Qualifications
Minimum Knowledge, Skills, and Abilities:Education: Advanced degree in Life Sciences or a related healthcare field. Experience: 1-2 years of experience in Medical Information and/or the pharmaceutical industry. Preferred Qualifications:Education: Advanced healthcare degree in Life Sciences or equivalent. Experience: 2-5 years in Medical Information or the pharmaceutical industry, with experience in a Contact Center environment. Project management and time management skills are highly desirable. Technology: Proficiency in relevant technology and tools.
About the job
Join Our Team as a Medical Information Client Manager / Team Lead
In the dynamic world of pharmaceutical services, the Medical Information function stands as a crucial interface with customers, ensuring the safe and effective use of our products. This role involves providing timely, scientifically accurate, and evidence-based responses to inquiries from healthcare professionals, patients, caregivers, and payers.
As part of the Medical Information Contact Center (MICC) team, you will facilitate client success through comprehensive oversight of assigned accounts. This includes implementation, ongoing management, regular meetings, and touchpoints to ensure deliverables align with expectations including key performance indicators (KPIs) and service levels.
Your leadership will be vital as you mentor junior staff, support hiring initiatives, and manage direct reports. Furthermore, you'll engage in various projects to bolster the MICC team’s efforts.
This position is office-based, and candidates must possess a valid work permit for the European Union or the UK.
About EVERSANA
At EVERSANA, we take pride in being recognized as a Great Place to Work globally. Our vision is to foster a healthier world through innovative solutions. Our team of over 7,000 professionals is dedicated to providing next-generation commercialization services to the life sciences sector, serving more than 650 clients from cutting-edge biotech startups to established pharmaceutical firms. We strive to deliver impactful solutions that improve patient outcomes and enhance healthcare delivery. Our diverse workforce is our greatest asset, and we believe that a variety of backgrounds and experiences contribute to our mission. Join us to make a difference in the healthcare landscape!