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Lead Service Delivery Manager

ncs3Singapore
On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in service delivery management or a related field. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to analyze data and implement service improvement initiatives. Relevant certifications in service management (e.g., ITIL) are a plus.

About the job

ncs3 is hiring a Lead Service Delivery Manager based in Singapore. This role oversees daily service delivery operations and works to meet client expectations. The position involves guiding a team and collaborating across departments to maintain and improve service standards.

What you will do

  • Oversee service delivery operations to ensure commitments to clients are met
  • Monitor client satisfaction and address concerns promptly
  • Lead and support a team, providing direction and feedback
  • Coordinate with other departments to deliver consistent service
  • Identify and drive initiatives for continuous improvement

Location

Singapore

About ncs3

ncs3 is a forward-thinking company dedicated to providing innovative solutions and exceptional service to our clients. Located in Singapore, we pride ourselves on our collaborative culture and commitment to excellence.

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