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Manager II, Professional Services - IC

OpenGovUS | Illinois | Chicago
On-site Full-time $135K/yr - $150K/yr

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Experience Level

Manager

Qualifications

Ideal candidates will possess a Bachelor's degree in a relevant field, with a strong preference for those with experience in project management, consulting, or a similar role within the public sector. Excellent communication, analytical, and problem-solving skills are essential. Candidates should demonstrate a capacity for technical proficiency in data analysis, workflow documentation, and product configuration, alongside a proven track record of successful project leadership and customer satisfaction.

About the job

OpenGov stands at the forefront of AI and ERP solutions tailored specifically for local and state governments across the U. S. With over 2,000 municipal entities—including cities, counties, state agencies, and educational districts—entrusting their operations to the OpenGov Public Service Platform, we empower these organizations to enhance efficiency, embrace change, and bolster public confidence. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data. These innovative solutions are unified within the OpenGov ERP, enabling public sector organizations to prioritize effectively and maximize ROI with every decision made. Discover our mission to facilitate more effective and accountable governance and our vision for high-performance government in every community at OpenGov.com.

Job Summary:

As a pivotal member of our team, the Manager will operate under the guidance of a Professional Services Director or Senior Manager, leading a dynamic group of Implementation Analysts and/or Implementation Consultants. Your primary responsibility will be to ensure the timely and budget-conscious deployment of OpenGov solutions, achieving high levels of customer satisfaction. This role demands not only leadership and oversight but also a robust technical skill set, particularly in data preparation, workflow documentation, and product configuration. You will play a critical role in mentoring your team on technical problem-solving, maintaining quality implementation standards, and collaborating cross-functionally to enhance delivery efficiency.

Responsibilities:

  • Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, cultivating a strong team culture, accountability, and ongoing professional development.

  • Oversee the execution of high-quality customer implementations, guiding data requirements gathering, technical platform configuration, and administrator training.

  • Assist team members in resolving technical issues pertaining to data formatting, system logic, and configuration workflows.

  • Uphold consistency and quality in delivery by reinforcing implementation methodologies, process documentation, and technical standards.

  • Provide hands-on support for complex projects, offering insights on data transformation strategies and workflow optimization.

  • Gain an understanding of customer challenges and collaborate with cross-functional teams to simplify, enhance, and automate existing processes that will improve customer experiences.

About OpenGov

OpenGov is a pioneering force in providing innovative AI and ERP solutions that empower local and state governments to enhance operational efficiency and public accountability. With a vast array of solutions designed to meet the unique needs of public sector organizations, OpenGov is committed to fostering transparency and driving performance improvements.

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