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Manager, People Operations

ID.meMountain View, California, United States
On-site Full-time $143K/yr - $190K/yr

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Experience Level

Manager

Qualifications

Key ResponsibilitiesHR Service Delivery & Process OptimizationLead the People Operations team to provide timely, accurate, and high-quality support for employee inquiries, managing the intake, tracking, and resolution of HR requests while ensuring SLA compliance. Continuously evaluate and enhance HR processes to improve efficiency, accuracy, and the employee experience. Collaborate with the HRIS team to automate and streamline HR workflows and processes. Compliance & Audit ReadinessGuarantee compliance with all federal, state, and local regulations, preparing for audits as necessary.

About the job

Company Overview

ID.me is revolutionizing digital identity verification, streamlining how individuals securely prove their identity online. With over 152 million users, we provide hassle-free login experiences across 20 federal agencies, 45 state government agencies, and more than 70 healthcare organizations. Our technology meets rigorous federal authentication standards and is recognized as a NIST 800-63-3 IAL2/AAL2 credential service provider. At ID.me, we believe in ‘No Identity Left Behind’—ensuring everyone has access to a secure digital identity. Learn more at https://network.id.me/.

The Manager of People Operations will lead the People Operations team to deliver outstanding service and promote process excellence. Reporting to the VP of Total Rewards and People Operations, you will oversee HR service delivery, ensure compliance, enhance the employee experience, and provide scalable infrastructure as ID.me continues to grow. Collaborating closely with cross-functional teams, including Legal, Finance, Accounting, and IT, you will ensure that People Operations aligns with the company’s strategic objectives and complies with legal standards.

We seek a strategic problem-solver with a commitment to operational excellence, employee support, and continuous improvement, playing a key role in shaping the employee experience and enhancing organizational performance.

About ID.me

At ID.me, we are at the forefront of digital identity management, allowing individuals to verify their identities seamlessly and securely across various platforms. Our commitment to innovation and service has made ID.me a trusted partner for both consumers and organizations, with a mission to ensure that everyone has access to a secure and verified digital identity.

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