About the job
Join Our Team as a Learning Management Specialist!
At Ema’s Builder Academy, we empower enterprise builders to effectively deploy Ema’s AI Employees at scale. We are on the lookout for a dynamic Academy Operations Specialist who is passionate about enhancing the learner experience, ensuring operational excellence, and maintaining platform integrity. You will be responsible for the comprehensive management of Thinkific, guaranteeing that courses are live, learners are registered and certified, content is updated in line with product developments, and our Academy operates at a world-class standard. This role is far from just administrative; you will be the operational cornerstone of one of Ema’s key growth strategies: builder adoption and activation.
Your Key Responsibilities
Platform Management: Oversee the complete administration of Thinkific (Builder Academy LMS). Configure the portal, manage its structure, and oversee learner access. Regularly update the platform's aesthetics to align with Ema’s branding while ensuring its reliability and usability.
Learner Engagement: Handle learner enrollments for all Builder courses. Assess submissions and monitor learner progress while ensuring high completion rates and timely certifications.
Content Management: Collaborate with various teams including Product, GTM, and Content to curate and operationalize content updates. Manage timelines to keep Academy materials in sync with Ema’s evolving product capabilities and publish updated courses.
Support and Experience Enhancement: Act as the primary contact for Academy-related inquiries—addressing access issues, navigation questions, and course-related concerns. Efficiently resolve learner issues and proactively work to reduce friction points, enhancing the overall learner experience.
Performance Insights: Oversee reporting and dashboards related to Academy performance. Analyze key metrics such as enrollment, engagement, completion rates, and adoption, generating actionable insights to improve course effectiveness and learner activation. Provide regular updates to stakeholders.
Your Profile
Operational Experience: You have 3-5 years of experience in Operations, LMS Administration, or Program Coordination within a SaaS or tech environment.
Platform Proficiency: You are well-versed in LMS tools (preferably Thinkific), CRM systems, and possess skills in data handling and reporting.
Detail-Oriented: You consistently execute tasks with precision and ensure nothing falls through the cracks.

