About the job
DEPT® is seeking a Media Operations Lead for a 12-month fixed-term contract, based in London or Manchester (hybrid). This position sits within the Creative & Media delivery team, supporting campaigns for clients such as Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, and EasyJet. The team combines data, technology, creative content, and strategic paid media to address brand challenges and drive digital marketing results.
What You Will Do
- Oversee media delivery for complex client projects, ensuring quality, pacing, and effective resource allocation.
- Lead process improvements and standardization efforts to build consistent, scalable operational practices across UKI media delivery.
- Coordinate closely with Delivery, Media craft leadership, Finance, Commercial, and Resource Management teams to maintain stable and scalable media operations.
- Support onboarding for enterprise-level clients and manage intricate account structures, guiding smooth transitions from setup through execution.
- Serve as a key point of contact between channel teams, new business, delivery, and client-facing stakeholders to strengthen collaboration.
Focus Areas
This leadership role centers on strategic alignment, managing critical situations, and nurturing major client relationships. The emphasis is on elevating the Media function through process improvement and operational consistency, rather than day-to-day team management. The primary focus is on the UKI function, with regular collaboration with EMEA media teams.
About the Team
The Creative & Media delivery group plans, creates, and executes campaigns ranging from social-first content to integrated creative projects, all driven by data and insights. The team values smart operational practices and continuous improvement, working with major brands across diverse industries.

