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Member Experience Manager at Industrious | New York City

IndustriousNew York City
On-site Full-time $65K/yr - $75K/yr

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Experience Level

Manager

Qualifications

Qualifications: We are looking for candidates who possess strong interpersonal skills, exceptional organizational abilities, and a proactive approach to problem-solving. Experience in hospitality or customer service is preferred. A strong business sense and the ability to communicate effectively with diverse stakeholders are essential.

About the job

About the Company:

Industrious is the leading provider of premium workplace-as-a-service solutions, renowned for hosting the highest-rated workplaces in the industry. Our mission is simple: to cultivate exceptional workdays for teams of all sizes and stages, including our own. We believe that great workdays stem from the people you collaborate with and the challenges you tackle together. We seek individuals who are innovative thinkers and thrive in truly collaborative environments. As teammates, we celebrate fresh ideas and every accomplishment. We are passionate about making a significant impact on our members' workplace experiences.

We believe that authentic self-expression is key to great days at work. Embracing diverse backgrounds, perspectives, and ideas is essential to our success in providing outstanding workplace experiences for our members and ourselves. Industrious is dedicated to fostering an inclusive and respectful atmosphere that values individuality and uniqueness. You are appreciated for who YOU are. We recognize our team members as individuals who can achieve remarkable outcomes when we unite as one team.

We take pride in being acknowledged as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the Role:

This is an in-person hospitality role, requiring presence on site five days a week. Candidates must reside within a convenient commuting distance of New York City. Our competitive compensation package includes excellent commuter benefits!

As a Member Experience Manager, you will be the essential problem-solver, motivator, and experience architect for our members. You will be the central connector, known and respected by all. Managing your own location, you will leverage your business acumen to coordinate all details and communications for seamless operations. You possess the confidence to engage with high-level executives, comfortably asking questions when necessary. Your enthusiasm drives you to connect with the broader business community. You will proudly represent Industrious in your local market, actively identifying potential members to ensure they have an exceptional workday. Your natural curiosity fuels your success in our consultative sales approach, allowing you to uncover and address people's needs. You will orchestrate remarkable events and relish the behind-the-scenes efforts required to bring them to life. Your passion for helping others will shine through.

About Industrious

Industrious is a trailblazer in the premium workplace-as-a-service sector, committed to creating exceptional work environments where teams can thrive. We value diversity, collaboration, and innovation, making us a sought-after employer in the industry.

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