About the job
Join OpenGov, the premier provider of AI and ERP solutions tailored for state and local governments across the U. S. Over 2,000 entities, including cities, counties, and school districts, trust the OpenGov Public Service Platform to enhance their operational efficiency and build public confidence. Our industry-leading products encompass enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data solutions. These offerings are seamlessly integrated within the OpenGov ERP, empowering public sector organizations to prioritize their goals and maximize ROI with every decision. Explore how we aim to drive effective and accountable governance across communities at OpenGov.com.
Job Summary:
As the Manager II of Professional Services, you will report to the Director of Professional Services or the Senior Professional Services Manager. You will lead a dynamic team, ensuring the successful deployment of projects while maintaining on-time delivery, budget adherence, and high customer satisfaction. This role requires translating strategic initiatives into actionable operational processes, overseeing multiple complex projects, and promoting cross-departmental collaboration. Additionally, you will focus on team development, portfolio management, and process enhancement to align with our organizational objectives.
Responsibilities:
Lead and mentor a diverse team, including Project Managers and Implementation Consultants, ensuring effective recruitment, coaching, and performance management.
Translate strategic goals into operational processes that drive team and cross-functional success.
Develop and execute strategic plans that align with organizational objectives.
Manage a portfolio of implementation projects, including complex technical deployments, and support team members in specific product domains.
Proactively identify and mitigate project and customer risks, maintaining strong relationships and momentum through site visits as needed.
Conduct portfolio forecasting and analyze trends affecting project efficiency while closely monitoring budget health and delivery timelines.
Collaborate with leadership to ensure team skills meet our evolving business needs and foster professional growth.

