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Member Experience Associate - Boston

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:- Strong interpersonal and communication skills, with the ability to engage effectively with diverse teams and individuals.- A proactive approach to problem-solving and a keen eye for detail.- Experience in hospitality or customer service roles is a plus but not mandatory.- Ability to work collaboratively in a fast-paced environment.

About the job

About Us:

At Industrious, we are the leading premium workplace-as-a-service provider, celebrated for our exceptional work environments. Our mission revolves around crafting great days for teams of every size and stage, including our own. We understand that the essence of a fulfilling workday lies in the people you collaborate with and the challenges you tackle together. We seek individuals who thrive on innovative thinking and excel in a truly cooperative atmosphere. As a united team, we champion fresh ideas and celebrate every achievement. We are passionate about making a significant difference in our members' workplace experiences.

We believe that authentic selves foster great days at work. Embracing diversity of perspectives, backgrounds, and ideas is vital to our success in delivering outstanding workplace experiences for our members and for each other. At Industrious, we are dedicated to nurturing an inclusive and respectful environment that values your individuality and uniqueness. You are appreciated for who YOU are. We honor our team members as individuals capable of achieving remarkable outcomes when we collaborate as one.

Recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and featured among Forbes’ Best Startup Employers, we take pride in our accomplishments.

To explore more, visit www.industriousoffice.com/careers.

About the Position:

This is an in-person hospitality role, requiring presence on-site 5 days a week. Candidates must reside within a reasonable commuting distance of Boston, MA. Our compensation package includes attractive commuter benefits!

As a Member Experience Associate at Industrious, you will be pivotal in shaping the member experience, striving to create great days for everyone who enters our office. While no two days may look the same, here’s a glimpse of your responsibilities:

  • You will be the first point of contact as you prepare the office for the day by brewing coffee, laying out breakfast, and restocking shared amenities.

  • Proactively manage inventory and take ownership of ordering supplies for your location.

  • Design and execute captivating events, paying meticulous attention to detail in signage and presentation.

  • Ensure a seamless and memorable first day for new members by integrating them into various systems.

  • Assist members with any IT or WiFi challenges they may encounter.

About Industrious

Industrious is recognized as the largest premium workplace-as-a-service provider, offering top-rated work environments. Our commitment to fostering exceptional workplace experiences drives us to cultivate a culture where every team member can thrive.

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