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Logistics Manager - Delivery Partnerships

HelloFreshLondon, England, United Kingdom
On-site Full-time

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Experience Level

Manager

Qualifications

Required Skills and Experience: Proven experience in managing logistics/delivery suppliers, partners, or third-party service providers. Familiarity with commercial or contract-driven environments. Experience in fast-paced, operationally complex settings. Exceptional stakeholder management and relationship-building abilities. Proficient in analyzing performance data and translating insights into actionable strategies. Strong communication skills and the confidence to hold partners accountable. Understanding of service delivery models and performance metrics.

About the job

The Logistics Manager for Delivery Partnerships plays a pivotal role in ensuring the success of our Delivery Service Partners (DSPs) within the HelloFresh Home Delivery Network. Based anywhere in the UK, this position is responsible for overseeing the commercial and operational performance of our delivery partners. You will manage the entire partner relationship lifecycle, ensuring that partners adhere to contractual obligations, service levels, cost expectations, and behavioral standards.

This position merges commercial contract management with operational excellence. It necessitates strong stakeholder engagement, data-driven decision-making, and the ability to hold partners accountable while fostering productive long-term relationships. You will be crucial in safeguarding customer satisfaction, managing costs, minimizing risks, and promoting continuous improvement throughout the delivery network, all while embodying the HelloFresh values and a pragmatic, outcome-oriented mindset.

Key Responsibilities:

  • Oversee the commercial relationship with assigned Delivery Service Partners throughout the entire contract lifecycle.
  • Assist in contract renewals, modifications, and commercial negotiations in conjunction with the Legal and Finance teams.
  • Track partner performance against service, quality, and cost KPIs, including conducting performance reviews.
  • Analyze operational and commercial performance data to guide your decisions and recommendations.
  • Generate detailed performance reports for senior stakeholders, emphasizing risks and areas for improvement.
  • Collaborate with Operations, Transport Planning, Finance, Legal, and Health & Safety teams to enhance partner performance.
  • Represent the voice of delivery partners internally while upholding HelloFresh standards and customer satisfaction.
  • Identify opportunities for enhancing delivery quality, efficiency, and cost across the partner network.
  • Support the onboarding of new partners and the scaling of existing partners in alignment with network strategy.
  • Ensure that partners comply with health & safety, legal, and regulatory requirements.

About HelloFresh

HelloFresh is a leading meal kit delivery service that strives to provide customers with fresh and sustainable ingredients, along with easy-to-follow recipes delivered right to their door. As a company, we prioritize quality, convenience, and innovation, ensuring an exceptional culinary experience for our customers.

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