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Learning and Development Trainer

AltisourceBengaluru
Remote Full-time

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Experience Level

Entry Level

Qualifications

WHAT WE'RE LOOKING FORA minimum of 2 years of robust knowledge in US Mortgage Origination Services. A Bachelor's degree in any field. Proficiency in MS Office applications. Excellent verbal and written communication skills. Strong interpersonal and people management abilities. Capability to collaborate with onshore and offshore teams to recommend process enhancements that benefit the organization. Experience with decision-making and reporting tools aimed at minimizing variability, enhancing quality, and maximizing business profitability. Able to perform well under pressure and meet tight deadlines. A collaborative team player who upholds the organization's code of conduct consistently.

About the job

WHAT YOU'LL DO

  • Lead engaging training sessions in both live and virtual settings.
  • Design and implement tailored Learning and Development programs aligned with business needs.
  • Oversee and manage training data in accordance with Learning and Development requirements during new hire orientations, cross-skilling, and floor support sessions.
  • Utilize data analysis to identify improvement areas and provide refresher training and knowledge management support to the business.
  • Collaborate with Subject Matter Experts (SMEs) to convert expert content into engaging classroom, online, and blended learning solutions.
  • Plan and manage project timelines effectively.
  • Contribute to the enhancement of training processes and participate in various projects as required.
  • Act as a bridge between Learning and Development and business departments to ensure alignment in practices and manage the scheduling of training programs.
  • Drive innovation and process improvements within the Learning and Development function.
  • Participate in any client-mandated training initiatives.
  • Fulfill trainer responsibilities in line with organizational policies, which include training employees, assigning tasks, evaluating new hires' performance, rewarding and disciplining employees, and addressing complaints.
  • Monitor trainee progress throughout the training duration, providing coaching and developmental feedback, and conducting classroom training as per ramp planning.
  • Employ effective presentation techniques, including innovative training methods and accelerated adult learning strategies. Adjust classroom agendas, timelines, and content flow as needed to ensure impactful training delivery.
  • Guide and mentor trainee trainers in facilitation and presentation skills as directed by leadership.
  • Engage in floor support activities such as On-the-Job Training (OJT), refresher training, and remedial training as necessary, ensuring program effectiveness from both training and business perspectives.
  • Promote continuous improvement in program execution through documentation of existing processes and evaluation of potential scenarios.

About Altisource

At Altisource (NASDAQ: ASPS), we innovate cutting-edge technologies and services for the mortgage and real estate sectors. We are uniquely positioned to transform the home buying, selling, and management processes. In the US, we partner with seven of the top ten mortgage servicers, operate one of the leading real estate auction platforms, and manage a cooperative representing over 15% of the $1.8 trillion US Originations market. If you are detail-oriented and possess excellent problem-solving and decision-making skills, and if you are passionate about training and development, Altisource is the ideal place for you to advance your career! We are currently seeking a dedicated Learning and Development Trainer who is enthusiastic about the mortgage industry to foster client relationships under the Altisource umbrella. Join us at this opportune time to become part of a growing and stable organization.

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