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Manhattan SCALE WMS Manager

Fulfillment IQBengaluru, Karnataka, India
On-site Full-time

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Experience Level

Manager

Qualifications

• Proven experience in leading WMS implementations, preferably with Manhattan SCALE.• Strong leadership and team management skills.• Excellent problem-solving and analytical abilities.• Comprehensive understanding of warehouse management processes and technologies.• Ability to communicate effectively with stakeholders at all levels.• Familiarity with system integrations and operational efficiency best practices.• Continuous improvement mindset and a passion for driving results.

About the job

About Fulfillment IQ

Fulfillment IQ (FIQ) is a supply chain engineering and transformation firm supporting brands, retailers, and 3PLs in building and optimizing logistics operations. The company works at the intersection of strategy, operations, and technology, addressing challenges in warehouse design, automation, order management, transportation, and overall supply chain execution.

Teams at FIQ combine deep industry knowledge with technical skills, delivering results through consulting, systems implementation, and proprietary platforms. The focus is on accelerating value and reducing delivery risk for clients.

Role Overview

The Manhattan SCALE WMS Manager leads end-to-end SCALE WMS implementations for various sites and clients. This position requires strong expertise in Manhattan SCALE WMS, along with leadership to manage project teams, communicate with stakeholders, and ensure successful delivery of warehouse management solutions.

This manager serves as the subject matter expert for Manhattan SCALE WMS, overseeing design, configuration, deployment, and ongoing operational improvements.

Location and Reporting

  • Location: Bengaluru, Karnataka, India
  • Job Type: Full-Time
  • Reports to: COO

What You Will Do

  • Lead Manhattan SCALE WMS implementation projects across multiple warehouses and regions.
  • Guide and mentor consultants and engineers on SCALE WMS initiatives.
  • Oversee system configuration, design workshops, and solution architecture.
  • Work with client leadership to translate business needs into scalable technical solutions.
  • Ensure documentation standards are met, including URS, SOPs, process flows, functional and technical specs, and test scenarios.
  • Coordinate with external vendors for integrations involving TMS, MHE, packing, and conveyor systems.
  • Manage user acceptance testing, training, and ongoing support for clients.
  • Troubleshoot complex operational and technical issues within SCALE and integrated systems.
  • Promote continuous improvement to boost efficiency, compliance, and scalability.
  • Serve as the escalation point for critical WMS issues and coordinate with Manhattan Associates as needed.

About Fulfillment IQ

Fulfillment IQ is a trailblazer in supply chain engineering and transformation, committed to supporting brands, retailers, and third-party logistics providers (3PLs) in creating and optimizing high-performance logistics operations. We are dedicated to solving complex supply chain challenges and delivering impactful results.

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