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Lead Operations Technician

BrightspeedCharlotteNew
On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will possess:Strong leadership skills with a proven track record of managing teams. Excellent problem-solving abilities and attention to detail. Experience in telecommunications operations. Strong communication skills, both verbal and written. Ability to work in a fast-paced environment and adapt to changing priorities.

About the job

The Lead Operations Technician at Brightspeed oversees daily activities for a team of technicians in Charlotte. This position plays a central part in keeping telecommunications services running smoothly, with a focus on maintaining service quality and supporting operational processes.

Key responsibilities

  • Guide and support a team of technicians to ensure consistent, reliable service delivery
  • Monitor operational workflows, spotting opportunities to improve efficiency and performance
  • Uphold high standards to help the team meet company goals for service delivery
  • Contribute to Brightspeed’s mission by supporting dependable telecommunications services

Location

This role is based in Charlotte.

About Brightspeed

Brightspeed is a forward-thinking telecommunications company dedicated to delivering high-quality services to our customers. We pride ourselves on innovation, customer satisfaction, and fostering a collaborative work environment. Join us and be part of a team that values growth, diversity, and excellence.

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