About the job
flatgigs is seeking a Logistics and Operations Lead in Dubai to transform how the company manages hardware procurement and logistics. This role is central to building a structured system that keeps equipment available and funded before demand arises, shifting away from reactive processes.
Role overview
The Logistics and Operations Lead will shape every stage of the hardware lifecycle, from initial requests through to procurement, payment, and delivery. The focus is on designing workflows that operate smoothly with minimal leadership intervention.
What you will do
- Process ownership: Create and manage end-to-end workflows for hardware requests, procurement, and payments, aiming for a self-sustaining system.
- Financial strategy: Set and meet payment service-level agreements, with a target of 48–72 hour turnaround for standard hardware orders up to 20,000 AED. Establish clear escalation paths for higher-value purchases.
- Demand forecasting: Collaborate with portfolio companies to gather hardware forecasts, ensuring major deployments and regional expansions are planned in advance.
- Logistics and compliance: Oversee device imports, customs activities, and TDRA certification. Ensure all regulatory approvals for hardware entering the UAE are secured.
- Vendor management: Serve as the main point of contact for manufacturers and suppliers, maintaining strong relationships to support timely payments and deliveries.
Location
This role is based in Dubai, United Arab Emirates.

