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Lead Product Designer

UpworkToronto, Ontario, Canada
On-site Full-time

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Experience Level

Manager

Qualifications

Responsibilities:Lead comprehensive product design processes, from identifying funnel opportunities and forming hypotheses to rapid prototyping, launching, and iterating, ensuring high-quality designs that effectively balance speed, craftsmanship, and measurable impact. Collaborate extensively with cross-functional teams including Product Managers, Engineers, Researchers, Data Scientists, and Designers to define challenges, prioritize opportunities, and deploy experiments that drive key performance metrics. Leverage quantitative data, qualitative insights, and cutting-edge technologies to pinpoint user friction and optimize the user experience.

About the job

Join Upwork, the premier global marketplace that integrates human talent with AI capabilities to connect businesses with top-tier independent professionals worldwide. With a mission to facilitate growth and transformation, Upwork empowers companies from startups to Fortune 100 firms to harness over 10,000 skills across vital domains such as AI & machine learning, software development, marketing, customer support, and finance.

As a leader in the industry, Upwork has created more than $25 billion in economic opportunities for talent around the globe. Explore more at Upwork.com and connect with us on LinkedIn, Facebook, Instagram, TikTok, and X.


We are seeking a Lead Product Designer to enhance our Growth & Monetization team. This team focuses on translating customer value into sustainable revenue through fees, advertising, pricing strategies, and promotions.

In this role, you will design and optimize impactful growth mechanisms and monetization features within our two-sided marketplace. Your work will emphasize user acquisition and retention, collaborating closely with Product, Data Science, Engineering, Marketing, and Research teams to implement experiments and enhance pricing and packaging experiences that are transparent and motivating for our customers.

About Upwork

Upwork is at the forefront of the global labor market, providing innovative solutions that combine human expertise with AI technology. Our platform is designed to facilitate seamless connections between businesses and independent professionals, supporting a wide range of industries and skill sets. With a commitment to fostering economic growth, Upwork has become a trusted partner for companies everywhere, enabling them to build agile teams and adapt to the evolving demands of the marketplace.

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