About the job
About Swap
At Swap, we are the driving force behind contemporary agentic commerce. Our AI-native platform seamlessly integrates backend operations with a cutting-edge storefront experience, enabling brands to sell anything, anywhere.
Designed for brands aiming for global reach, Swap centralizes operations, enhances workflows with intelligence, and empowers informed decision-making with real-time data. Our diverse offerings cover cross-border transactions, tax management, returns, demand forecasting, and our innovative agentic storefront, providing merchants with unparalleled transparency and confidence in their actions.
We are committed to fostering a culture that values transparency, creativity, and collective ownership as we transform the landscape of global commerce.
About the Role
As we embark on a new growth phase, establishing scalable systems and technical configuration discipline is crucial. The Live Merchant Implementations Manager will oversee the technical setup, configuration, implementation, migration, and ongoing optimization of merchant-facing systems following onboarding. This role is pivotal in driving scalability through automation initiatives and systematic workflow audits, pinpointing efficiency gaps, and instituting improvements that minimize manual processes and operational hurdles.
This position operates at the nexus of:
Merchant Onboarding
Post-go-live Operations
Product & Engineering
Third-party Ecosystem Partners
This is a hands-on, execution-focused role. The ideal candidate is adept at working with APIs, configuration layers, data flows, integrations, and structured migrations.

