Manager II, Professional Services (ERP) at OpenGov | Chicago, IL

Join OpenGov, the premier provider of AI and ERP solutions tailored for state and local governments across the U.S. Over 2,000 entities, including cities, counties, and school districts, trust the OpenGov Public Service Platform to enhance their operational efficiency and build public confidence. Our industry-leading products encompass enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data solutions. These offerings are seamlessly integrated within the OpenGov ERP, empowering public sector organizations to prioritize their goals and maximize ROI with every decision. Explore how we aim to drive effective and accountable governance across communities at OpenGov.com.Job Summary:As the Manager II of Professional Services, you will report to the Director of Professional Services or the Senior Professional Services Manager. You will lead a dynamic team, ensuring the successful deployment of projects while maintaining on-time delivery, budget adherence, and high customer satisfaction. This role requires translating strategic initiatives into actionable operational processes, overseeing multiple complex projects, and promoting cross-departmental collaboration. Additionally, you will focus on team development, portfolio management, and process enhancement to align with our organizational objectives.Responsibilities:Lead and mentor a diverse team, including Project Managers and Implementation Consultants, ensuring effective recruitment, coaching, and performance management.Translate strategic goals into operational processes that drive team and cross-functional success.Develop and execute strategic plans that align with organizational objectives.Manage a portfolio of implementation projects, including complex technical deployments, and support team members in specific product domains.Proactively identify and mitigate project and customer risks, maintaining strong relationships and momentum through site visits as needed.Conduct portfolio forecasting and analyze trends affecting project efficiency while closely monitoring budget health and delivery timelines.Collaborate with leadership to ensure team skills meet our evolving business needs and foster professional growth.

OpenGov stands at the forefront of AI and ERP solutions tailored specifically for local and state governments across the U.S. With over 2,000 municipal entities—including cities, counties, state agencies, and educational districts—entrusting their operations to the OpenGov Public Service Platform, we empower these organizations to enhance efficiency, embrace change, and bolster public confidence. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data. These innovative solutions are unified within the OpenGov ERP, enabling public sector organizations to prioritize effectively and maximize ROI with every decision made. Discover our mission to facilitate more effective and accountable governance and our vision for high-performance government in every community at OpenGov.com.Job Summary:As a pivotal member of our team, the Manager will operate under the guidance of a Professional Services Director or Senior Manager, leading a dynamic group of Implementation Analysts and/or Implementation Consultants. Your primary responsibility will be to ensure the timely and budget-conscious deployment of OpenGov solutions, achieving high levels of customer satisfaction. This role demands not only leadership and oversight but also a robust technical skill set, particularly in data preparation, workflow documentation, and product configuration. You will play a critical role in mentoring your team on technical problem-solving, maintaining quality implementation standards, and collaborating cross-functionally to enhance delivery efficiency.Responsibilities:Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, cultivating a strong team culture, accountability, and ongoing professional development.Oversee the execution of high-quality customer implementations, guiding data requirements gathering, technical platform configuration, and administrator training.Assist team members in resolving technical issues pertaining to data formatting, system logic, and configuration workflows.Uphold consistency and quality in delivery by reinforcing implementation methodologies, process documentation, and technical standards.Provide hands-on support for complex projects, offering insights on data transformation strategies and workflow optimization.Gain an understanding of customer challenges and collaborate with cross-functional teams to simplify, enhance, and automate existing processes that will improve customer experiences.

OpenGov provides AI and ERP solutions designed for local and state governments across the United States. Over 2,000 public sector organizations, including municipalities, counties, state agencies, schools, and special districts, use the OpenGov Public Service Platform to improve efficiency, adapt to changing needs, and build public trust. The platform covers enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data. All of these tools work together within the OpenGov ERP, helping agencies prioritize and make the most of their budgets. Learn more about OpenGov’s mission at OpenGov.com. Role Overview The Implementation Consultant helps OpenGov clients get the most from their solutions by managing the full deployment process. This role calls for strong product knowledge, subject matter expertise, and the ability to recommend effective solutions. The consultant sets up new customers for success, ensures they see value from their investment, and supports improvements to OpenGov’s delivery operations. This includes advising during sales and project scoping, sharing feedback with R&D, and mentoring teammates. What You Will Do Lead implementation projects for new clients, guiding them through every step: data gathering, technical configuration, administrator training, and all other deployment needs. Act as the main technical contact for new customers or those expanding their use of OpenGov, keeping communication clear and deployment on track. Work directly with government officials and staff, helping them become skilled administrators and champions of the OpenGov platform. Assess customer requirements and challenges, collaborating with other teams to streamline and automate workflows for better results.

OpenGov is recognized as the premier provider of AI and ERP solutions tailored for local and state governments across the United States. Over 2,000 municipalities, counties, state agencies, school districts, and specialized districts depend on the OpenGov Public Service Platform to enhance operational efficiency, adapt to evolving needs, and bolster public trust. Our flagship products encompass enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, alongside transparency and open data initiatives. These solutions are integrated within the OpenGov ERP, empowering public sector organizations to prioritize effectively and achieve maximum return on investment with every dollar and decision. Discover more about our mission to foster a more effective and accountable government and our vision of high-performance governance for every community at OpenGov.com.Job Summary:As an Enterprise Account Executive, you will spearhead sales efforts within your designated territory, focusing on a specific OpenGov product suite. This role encompasses territory planning, prospect identification, lead generation, sales cycle management, and overseeing sales calls, proposals, and contract negotiations through to deal closure. You will collaborate closely with the Enterprise Pod Leader and various stakeholders across the organization to achieve sales objectives while providing exemplary integrity, quality, and customer service to our clients.Responsibilities:Cultivate and manage customer relationships for an assigned OpenGov product suite, driving strategic initiatives within your territory and leveraging the pre-sales team to expand both new and existing customer accounts.Collaborate with the Enterprise Pod Leader to facilitate the closure of complex, multi-suite enterprise opportunities with strategic accounts.Establish and maintain relationships with senior leaders of customer and prospective government entities.Generate new leads through networking and prospecting activities, including cold calling, and leveraging the company's marketing and public relations initiatives.Deliver impactful sales presentations to customers and prospects at various organizational levels within leading government agencies in your territory, including high-level, vision-setting product demonstrations.Rapidly acquire in-depth knowledge of company products and client verticals, including local and state governments, special districts, non-profits, higher education, and other related sectors.

At OpenGov, we are at the forefront of AI and ERP innovations tailored for local and state governments across the U.S. With more than 2,000 municipalities, counties, state agencies, educational districts, and special districts relying on the OpenGov Public Service Platform, we empower them to operate with efficiency, adapt to evolving needs, and bolster public trust. Our suite of leading products encompasses enterprise asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, and open data transparency. All these solutions integrate seamlessly within the OpenGov ERP, enabling public sector organizations to focus on their priorities while maximizing ROI on every dollar spent. Learn more about our mission to enhance government effectiveness and accountability at OpenGov.com.Job Summary:As a Sales Development Representative (SDR) at OpenGov, you will play an essential role in driving our business expansion. Your primary responsibility will be to engage with government leaders nationwide, showcasing modern solutions that can revolutionize their community service delivery. This position requires the development and implementation of robust prospecting strategies, generation of qualified leads, and organization of product demonstrations for our Account Executives. We seek candidates with a natural aptitude for sales, a results-driven mindset, and a commitment to nurturing new business opportunities.This entry-level role is ideal for individuals eager to learn and excel in a dynamic sales environment, offering comprehensive training, mentorship, and clear opportunities for career advancement.

OpenGov creates AI and ERP solutions tailored for local and state governments across the United States. Over 2,000 public sector organizations, including cities, counties, state agencies, school districts, and special districts, use the OpenGov Public Service Platform to improve operations, address challenges, and strengthen public trust. The platform covers areas such as enterprise asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, transparency, and open data. All products connect within the OpenGov ERP, supporting agencies as they prioritize and maximize the value of their decisions. More details about the company’s mission and vision for accountable, high-performance government can be found at OpenGov.com. Role overview The Manager of Professional Services (Solution Consultant) oversees the scoping process for Solution Consultants and reports directly to the Professional Services Director. This position plays a key role in ensuring that professional services engagements are scoped accurately and on time, which supports successful project implementations and strong customer satisfaction. Key responsibilities Lead and develop the scoping process for Solution Consultants involved in professional services engagements. Ensure all scoping activities are detailed, timely, and set the foundation for effective project delivery. Translate organizational objectives into scalable scoping processes and operating models. Drive team development and continuous process improvement to align with company goals. Take ownership of the quality, effectiveness, and scalability of the scoping function, with attention to its impact on project delivery and customer outcomes. Use strong critical thinking and project management skills, particularly when dealing with ambiguity or changing requirements. Location This position is based in Chicago, Illinois (US).

OpenGov delivers AI and ERP solutions designed for local and state governments across the United States. More than 2,000 cities, counties, state agencies, school districts, and special districts use the OpenGov platform to improve operations, respond to changing needs, and build public trust. The platform covers enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency initiatives. All solutions connect within OpenGov ERP, helping public sector organizations focus on their priorities and achieve strong returns on investment. Learn more about OpenGov’s work and vision for accountable, high-performance government at OpenGov.com. Role Overview The Partner Enablement Manager plays a key role in supporting OpenGov’s Delivery and Implementation Partners. This position focuses on training, resources, and certification, ensuring partners are fully equipped to succeed. Reporting to the Director of Professional Services Partnerships, the manager develops and delivers a partner enablement strategy, builds training content, leads webinars and hands-on sessions, and oversees partner certification. The role works closely with partners and internal teams in professional services, sales enablement, product management, and product marketing. This is a 100% in-office role, with a preference for candidates in Chicago. Main Responsibilities Enablement Strategy and Program Design: Develop and implement onboarding and certification programs with 30-60-90 day frameworks, plus ongoing learning paths to keep partners current on product updates. Resource and Content Creation: Build and maintain a library of partner-ready materials, including case studies, technical documentation, and co-branded marketing assets to support RFX responses. Onboarding and Training Delivery: Lead training through webinars, workshops, and Learning Management Systems (LMS) to accelerate partner onboarding. Performance Analysis: Set KPIs, track partner engagement, assess certification results, and use data to identify improvement areas and recommend actions to increase ROI. Cross-Functional Collaboration: Coordinate with Product, Marketing, and Sales teams to align on partner initiatives.

OpenGov delivers AI and ERP solutions designed for local and state governments across the United States. Serving over 2,000 public sector organizations, OpenGov’s Public Service Platform helps agencies manage assets, procurement, contracts, accounting, budgeting, billing, permitting, licensing, and open data. These tools support efficient operations and informed decision-making for public institutions. More information about OpenGov’s mission and products is available at OpenGov.com. Role overview The Senior Analyst, Applied AI - G&A Intelligence will join the Applied AI/Innovation team, focusing on General and Administrative (G&A) use cases. This position centers on analytics and workflow automation, not software engineering. The analyst will work to improve OpenGov’s HR, Talent Acquisition, and Enablement functions by identifying and developing AI-driven workflows, tools, and copilots. The goal is to reduce manual friction, support better decisions, and free up time for work that requires human insight. What you will do Identify, prioritize, and develop AI-enhanced workflows and automation for G&A teams Transform manual, disorganized processes into efficient, AI-supported systems Collaborate with partner teams to understand their operations and uncover opportunities for AI-native redesign Manage the full lifecycle from problem identification to solution delivery, working with AI/data engineers as needed Operate within the Applied AI team’s technical and governance frameworks Requirements Strong process orientation and problem-solving skills Experience with modern AI tools (such as Claude, ChatGPT, third-party AI apps, and no-code/low-code automation platforms) No coding required; extensive HR Operations/Tech experience is not necessary Ability to work independently and handle sensitive HR data with discretion and sound judgment Understanding of data confidentiality and HR compliance This role requires maturity and trustworthiness, as it involves access to sensitive data and systems at a level comparable to senior HR leadership.

OpenGov provides AI-driven ERP solutions to local and state governments across the United States. More than 2,000 municipalities, counties, and public sector agencies use the OpenGov Public Service Platform to improve efficiency, adapt to change, and build public trust. The platform includes tools for asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, transparency, and open data. These products work together within the OpenGov ERP to help public organizations achieve their goals and maximize the impact of every decision. Learn more about OpenGov’s mission at OpenGov.com. Role overview The Lead Implementation Consultant takes a central role in delivering value to customers by guiding the implementation of OpenGov’s solutions. This position requires deep product knowledge, experience with public sector operations, and the ability to develop practical solutions for complex challenges. The role involves managing implementation projects, mentoring teammates, and contributing to delivery operations, sales scoping, and product development. Building strong cross-functional relationships is key to achieving both customer and organizational goals. What you will do Manage end-to-end implementation projects for new and existing clients, including gathering requirements, configuring the platform, and providing training. Serve as the main technical advisor for clients, ensuring communication stays clear and objectives are met. Guide government officials through the implementation process and support them as they adopt OpenGov solutions. Assess customer needs and challenges, working with teams across OpenGov to design solutions that improve client workflows. Develop specialized knowledge of government processes in different states to address a variety of client requirements with creative approaches.

OpenGov delivers AI and ERP solutions designed for local and state governments across the United States. More than 2,000 municipalities, state agencies, school districts, and special districts use the OpenGov Public Service Platform to improve efficiency, adapt to changing needs, and build public trust. The platform includes tools for asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, transparency, and open data. Together, these products form the OpenGov ERP, helping public sector organizations make informed decisions and manage resources effectively. Learn more about OpenGov’s mission and vision at OpenGov.com. Role Overview The Partner Engagement Manager plays a key role in supporting the operational structure of the Professional Services Partner Program and Team. This position focuses on improving how Professional Services and Expert Services operate, while building out processes that help the Partner Program run smoothly. Reporting to the Director of Professional Services Partnerships, the role involves coordinating both internal and external partnership activities and developing processes that bring consistency across teams. The Partner Engagement Manager will help streamline partner onboarding, ensure smooth delivery, and maintain the operational foundation that enables partners to succeed and expand OpenGov’s reach through strategic partnerships. What You Will Do Design and implement scalable processes for onboarding partners, managing documentation, and setting up system access Create and update documentation outlining partner operational procedures and best practices Manage partner access to internal systems, ensuring security protocols are followed Work with IT and Security teams to meet compliance requirements for partner system access Prepare regular reports on partner operational health and performance metrics Help track partner certifications and oversee renewal processes Support resource allocation and capacity planning for professional services Location This role is based in Chicago, Illinois, or remote within the United States.

Ripple is looking for a Professional Services Consultant to join the team in Chicago, Illinois. This position centers on helping clients achieve their goals by implementing Ripple’s services and driving ongoing improvements. Collaboration with colleagues across the company is a key part of the role. Key responsibilities Coordinate with cross-functional teams to deliver Ripple’s services to clients Guide clients through the implementation process and strive for strong client satisfaction Identify, analyze, and resolve issues as they come up during projects Continuously refine processes to better serve client needs Location This role is based in Chicago, Illinois, United States.

Join Wabtec Corporation as an Epicor ERP Analyst, where you will play a pivotal role in optimizing our ERP system to enhance operational efficiency and drive business success. You will collaborate with cross-functional teams to gather requirements, implement solutions, and ensure the seamless integration of Epicor ERP across various departments.Your expertise will be crucial in analyzing system performance, providing training to users, and troubleshooting any issues that arise. Be a part of a dynamic team that values innovation and continuous improvement.

OpenGov delivers AI and ERP solutions that help local and state governments work more efficiently and transparently. With more than 2,000 public sector organizations using the OpenGov Public Service Platform, the company supports a wide range of needs, from asset management and procurement to budgeting, billing, and open data. OpenGov’s ERP integrates these tools so partners can focus on priorities and maximize return on investment. More details about the mission and products are available at OpenGov.com. Role overview The Partner Enablement Manager will lead the training and certification of Delivery and Implementation Partners for OpenGov’s public sector solutions. This Chicago-based, in-office role reports to the Director of Professional Services Partnerships. The position focuses on developing and executing enablement strategies, maintaining up-to-date partner knowledge, and ensuring partners are equipped to deliver value with OpenGov products. Collaboration with professional services, sales enablement, product management, and marketing teams is central to this role. What you will do Design and implement onboarding and certification programs, including 30-60-90 day plans and ongoing learning paths aligned with product updates. Create and manage a library of partner resources such as case studies, technical documentation, and co-branded marketing materials for RFX responses. Deliver training through webinars, workshops, and Learning Management Systems (LMS) to accelerate partner readiness. Define and track key performance indicators, monitor partner engagement, and analyze certification data to identify areas for improvement. Work closely with Product, Marketing, and Sales teams to translate internal knowledge into actionable content for partners. Requirements Experience in partner enablement, training, or program management, ideally within software or public sector solutions. Strong collaboration skills to work across departments and communicate effectively with partners. Ability to design learning programs and deliver engaging training sessions, both live and through digital platforms. Comfort working in an in-office setting in Chicago.

As an Implementation Analyst at OpenGov, you will play a pivotal role in ensuring successful deployment of our innovative software solutions. Your key responsibilities will include collaborating with clients to understand their requirements, configuring software to meet those needs, and providing training and support for end users. You will work closely with cross-functional teams to streamline processes and enhance customer satisfaction.

Are you ready to empower the world's connections?At Kong, we understand that not every candidate will meet all listed qualifications, but if you're interested in this role, we encourage you to apply. We're seeking candidates with strong capabilities in key areas while having a willingness to learn and grow in others.About the Role:We invite you to join us as a Professional Services Operations Manager, a critical position aimed at scaling our Services division and fostering operational excellence through strategic program execution, system improvements, and comprehensive reporting. This high-impact role offers visibility and the chance to collaborate closely with PS leadership, streamline back-office procedures, and develop systems that empower our teams to deliver with both efficiency and profitability.If you thrive on tackling complex operational challenges, optimizing workflows within Professional Services, and building scalable systems that enhance customer experiences and financial outcomes, this is your chance to contribute to the growth of a leading Professional Services organization.Key Responsibilities:Serve as the operational backbone for essential Professional Services programs, encompassing monetization initiatives, investment management, and tracking customer outcomes.Enhance team productivity by streamlining workflows, minimizing manual processes, and improving overall efficiency.Implement automation and AI solutions to eliminate repetitive tasks, allowing for more focus on customer engagement.Work collaboratively with Salesforce administrators to optimize and scale Professional Services systems.Support and refine core administrative operations, including month-end procedures, expense management, revenue tracking, forecasting, partner costs, and ROI analysis.Maintain and enhance our reporting suite to provide PS leadership with accurate, real-time insights into expenditures, forecasts, performance metrics, and customer outcomes.Collaborate with Finance and RevOps to align Professional Services financial planning and reporting with broader organizational objectives.Conduct in-depth analyses of margins, revenue, costs, program performance, and customer trends, delivering timely insights for leadership decision-making.Act as the primary resource for all inquiries related to PS systems, processes, and analytics.Qualifications:Proven experience in operations management, preferably within a Professional Services context.Strong analytical and problem-solving skills, with a focus on data-driven decision-making.Excellent communication and collaboration skills, enabling effective partnerships across departments.Experience with Salesforce and other PS systems is a plus.A passion for optimizing processes and enhancing the customer experience.

Join OpenGov, the premier provider of AI and ERP solutions tailored for local and state governments across the U.S. With over 2,000 municipalities, state agencies, and educational institutions relying on our innovative Public Service Platform, we empower organizations to enhance operational efficiency, adapt to evolving challenges, and foster public trust. Our award-winning product suite encompasses enterprise asset management, procurement, accounting, budgeting, revenue management, and transparency solutions, all integrated into the OpenGov ERP system. Discover how we are revolutionizing government effectiveness at OpenGov.com.Job Summary:As an Enterprise Account Executive, you will spearhead all sales initiatives within your designated territory for a specific OpenGov Product Suite. This includes strategic territory planning, lead generation, sales cycle management, and overseeing proposals and contract negotiations until successful deal closure. Collaborate effectively with the Enterprise Pod Leader and internal stakeholders to achieve sales objectives while delivering exceptional customer service and maintaining the highest standards of integrity.Responsibilities:Cultivate customer relationships for a designated OpenGov Product Suite, directing overall strategy for your territory and collaborating with the pre-sales team to expand both new and existing accounts.Work closely with the Enterprise Pod Leader to secure complex, multi-suite enterprise deals with strategic accounts.Establish and nurture relationships with senior leaders in customer and prospective government organizations.Generate new leads through networking, prospecting, and leveraging company marketing and PR efforts.Deliver engaging sales presentations to stakeholders at various levels within leading governmental organizations, including high-level product demonstrations.Rapidly assimilate comprehensive knowledge of OpenGov products and relevant client sectors, including local and state governments, non-profits, higher education, and school districts.

Location: 5200 W. North Ave., Chicago, IL 60639 About PLS:At PLS, we believe that everyone deserves better financial services. As a premier provider in the retail financial sector, we prioritize our customers by offering flexible, transparent, and affordable services. With over 200 locations across 12 states and a commitment to exceptional service, we are dedicated to enhancing the financial well-being of our clients. Since our inception in 1997, we have been driven by our core values of People, Location, and Service. Position Overview:As a Store Manager, you will lead and inspire a team to deliver unparalleled customer service while achieving operational and financial goals. Your leadership will ensure that our team is motivated, well-trained, and positioned for success, fostering a culture of excellence and compliance with all regulations.

We are seeking a dynamic and results-driven Operations Manager to lead our team at base-power in Chicago, IL. In this pivotal role, you will oversee daily operations, implement efficient processes, and drive organizational success while ensuring the highest standards of quality and customer satisfaction.

About Madison Square Garden Entertainment Corp. Madison Square Garden Entertainment Corp. (MSG Entertainment) brings live entertainment to millions each year through iconic venues like Madison Square Garden, Radio City Music Hall, and The Chicago Theatre. The company hosts a wide range of events, from concerts and sporting events to family shows and special performances. MSG Entertainment also produces the Christmas Spectacular Starring the Radio City Rockettes, a holiday tradition for over ninety years. Learn more at www.msgentertainment.com. Role Overview: Guest Services Supervisor The Guest Services Supervisor at The Chicago Theatre helps create a welcoming and safe environment for every guest. This position supervises front-of-house staff, ensuring they are prepared to deliver excellent service and respond to event details or emergencies. The supervisor works closely with other teams to meet shift responsibilities and supports a guest-focused culture. This role reports to the Guest Services Manager. Key Responsibilities Oversee daily front-of-house operations and lead staff during events. Encourage a positive workplace to support organizational goals. Mentor team members and help them stay informed about event details and safety procedures. Collaborate with other departments to ensure smooth event execution. Support ongoing personal development and contribute to business objectives. Location This position is based at The Chicago Theatre in Chicago, IL.

At Ripple, we are pioneering a future where value transfers as seamlessly as information does today. Our innovative crypto solutions cater to financial institutions, businesses, governments, and developers, enhancing the global financial landscape and fostering greater economic equality and opportunities worldwide. Join us to engage in meaningful work and develop your skills alongside a supportive team.If you are eager to witness your impact and unlock remarkable career advancement, we invite you to join us in creating tangible value in the world.THE WORK:Ripple Treasury (previously GTreasury) stands at the forefront of integrated SaaS treasury and risk management solutions for the modern treasurer. Utilizing cutting-edge technology, Ripple Treasury empowers organizations on their journey toward strategic treasury management, offering complete visibility into cash, liquidity, payments, and financial risk management.We are currently seeking a Professional Services Consultant to become a vital part of our team. In this role, you will oversee the design and analysis of customer requirements related to the Financial Instruments module of our Treasury management system, ensuring that implementation aligns with these requirements on schedule and within budget.WHAT YOU’LL DO:Facilitate discovery sessions to gather technical requirements and business processes concerning the management of clients' financial instruments portfolios, including debt instruments, derivatives, and investments.Thoroughly document and understand the complete scope of implementation requirements.Communicate design rationale and functional strategy to effectively achieve objectives.Serve as a Subject Matter Expert (SME) for financial instruments and risk, providing training to both clients and internal teams on the module and market best practices.Contribute to the solution's construction and implementation.Assist in supporting and troubleshooting delivered solutions during implementation.Ensure projects adhere to specifications and budgetary constraints.Exceed client expectations in product setup and service delivery.Provide Tier 2 support for escalated client issues related to financial instruments.Identify up-selling opportunities and direct them to appropriate channels.