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Manufacturing Transformation Consultant at CADDi | Bangkok

CADDiBangkok, Bangkok, Thailand
On-site Full-time

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Experience Level

Experience

Qualifications

Key Responsibilities:Customer Onboarding:Lead the onboarding of new customers, ensuring a seamless transition and comprehensive understanding of our manufacturing solutions. Collaborate with cross-functional teams to deliver training and resources to clients. Account Management:Develop and maintain enduring relationships with key customer accounts. Identify and understand clients' unique needs and challenges, aligning our solutions with their objectives. Customer Engagement:Engage proactively with customers to collect feedback, address concerns, and identify improvement opportunities. Organize regular check-ins and reviews to evaluate customer satisfaction and product performance. Product Knowledge:Acquire a thorough understanding of our manufacturing products and services. Stay informed on industry trends and best practices to provide valuable insights to customers. Renewals and Upselling:Manage customer renewals and identify opportunities for upselling or cross-selling our manufacturing and drawer solutions. Partnerships and Alliances:Identify strategic partnerships and alliances to enhance our market presence and customer acquisition efforts. Reporting and Documentation:Maintain detailed records of customer interactions and feedback. Provide regular reports and updates to leadership regarding customer success efforts and outcomes. General Project Management:Set and execute team goals and metrics (KGI/KPI). Coordinate departmental projects to meet deadlines. Research and discover methods to increase operational efficiency.

About the job

At CADDi, our mission is to "Unleash the potential of the manufacturing industry." We are dedicated to fostering a landscape where manufacturers can fully realize their strengths, paving the way for a flat, non-hierarchical relationship between customers and manufacturers.

We are ambitiously transforming the entire manufacturing supply chain, both upstream and downstream, while creating an infrastructure that nurtures the growth of companies with global potential.

We invite individuals who resonate with CADDi's mission, vision, and culture to join our team.

We are currently seeking a skilled Manufacturing Transformation Consultant to enhance our B2B SaaS product, “Drawer.” This role involves building operations in Thailand, devising strategies to optimize customer satisfaction and retention, and cultivating robust relationships with clients.

If you are passionate about manufacturing transformation and customer success, and are eager to make a substantial impact on our startup's growth, we encourage you to join us and elevate our customer success initiatives.

About CADDi

CADDi is committed to reshaping the manufacturing sector by creating innovative solutions that bridge the gap between manufacturers and their customers. Our aim is to empower manufacturers with the tools and infrastructure necessary for sustainable growth and success in the global market.

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