About the job
On Running is hiring a Lead Technical Representative based in Boston. This position plays a key role in shaping the growth and delivery of grassroots education and experiential programs across the Boston area. The Lead Technical Representative reports to the Senior Lead Technical Representatives within the Brand Experience team. This role combines project management with direct coaching, guiding a team of Representatives to provide strong service to wholesale partners and foster brand loyalty in local communities. The position ensures On's premium standards are reflected in every training, trial, and retail interaction.
Main Responsibilities
- Lead and grow a regional team of Technical Representatives, handling recruitment, onboarding, and ongoing professional development to drive high performance.
- Coach team members to deepen technical expertise, strengthen relationship-building, and support their career growth within Brand Experience.
- Deliver dealer training programs such as Oniversity and Key Account Summits, maintaining brand consistency and quality across all regional activities.
- Serve as a strategic contact for key national accounts, providing tailored education and integrated marketing support.
- Use analytical tools (Salesforce, ThirdChannel, Asana) to track team metrics, assess risks, and offer data-based recommendations.
- Work closely with Sales, Marketing, Trade, and Operations teams to align grassroots initiatives with larger campaigns and business goals.
- Develop creative ways to engage retailers and consumers, rethinking traditional technical representative programs to deliver memorable experiences.
- Oversee complex regional projects and budgets, ensuring resources are used effectively to increase product trials and community engagement.

