Marketing Manager - Digital Experience and Customer Experience

Role Overview Trustpilot is looking for a Digital Experience Manager (UX Developer) to lead the design and development of the customer-facing Help Centre and self-service ecosystem. This position sits within the Digital Customer Support team and plays a key part in shaping how customers interact with Trustpilot’s support resources. What You Will Do Own the end-to-end digital support experience for Trustpilot’s Help Centre and self-service tools. Blend front-end development with user experience design to create intuitive, effective support journeys. Implement and optimize solutions using Salesforce Experience Cloud and AI-ready frameworks. Work closely with the Digital Customer Support team to deliver on the "Smart Tools, Trusted Help" vision. Shape how customers find answers and interact with support content in a SaaS environment. Location This role is based in London. About Trustpilot Trustpilot is a profitable, high-growth FTSE-250 company operating the world’s largest independent consumer review platform. The company’s mission is to enhance trust globally by providing a space for honest customer feedback.

Join Unity Advisory as a User Experience (UX) Researcher and play a pivotal role in enhancing our clients' digital experiences. We are looking for an innovative and analytical individual who is passionate about understanding user needs and translating them into actionable insights. You will conduct qualitative and quantitative research, collaborate with cross-functional teams, and apply your findings to improve product design and user satisfaction.

Join Oliver as a Digital Experience Account Director in London, where you will lead the charge in delivering exceptional digital experiences for our clients. You will be the driving force behind innovative solutions, collaborating closely with various teams to exceed client expectations and ensure project success.

Join Ratio Recruitment Ltd as a Mid-Level UX Developer where your creativity and technical skills will play a crucial role in shaping user experiences. You will collaborate closely with cross-functional teams to design interactive and user-friendly applications that delight users. This position offers an opportunity to work in a dynamic environment while contributing to exciting projects.

About ITRSAt ITRS, we empower critical technologies that sustain society. Our mission is to provide automated and comprehensive IT observability solutions that protect essential applications and foster innovation. We stand as the sole monitoring and observability platform tailored for the most rigorous and regulated industries, earning the trust of 90% of Tier 1 capital markets firms.We believe that when our team flourishes, so do our customers. Here, you will discover:A culture that supports you – Recognized as a Great Place to Work for consecutive years, we pride ourselves on our inclusive and nurturing environment.Work that makes a difference – Contribute significantly to thousands of global customers across industries crucial for the world's functionality, including 9 out of 10 leading investment banks.Opportunities for growth – Whether you're embarking on your career or bringing extensive expertise, we are dedicated to your professional development. Just ask our team members who have thrived here for over a decade.With our headquarters in London and teams across the US, Europe, and Asia, ITRS merges the agility of a high-impact tech firm with the reliability of a private equity-backed global partner.Role OverviewAs the Global Marketing Manager for Digital Experience Monitoring (DEM), reporting to the Head of Platform Marketing, you will spearhead demand generation and positioning strategies for ITRS's DEM solutions. Your focus will be on optimizing product-led growth, crafting enterprise-focused messaging, and executing targeted campaigns aimed at customer acquisition and retention within key vertical markets. This position offers a hybrid work schedule from our London headquarters.Key ResponsibilitiesAs the Global Marketing Manager, you will:Create and implement integrated marketing strategies to position DEM as a strategic entry point into the ITRS platform.Develop a robust content strategy that highlights ITRS's unique DEM capabilities against low-cost and platform competitors.Craft vertical-specific messaging for regulated industries, moving beyond generic monitoring narratives.Enhance product-led growth initiatives to improve trial-to-conversion rates.Design and execute PLG strategies including in-app messaging, user onboarding, activation campaigns, and expansion triggers.Lead the go-to-market strategy for enterprise DEM packages, targeting customer acquisition in regulated industries.Analyze user behavior and product usage data to identify conversion opportunities and enhance the self-service experience.Support systematic product launch communications for monthly DEM innovations.Evaluate segment performance and optimize the marketing mix to balance efficiency with brand building.

Business Unit: Experience: Our mission is to craft user-centered experiences that yield significant business outcomes for both public and private sector entities.Team: Insight & UXReporting to: Head of Insight & UXLocation: London / HybridABOUT GAIN:GAIN is a dynamic, creativity-driven organization that fuses data, technology, and innovation. We believe that the most impactful ideas arise from the intersection of creativity and intelligence, where insights ignite imagination and innovation transforms potential into tangible progress.As pioneers in the industry, we are dedicated to developing ambitious strategies that advance individuals, brands, and businesses alike. Our expert teams collaborate to provide the vision and data-driven insights required for organizations to make bold and meaningful decisions.At GAIN, we harness data to enhance creativity and leverage technology to open new avenues. As visionaries, we don't just welcome innovation; we actively engineer it, converting information into actionable results and concepts into groundbreaking advancements.This is where unconventional thinking, cutting-edge technology, and data-informed creativity converge to shape the future. Through our five specialized teams: Creative Studio, Conversion, Customer Science, Experience, and Performance, we work together to drive your growth and deliver measurable outcomes.ROLE OVERVIEW:We are in search of a User Experience Consultant adept in navigating the entire user-centered research and design process, possessing a strong background in Product Design. The ideal candidate will utilize their expertise in UX best practices and methodologies to collaborate closely with both internal and client teams, contributing to the creation and implementation of high-quality, engaging digital products and services that align with client objectives.

About DoctifyDoctify is an innovative global platform developed by healthcare professionals for healthcare professionals. Our mission is to establish the largest and most reliable global network of verified healthcare providers and specialists. We bridge the gap between patients and the right doctors, as well as connect healthcare professionals with their esteemed peers, ensuring that quality care is accessible worldwide. Through authentic patient reviews and endorsements of professional skills, Doctify fosters unparalleled credibility for providers and empowers patients to make informed decisions about their care.Established in 2015 and supported by over $30 million in funding, Doctify operates across six countries, striving to unify the global healthcare community through trusted connections.At Doctify, we embrace innovation and lead a digital transformation in healthcare, enthusiastically pursuing our mission.Role OverviewWe are seeking a dynamic Product Manager with a robust background in social product development and user experience to join our team. In this pivotal role, you will influence the future of healthcare review experiences. Collaborating across functions, you will drive the development and enhancement of Doctify’s products to fulfill user needs while furthering our commitment to trust and transparency in healthcare.This position demands a combination of strategic foresight, technical expertise, and a deep understanding of user needs to create an intuitive, user-centric experience for patients and healthcare providers, particularly focusing on our new social and networking products.Your ResponsibilitiesProduct Strategy & Roadmap: Define and oversee the product roadmap, ensuring alignment with Doctify’s objectives for growth, user engagement, and service enhancement.User Research & Insights: Lead efforts to gather and analyze feedback from patients and healthcare providers to uncover opportunities for new features, usability improvements, and overall experience enhancements.Cross-functional Collaboration: Partner closely with engineering, design, marketing, and sales teams to effectively execute product initiatives, guaranteeing that each release delivers substantial value.Metrics & Performance Tracking: Establish key performance indicators (KPIs) for product success, monitor performance, and use insights to guide future enhancements.Market Research: Remain abreast of industry trends, competitor activities, and user behaviors to continuously refine Doctify’s offerings and sustain a competitive advantage.Stakeholder Management: Communicate project updates, product progress, and user insights to stakeholders at all levels, ensuring alignment and support.

As the Lead of Digital Experience & Marketing Operations at cube, you will play a pivotal role in shaping our digital marketing strategies. You will oversee the implementation of innovative digital experiences that enhance customer engagement and drive marketing effectiveness. Your expertise will guide our operations team in utilizing cutting-edge technologies and analytics to optimize our marketing efforts and ensure seamless execution of campaigns.

AKQA, a proud member of WPP, is dedicated to the innovative fusion of art and technology to craft exceptional ideas, products, and services. We specialize in designing digital experiences that are not only functional but also thoughtfully considered, where every interaction has significance and every detail is meticulously crafted.Our Experience Designers excel in demystifying complexity. They harness human insights, systems thinking, and expert craftsmanship to develop intuitive, aesthetically pleasing experiences that are seamless at every touchpoint.As a Senior User Experience Designer, you will be instrumental in shaping comprehensive digital experiences, guiding projects from initial concept to final delivery. You will establish the structure, logic, and flow of products and platforms, ensuring they are straightforward, coherent, and meaningful for users.In this role, you will collaborate within an embedded client team, creating experiences that enhance global platforms and product narratives, while skillfully balancing user needs, business objectives, and technical limitations.This position is with AKQA, embedded within a client team, and requires onsite collaboration in the client studio three days a week.This is a fixed-term contract lasting 6–9 months, offered on a hybrid work basis.

WHY CHOOSE BIGLIGHT?About UsAt Biglight, we are a premier experience design agency dedicated to empowering top B2C and B2B brands to create extraordinary customer experiences that yield significant commercial results. Our expertise lies in integrating UX, design, insights, and experimentation, enabling our clients — including renowned organizations like The North Face, ASDA, and M&S — to unlock new value.We pride ourselves on being a people-centric organization, fueled by talented professionals who are passionate about making a difference. We prioritize hiring exceptional talent from diverse backgrounds and strive to cultivate an environment conducive to professional growth while delivering outstanding results for our clients.As the Lead UX Designer, you will serve as a senior individual contributor with strategic influence, spearheading complex projects and enhancing experience design. You will play a key role in defining frameworks, advocating for design thinking, and illustrating how user-centered methodologies drive measurable business success.What’s in it for YouIn this role, you will maintain and advance practice-level standards for experience and service design, ensuring alignment with client goals. You will embody the benchmark for excellence within the Experience Design team, showcasing how design impacts commercial success.Your contributions will include refining research frameworks (both qualitative and quantitative), service design methodologies (from journey mapping to service blueprints), and change management strategies (process design and organizational change), creating the optimal conditions for impactful outcomes.We value a customer-centric approach while maintaining a strong business acumen.Lead with InfluenceYou will inspire and empower your colleagues, nurturing a culture of collaboration, innovation, and continuous improvement.Your leadership will contribute to fostering a proactive leadership culture within the business, mentoring team members and creating an environment where excellent ideas flourish.Build Trusting RelationshipsWorking closely with senior client stakeholders, you will earn their trust by delivering work that marries creative ambition with strategic clarity.Your efforts will bolster Biglight’s reputation as a partner that designs innovative services, experiences, and processes that transform business operations.

*** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts*** C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes.Are you ready to make an impact?At bp, we are at the forefront of providing energy solutions that drive growth and enhance lives globally. As the energy landscape evolves, we are committed to achieving net-zero carbon emissions by 2050 or sooner, paving the way towards a sustainable future. Navigating this transition safely presents a complex challenge, and our talented technologists and designers play a pivotal role in addressing it. This is your opportunity to shape your career while contributing to the reimagination of energy for bp and the planet.About the RoleJoin our dynamic digital design team, where you will engage in diverse projects that span the full design cycle within a cutting-edge design studio. This role is your chance to refine your user experience (UX) and user interface (UI) design skills while working on innovative solutions.Our team focuses on humanizing digital innovation within bp. We harness the power of design to foster meaningful engagement with our company and technology, enabling enhanced experiences, safer operations, and a sustainable future. By becoming part of our team, you will tap into resources from one of the world’s largest technology departments, gaining exposure to a variety of design projects across bp's global operations.Your daily tasks may vary as you rotate through five distinct design disciplines:Product and Service Design: Shape the design elements of digital products, from UX/UI for websites to mobile applications, while integrating design thinking across all products and services.Digital Content Design: If you have a passion for storytelling and visual communication, this role focuses on developing content for bp’s digital tools, including copywriting, content strategy, digital marketing, and graphic design.UX Research: Our UX research team leads the charge in planning and executing research initiatives that inform and enhance the user experience, ensuring our designs are grounded in valuable insights.

About BLP Digital BLP Digital builds agentic AI solutions for ERP automation, serving major enterprises worldwide. Founded by alumni from ETH Zurich and HSG, the company focuses on automating finance, procurement, logistics, and sales processes for some of the world's largest organizations. BLP Digital's technology supports over 20,000 daily users, automates 70,000+ processes each day, and operates in more than 40 countries, including clients among the Fortune 500. With more than 80 employees, BLP Digital is one of Switzerland's fastest-growing SaaS scaleups. Role Overview: Sales Development Representative This onsite position in London plays a key part in BLP Digital's growth. The Sales Development Representative engages decision-makers at leading industrial firms, generates new business opportunities, and works closely with the Sales Team. The focus is on building relationships, understanding client needs, and moving leads through the sales process to help meet sales targets. The role offers the chance to join a scaling company that combines startup agility with structured ambition. Work Culture at BLP Digital AI-First & Data-Driven: Intelligent automation supports lead optimization, freeing up time for meaningful client conversations. Decisive Control: As a self-sustaining startup, decisions are guided by company vision rather than investor demands. Engineering and Product-Focused: The AI-first product has been sold over 300 times, outperforming established competitors. Ownership: Team members take responsibility for their work, learning from both successes and setbacks. Pursuit of Excellence: High standards are set across all areas; mediocrity is not accepted. Transparency: Open communication and clear expectations shape daily work. Candor: Direct conversations encourage innovation and effective problem-solving. What You Will Do Initiate targeted outreach to potential clients through cold calls and personalized messaging. Lead discovery calls to understand client challenges and identify opportunities. Location Onsite in London.

Senior UX Researcher | Experiences About Tripadvisor The Tripadvisor Group is dedicated to connecting individuals with unforgettable experiences, aspiring to be the world’s most reliable source for travel and exploration. We utilize our extensive brands, advanced technology, and unique capabilities to engage our global audience with partners through rich content, travel insights, and dynamic marketplaces for experiences, accommodations, dining, and other travel categories. Our portfolio encompasses renowned travel brands and businesses, including Tripadvisor, Viator, and TheFork. As a Senior UX Researcher at Tripadvisor, you will serve as the key insights partner for our B2C Product Details Page (PDP) across Viator and Tripadvisor—where millions of travelers make decisions on their next journey. Reporting directly to the Director of Product Design & Research, you will elevate the standard of our research practices. You will expertly combine qualitative insights with Voice of Customer (VoC) feedback and behavioral analytics, transforming them into actionable recommendations that shape our product roadmap in a complex and diverse global market. The ideal candidate will possess over 6 years of hands-on qualitative and quantitative research experience in a professional setting, have a passion for research and travel, thrive in a fast-paced environment, and be eager to collaborate with a variety of skilled cross-functional teams. If you are enthusiastic about UX research and want to see your contributions lead to tangible real-world outcomes, we invite you to join our team. Job Location: Hybrid This role requires 1-2 days per month in our London or Oxford office.

Join flohealth as a Senior UX Researcher and play a key role in shaping the user experience for our innovative health solutions. You will lead research initiatives, utilizing a variety of qualitative and quantitative methods to gather insights that drive product design and enhance user satisfaction.Your expertise will influence the development of our products, ensuring they meet the needs and expectations of our diverse user base. Collaborate closely with cross-functional teams including product managers, designers, and developers to translate research findings into actionable recommendations.

We are seeking a talented Contract Content Designer specializing in AI for an exciting 3-month initial contract, with an immediate start date.Position: Content Designer: AI SpecialistWork Schedule: 2 days per week based in London, Victoria.Key Responsibilities:Setting AI Content StandardsEstablish metadata, taxonomies, and schemas that enhance AI retrieval, RAG pipelines, and vector search capabilities.Design and document content standards tailored for conversational, generative, and AI-enhanced user experiences.Collaborate with CMS teams to sustain scalable content models optimized for automation and machine comprehension.Create modular, atomic content that AI systems can compose, repurpose, or personalize.Leading Personalization EffortsAssist business initiatives that investigate how personalization strategies can boost product conversion rates.Investigate AI integrations with experimentation tools (e.g., Kameleoon) to facilitate data-driven personalization.Advancing Content CreationDevelop and evaluate AI-driven writing workflows utilizing LLMs, copilots, and automation tools.Enhance writing, editing, summarization, localization, and content transformation processes while ensuring quality and compliance.Generate reusable templates, frameworks, and patterns for scalable AI-generated content.Formulate effective prompt strategies and content rules to guarantee safe, precise, and brand-aligned outputs.Conduct experiments comparing human, AI-assisted, and hybrid content generation methodologies.Set quality and safety benchmarks (tone, accuracy, bias, fallback behavior).Essential QualificationsPortfolio required: Please provide case studies/examples that demonstrate the impact of AI-driven content solutions.7+ years of experience in Content Design, UX Writing, or Content Strategy.Proficient hands-on experience with LLMs/AI tools for content creation and workflow optimization.Capability to design prompts, templates, and structured content formats.Experience in writing for AI-driven products (e.g., assistants, generators, intelligent workflows).Familiarity with headless CMS and API-driven content systems.Knowledge of responsible AI practices, bias mitigation, and safe content design principles.Strong understanding of metadata, taxonomies, schemas, and structured content models.Adept at balancing human oversight with AI automation.Excellent cross-functional collaboration skills (engineering, data science, research).Desirable SkillsExperience with RAG systems, vector databases, or knowledge graphs.Familiarity with prompt evaluation frameworks and model assessment.Basic understanding of machine learning concepts.Equal Opportunities StatementWe are an equal opportunity employer and warmly welcome applications from all qualified individuals.

Anaplan develops AI-powered scenario planning and analysis tools used by more than 2,400 companies worldwide, including well-known names such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer. The platform helps organizations make informed decisions and adapt quickly to change. The London-based team values collaboration, diverse viewpoints, and ambitious goals. Leadership and initiative are encouraged at every level, with a focus on strategy, shared values, and consistent execution. Role overview The Senior User Experience Designer will join Anaplan’s global UX team in London. The position centers on creating intuitive, data-rich, and scalable experiences for enterprise planning, spanning finance, operations, and strategic functions. What you will do Lead design projects for major areas of the Anaplan platform Work closely with product, engineering, and research teams to address complex user challenges Serve as design lead within your domain, shaping standards and best practices Mentor and support other designers as the team expands Manage projects from initial concept through final delivery Who thrives here This role fits designers who enjoy full project ownership and are ready to grow into greater leadership within cross-functional teams. Location London, United Kingdom

Product and UX ManagerLocation: London N1About UsAt New Route Recruitment Limited, we are revolutionizing urban storage solutions by establishing the world’s first and largest network for urban storage. Our mission is to maximize your time by offering a service that is simple, secure, and scalable. We enable you to effortlessly book storage for your belongings at thousands of local hotels or shops with available space. In our next phase, we aim to integrate our network with delivery services, allowing you to store and send your belongings conveniently.Over the past year, we’ve expanded our reach internationally. Our team is young, vibrant, and passionate about creating a positive work environment that promotes flexibility and impact. We take pride in the quality of service we provide to our customers, many of whom are friends and family.Role OverviewAs a Product and UX Manager, you will play a pivotal role in crafting the website and upcoming applications that will be used by thousands of customers daily.We are seeking an individual with over 3 years of experience, preferably from a web or app-based company, who possesses a deep understanding of customer-centric design. A keen eye for UI design is advantageous, but more importantly, we are looking for a candidate who can take ownership of our product and lead us toward building the best platform for our service.While a technical background is not mandatory, a solid grasp of technology is essential, along with experience collaborating with development teams. Our talented team of four developers can turn our designs into reality.Key Qualifications· Over 3 years’ experience in a web or app-focused role· Profound understanding and enthusiasm for optimizing product UX· Proven experience working alongside developer teams· Ability to consult with stakeholders to inform the design process· Familiarity with A/B testing methodologies· Strong knowledge of web/app analytics Desired Skills· Strong design sensibility and UI capabilities· Previous experience in a technology startup environment

Join the Leader in Language Services and Technology! Are you passionate about assisting global brands and organizations in achieving seamless communication and operational success? Do you thrive in a dynamic, integrity-driven, and innovative environment? If so, we want to connect with you!TransPerfect was established with the vision to empower businesses to excel in the global marketplace. Today, we are proud to be at the forefront of our industry, offering a comprehensive range of services including translation, subtitling, dubbing, multicultural marketing, website globalization, legal support, and advanced technology solutions.Now, let’s talk about you! We value individuals who are ready to take initiative and dive into their work. We provide an accelerated career growth path and extensive training on our services, technologies, and workflows. Therefore, we're looking for candidates with exceptional communication skills, a talent for building relationships, and the ability to stay composed under pressure while taking charge of their responsibilities and ensuring client success.Your Role:Identify and secure new clients through various channels including referrals, cold calling, networking, and events (tradeshows, regional organizations, etc.).Develop and maintain a robust sales pipeline while managing each stage of the sales process.Foster and sustain long-term client relationships by delivering exceptional service and leveraging industry knowledge.Create and execute a sales strategy to meet monthly, quarterly, and annual sales objectives.Conduct daily outreach activities (direct mail, digital marketing, cold calls) to potential clients.Gain a thorough understanding of our offerings, their advantages, and competitive positioning.

Role Overview ciandt is hiring a Digital & Experience Strategist focused on the retail sector. This London-based role centers on shaping digital experiences that connect with customers and support business goals. What You Will Do Work with cross-functional teams to design and execute digital strategies for retail clients Create experiences that increase user engagement Support business growth through thoughtful digital planning and implementation