We’re Looking For Fluent in French and English Comfortable working remotely Familiar with digital streaming services Enjoys helping others and solving problems

Role Overview Tide is hiring a Bilingual Customer Support Associate to assist French-speaking customers from Bulgaria. This role centers on delivering responsive, thoughtful service and resolving customer questions across multiple channels. What You Will Do Respond to customer inquiries in French through chat, email, or phone Troubleshoot issues and guide customers toward solutions Support customer satisfaction by handling requests promptly and professionally About the Team Join a group focused on clear communication and practical solutions. Every interaction aims to make the customer experience smoother and more reliable.

Join our dynamic team at Entain as a Customer Protection Contact Center Analyst where you will play a crucial role in ensuring our customers in Denmark receive the highest level of service and support. Your expertise in both Danish and English will be essential in effectively communicating with our clientele and addressing their needs promptly. In this position, you will be responsible for handling inquiries, resolving issues, and providing exceptional customer experiences. If you are passionate about customer service and looking to make a difference, we want to hear from you!

Atlean World is a leading HR SaaS consultancy dedicated to fostering multicultural environments as the new standard. We focus on multilingual markets, ensuring a seamless and enjoyable recruitment experience for candidates.Your Next Opportunity Awaits!Join us for an exceptional work experience in Sofia as a Logistics & Delivery Advisor, fluent in both French and English.Why This Role Will Propel Your Career:Immerse yourself in the vibrant multicultural landscape of Sofia.Be the face of a globally recognized brand.Accelerate your career growth with fast-track development opportunities.Your Daily Responsibilities Will Include:Comprehensive training in our product/service. Your tasks will encompass:Addressing customer inquiries with expertise.Providing guidance to customers to maximize their use of our products/services.Ensuring high-quality standards in every interaction.

Mercier Consultancy MD is excited to offer a rewarding opportunity for a French Speaking Customer Service Agent to become an integral part of our dynamic team in Sofia, Bulgaria. In this pivotal role, you will deliver outstanding support to our French-speaking clientele, ensuring they receive unparalleled service and guidance.Key Responsibilities Interact with French-speaking customers through phone, email, and chat, addressing inquiries regarding our products and services. Provide accurate information about our offerings, assist with order management, and present customized solutions to meet customer needs. Handle customer complaints with professionalism, striving for effective resolution and enhanced customer satisfaction. Thoroughly document customer interactions in our CRM system for quality assurance and future reference. Collaborate with team members to enhance the overall customer experience and service delivery. Stay informed about product knowledge, promotions, and company policies to provide informed assistance.

Join Atlean World, a pioneering HR SaaS consultancy dedicated to fostering multicultural workplaces that reflect the modern world. We excel in multilingual markets, ensuring that candidates enjoy a seamless recruitment experience.Your Next Career Adventure Awaits!Experience a vibrant work culture in Sofia as a Dutch Digital Content Specialist. Why This Role is Perfect for Your Growth:Immerse yourself in Sofia's rich multicultural landscapeRepresent a leading global brand known for its Short-Form Video Platform and Viral Content HubAccelerate your career with unique development opportunities Your Daily Responsibilities:Engage in comprehensive training for an innovative social media platform that empowers users to create and share captivating short videos on trending topics.Become a:Problem-Solving ChampionProduct Insight Detective Requirements for Success:Fluent in Dutch with a B2 proficiency in EnglishTechnologically adept and eager to learn about cutting-edge toolsStrong critical thinking skillsAbility to make swift, informed decisionsEligibility to work in Bulgaria Benefits:Comprehensive Relocation Package:Airport pickupFlight ticketsAccommodation for up to 21 days in a hotel/apartmentMonthly housing allowance of 300 BGN, in addition to salaryTransform this opportunity into your career without limits!

Join our dynamic team as a Bilingual Customer Protection Contact Center Analyst at Entain, where your skills in Dutch and English will be pivotal in providing exceptional service to our customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring their safety and satisfaction.

Are you passionate about travel and hospitality? Join us as a Luxury Hotel Client Advisor where you can leverage your fluency in French and English to assist prestigious clients of a renowned 5-star hotel chain. In this role, you will:Engage with clients from around the globe, understanding their needs and guiding them towards the best offers.Be part of a dynamic team that values communication and customer service excellence.Utilize your love for travel to enhance the customer experience in the luxury hotel sector.

Join Mercier Consultancy MD as a French Customer Support Specialist and immerse yourself in a vibrant work culture in Sofia. This role comes with a fully funded relocation package, providing an excellent opportunity for dynamic French-speaking professionals eager to thrive in a fast-paced environment. You will play a pivotal role in delivering outstanding customer support to our French-speaking clientele, effectively addressing their inquiries and concerns.Key Responsibilities Deliver exceptional customer support to French-speaking clients via phone, email, and chat. Assist customers with inquiries, complaints, and technical challenges, ensuring quick and efficient resolutions. Accurately document and monitor customer interactions and feedback. Collaborate with internal teams to escalate and effectively resolve complex issues. Stay informed about product knowledge, company policies, and industry trends. Engage in continuous training to enhance skills and improve service delivery.

Role Overview Sutherland is hiring a Bilingual Customer Service Specialist to support Spotify users in German and English. Based in Sofia, Bulgaria, this role focuses on helping customers with their questions, troubleshooting issues, and making sure every interaction leaves a positive impression. What You Will Do Respond to customer inquiries in both German and English Resolve account or technical issues for Spotify users Deliver clear, friendly communication across channels Work to maintain a high level of customer satisfaction Who We’re Looking For Fluency in German and English Strong communication and problem-solving skills Interest in music and technology Ability to work from Sofia, Bulgaria

Sutherland is looking for an HR Payroll Specialist based in Sofia, Bulgaria. The position centers on processing payroll accurately and supporting HR functions, with careful attention to local compliance requirements. Key responsibilities Handle payroll for employees, making sure payments are both timely and accurate Ensure all payroll activities follow Bulgarian regulations and internal company policies Assist with HR tasks connected to payroll administration Requirements Fluent in German and English Background in payroll processing and HR procedures

Join our dynamic team at Hitachi Solutions as a Project Analyst, where your bilingual proficiency in German and English will be invaluable. In this entry-level role, you will contribute to various projects within our PMO - Delivery Excellence department. This position offers a fantastic opportunity to kickstart your career, gain hands-on experience in project management, and work alongside industry experts.

Join Mercier Consultancy as a French Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! As the primary support contact for our French-speaking gaming community, you will play a crucial role in delivering top-notch assistance and ensuring an enjoyable gaming experience.Your responsibilities will include addressing player inquiries, troubleshooting game-related issues, and fostering a welcoming environment for our players. We seek dedicated individuals with exceptional communication skills and a passion for enhancing the gaming community.Key ResponsibilitiesDeliver outstanding support to French-speaking players via email, chat, and social media platforms.Troubleshoot and resolve technical issues, gameplay inquiries, and account-related concerns.Accurately document all player interactions and support requests in our customer relationship management system.Collaborate with cross-functional teams to effectively resolve complex player issues.Gather and communicate player feedback to the development team for potential game enhancements.Contribute to creating a positive and engaging community atmosphere through exceptional support.Stay updated on the latest gaming trends and product developments.

Join the vibrant team at Mercier Consultancy as a French Speaking Email Support Specialist! In this essential role, you will provide exceptional email support to our French-speaking clients, ensuring their inquiries are addressed with the utmost professionalism and care. Your fluency in French will be invaluable in enhancing our customers' experience.As a key member of our support team, you will handle client emails, troubleshoot issues, and offer guidance on our services. Your ability to communicate effectively will greatly contribute to our clients' satisfaction.Key Responsibilities Respond to client inquiries and support requests via email in French Quickly troubleshoot and resolve client issues to maintain high satisfaction levels Document all client interactions accurately in our CRM system Provide detailed product information and assistance as needed Collaborate with cross-functional teams to escalate and resolve complex issues Collect and analyze client feedback to improve support processes Uphold a positive and professional representation of Mercier Consultancy in all communications

Join Atlean World, a leading HR SaaS consulting firm dedicated to fostering multicultural environments as a new norm. We excel in multilingual markets, ensuring that candidates have a seamless and enjoyable recruitment experience.Your Career Without Limits Awaits! We are thrilled to offer a wonderful onsite work opportunity in Sofia for the position of Danish Product Solutions Consultant. Why the Role of Product Solutions Consultant Will Elevate Your Career:Immerse yourself in Sofia's vibrant multicultural atmosphere.Represent a prestigious global brand.Benefit from rapid career advancement opportunities. Your Daily Responsibilities Will Include:As a specialist in our product/service, you will:Assist customers with their inquiries.Guide customers for optimal product/service usage.Ensure high-quality standards in every case you handle. Qualifications for Success:Language Proficiency: Fluent in Danish and B2 level in English.Tech Enthusiast: A keen interest in the latest technology trends.Customer Service Experience: Previous experience is a plus.Exceptional Communication Skills.Empathy and Understanding: A strong ability to connect with customers. Benefits of Joining Our Team:Welcome Bonus and Performance Bonus.Comprehensive Relocation Package, including:Airport meeting service.Airfare reimbursement.Accommodation support for up to 21 days in a hotel/apartment.Monthly accommodation allowance of 300 BGN gross in addition to your salary. Come and Make This Your Next Job Without Boundaries!